Decision search
Your search has 57387 results
-
London Borough of Lambeth (25 006 166)
Statement Closed after initial enquiries Parking and other penalties 26-Apr-2026
Summary: We will not investigate Ms Y’s complaint that the Council did not consider the views of residents when it decided to implement a Controlled Parking Zone. There is not sufficient evidence of fault in how the Council made its decision.
-
Redditch Borough Council (25 006 169)
Statement Upheld Other 26-Apr-2026
Summary: The Council has acknowledged that it should have handled repairs to Mr B’s extra care housing better and given more consideration to the impact on him. It should have updated details of the family members to contact with concerns about Mr B, and explained why his laundry costs had increased. The Council has reviewed how it approaches these situations, and offered to make a symbolic payment to Mr B in recognition of the impact on him. This is a reasonable way to settle this complaint. There was no fault when it changed the timing of his morning care call.
-
Peterborough City Council (25 006 302)
Statement Upheld Council tax 26-Apr-2026
Summary: We will not investigate this complaint about how the Council communicated with Miss X about her council tax. This is because we could not add to any previous investigation by the Council.
-
Cheshire East Council (25 006 306)
Statement Upheld Allocations 26-Apr-2026
Summary: Mr X complained about the Council’s housing allocation decision and the bidding process. We found fault with the way the Council communicated with Mr X about the properties he could bid for. This fault caused injustice to Mr X. The Council has agreed to apologise, re-send its decision to Mr X and explain in writing details of its letting scheme.
-
C O O C I Associates LLP (25 006 529)
Statement Not upheld Other 26-Apr-2026
Summary: Mr X complained about the way the Provider dealt with him and the care of a family member, Mr Y. We found no fault in the actions of the Provider.
-
Statement Upheld Other 26-Apr-2026
Summary: Mr X complained about the actions of the Council relating to child protection matters concerning his children. Mr X said this distressed and frustrated him and caused him uncertainty. There was fault in the way the Council did not invite Mr X to meetings and communication was poor. This frustrated Mr X. The Council agreed to apologise.
-
London Borough of Haringey (25 008 544)
Statement Upheld Alternative provision 26-Apr-2026
Summary: Ms X complained about the Council’s failures with alternative provision when her child could not attend school. We found the Council at fault for not properly considering its duties and poor complaints handling. Ms X sourced private provisions at her own expense. The Council has agreed to apologise, reimburse Ms X’s costs and make a symbolic payment to recognise the injustice caused. It also agreed to take action to prevent future recurrence of the faults.
-
London Borough of Waltham Forest (25 008 661)
Statement Upheld Homelessness 26-Apr-2026
Summary: Mr D says the Council delayed progressing his homelessness application, failed to provide interim accommodation and delayed providing temporary accommodation. I have found extensive fault by the Council which meant Mr D’s family had to remain in housing that was unreasonable to occupy for 15 months longer than necessary. The Council has made service improvements, and agreed to pay Mr D redress.
-
Birmingham City Council (25 008 862)
Statement Closed after initial enquiries Pollution 26-Apr-2026
Summary: We cannot investigate Mrs X’s complaint about of smoke, fumes and odours in her home. We do not have the power to investigate the Council’s role as a social landlord.
-
Buckinghamshire Council (25 009 467)
Statement Upheld School transport 26-Apr-2026
Summary: The Council was at fault for delaying putting in place school transport for Y from September 2024. When the Council put this is place a month later, it did not transport Y consistently to and from school which was also fault. The Council delayed responding to Mrs X’s complaint about this. The Council apologised and reimbursed Mrs X for the money spent on private transport. We are satisfied with the Council’s actions to remedy the injustice caused to Mrs X. The Council has also agreed to remind complaints officers to issue complaint responses within the correct timescales.