Decision search
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Cheshire West & Chester Council (25 016 724)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jan-2026
Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue the matter through the courts.
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Slough Borough Council (25 011 307)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2026
Summary: We will not investigate this complaint about several penalty charge notices. This is because it is reasonable to expect Mr X to use his right of appeal to a tribunal.
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Gedling Borough Council (25 011 469)
Statement Closed after initial enquiries Pollution 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about air quality. The Office for Environmental Protection is better placed to consider the complaint.
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London Borough of Enfield (25 011 587)
Statement Upheld School transport 21-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s home-to-school transport arrangements for her child. This is because, at our invitation, the Council agreed to conduct a new Independent Review appeal to consider the transport arrangements. We consider this a suitable remedy.
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Derby City Council (25 011 686)
Statement Upheld Homelessness 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s communication around his homelessness application. This is because the Council gave an appropriate and proportionate remedy during the complaint process.
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Manchester City Council (25 011 732)
Statement Closed after initial enquiries Homelessness 21-Jan-2026
Summary: We will not investigate this complaint about poor communication and missed payments from the Council to Mrs X, regarding her son’s homelessness application. This is because further investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (25 011 751)
Statement Closed after initial enquiries Traffic management 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council consulted over a traffic management order. This is because there is not enough evidence of fault to warrant an investigation.
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London Borough of Southwark (25 011 769)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Jan-2026
Summary: We will not investigate this complaint about the Council cancelling Ms X’s application to buy her home. It is reasonable to expect Ms X to take court action.
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London Borough of Hammersmith & Fulham (25 011 822)
Statement Closed after initial enquiries Allocations 21-Jan-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to allocate permanent housing to Miss X since 2007. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. There is insufficient evidence of fault in the Council’s current assessment of Miss X’s housing application which would warrant an investigation.
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Birmingham City Council (25 012 024)
Statement Closed after initial enquiries Other 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about Free Early Education Entitlement payments the Council made to his child’s nursery. There is insufficient evidence of fault to warrant our involvement.