Decision search
Your search has 57387 results
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Royal Borough of Greenwich (25 020 932)
Statement Closed after initial enquiries Enforcement 28-Apr-2026
Summary: We will not investigate this complaint about planning enforcement because there is a right of appeal to a Planning Inspector.
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East Cambridgeshire District Council (25 021 177)
Statement Closed after initial enquiries Planning applications 28-Apr-2026
Summary: We will not investigate this complaint about a the quality and timeliness of the Council’s paid-for pre-planning advice to Mr X. Pre-planning advice is not binding, and the delay was limited. Mr X also had an alternative remedy available against the Council’s refusal of planning permission by way of appeal to the Planning Inspector.
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Hampshire County Council (25 021 435)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2026
Summary: We will not investigate Mr X’s complaint about management of repairs to a local road. This is because it is reasonable to expect Mr X to go to court, and the court is better placed to consider the matter.
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London Borough of Richmond upon Thames (25 021 505)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss Y’s Discretionary Housing Payment application. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.
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Nuneaton & Bedworth Borough Council (25 021 602)
Statement Closed after initial enquiries Council tax 28-Apr-2026
Summary: We will not investigate this complaint about and the Council’s handling of Ms Y’s Council Tax account because the complaint is late and there is no good reason to exercise discretion to investigate it now.
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Transport for London (24 019 832)
Statement Upheld Licensing 28-Apr-2026
Summary: TfL delayed considering the medical information Mr X put in with his taxi licence application but there is no fault in how TfL processed the application besides that. The delay did not cause Mr X a significant injustice other than frustration as TfL refused his application. An apology is satisfactory remedy.
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London Borough of Redbridge (24 020 146)
Statement Upheld Assessment and care plan 28-Apr-2026
Summary: Mr X complained about the Council’s handling of his late father, Mr Y’s, care. We found fault because the Council failed to communicate in an accurate or timely manner. We have also found it failed to act and respond to complaints in a timely manner. This caused Mr X avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make symbolic payments to him and review the failings in this case.
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London Borough of Lambeth (25 003 943)
Statement Closed after initial enquiries Allocations 28-Apr-2026
Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is not enough evidence of fault to justify investigating.
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South Gloucestershire Council (25 004 343)
Statement Upheld Domiciliary care 28-Apr-2026
Summary: Ms W complained on behalf of her sister Miss X about poor care from a Care Provider arranged by the Council because it did not meet her complex needs, put her at risk, and did not provide appropriate meals. We find the Council at fault for poor standards of care it commissioned from a Care Provider which caused significant distress to Miss X and Ms W. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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London Borough of Havering (25 005 294)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We cannot investigate Miss X’s complaint that the Council lied in court. The law prevents us from investigating complaints about what happened in court.