Decision search
Your search has 57387 results
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London Borough of Hammersmith & Fulham (25 017 974)
Statement Closed after initial enquiries Safeguarding 27-Apr-2026
Summary: We will not investigate this complaint about how a care provider and the Council considered Miss X’s safeguarding disclosures or provided her with support to move to different accommodation. Further investigation by us would not lead to a different outcome and there is no worthwhile outcome achievable by our involvement.
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Royal Borough of Kingston upon Thames (25 018 028)
Statement Upheld Homelessness 27-Apr-2026
Summary: We upheld a complaint from Ms B, who spent nine months living in a hotel with her three children following flood damage to a flat she lived in as temporary accommodation. We found the Council at fault for the time taken for Ms B to return, for not offering her suitable alternative housing and poor communications. We considered these faults caused Ms B the injustice of living in unsuitable accommodation and avoidable unnecessary distress. The Council accepted these findings. At the end of this statement, we set out action it agreed to take to remedy Ms B’s injustice and improve its service to try and avoid a repeat.
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London Borough of Ealing (25 018 162)
Statement Closed after initial enquiries Child protection 27-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the accuracy of a children services child and family assessment. The Information Commissioner’s Office is better placed to consider this disagreement.
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London Borough of Lewisham (25 021 793)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate Ms X’s complaint about parking regulations. This is because there is insufficient evidence of fault by the Council to warrant an investigation and we cannot achieve the outcome Ms X seeks.
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London Borough of Richmond upon Thames (25 022 433)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. It was reasonable for her to use her right of appeal to the tribunal. We will also not investigate Ms X’s complaint the Council failed to consider its duties under the Equality Act 2010. There is not enough evidence of fault to justify an investigation.
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London Borough of Ealing (25 022 502)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect him to go to court and to the tribunal about the matter.
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Transport for London (25 022 519)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate this complaint about Transport for London’s actions in respect of a penalty charge notice. This is because Transport for London has taken suitable steps to remedy the complaint and it is unlikely we could achieve anything more for Mr X.
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Transport for London (25 022 940)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate this complaint about penalty charge notices issued by Transport for London. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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London Borough of Lewisham (25 023 053)
Statement Closed after initial enquiries Transport 27-Apr-2026
Summary: We will not investigate this complaint about Miss X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.
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London Borough of Islington (25 023 347)
Statement Closed after initial enquiries Trees 27-Apr-2026
Summary: We will not investigate Mr X’s complaint that the Council has failed to cut back a tree close to his property. This is because his complaint is made late.