Decision search
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Manchester City Council (25 017 755)
Statement Closed after initial enquiries School transport 10-Mar-2026
Summary: We will not investigate Mr F’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
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London Borough of Croydon (25 017 906)
Statement Upheld Other 10-Mar-2026
Summary: We will not investigate this complaint about delay to the second stage of a children’s statutory complaint. This is because the Council have already remedied the injustice in its complaint response.
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Stockport Metropolitan Borough Council (25 018 027)
Statement Closed after initial enquiries Other 10-Mar-2026
Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.
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NHS Greater Manchester ICB (25 018 027a)
Statement Closed after initial enquiries Mental health services 10-Mar-2026
Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.
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Borough Care Ltd (25 018 027b)
Statement Closed after initial enquiries Mental health services 10-Mar-2026
Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.
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South Gloucestershire Council (25 018 203)
Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026
Summary: We will not investigate this complaint about failing to make reasonable adjustments under the Equality Act 2010 for the removal of household waste. This is because there is not enough evidence of fault by the Council; it has provided adjustments it considers reasonable. We cannot question or criticise that decision, even though the complainant thinks it should provide different adjustments.
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Wakefield Metropolitan District Council (25 018 224)
Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service attending his street too early in the morning. The Council already apologised and said it would remind its crews to attend on time. An investigation is unlikely to achieve anything else. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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London Borough of Waltham Forest (25 018 254)
Statement Closed after initial enquiries Parking and other penalties 10-Mar-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is no worthwhile outcome achievable by our investigation.
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Epping Forest District Council (25 018 275)
Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026
Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s waste collection officers. The Council upheld the complaint, explained service improvements and training it would implement, and apologised to Mr X. An investigation by the Ombudsman is unlikely to achieve anything further.
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London Councils Transport & Environment Committee (25 019 058)
Statement Closed after initial enquiries Transport 10-Mar-2026
Summary: We will not investigate this complaint about London Councils’ decision to put a hold on Miss X’s Taxicard. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.