Decision search
Your search has 57387 results
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Kent County Council (25 012 224)
Statement Not upheld School transport 28-Apr-2026
Summary: We did not find fault with the Council’s decision to change home to school transport arrangements for the complainant’s son.
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Transport for London (25 012 443)
Statement Upheld Public transport 28-Apr-2026
Summary: Miss X complained Transport for London (TfL) failed to properly respond to repeated incidents where bus drivers did not safely assist her as a wheelchair user. There is fault in the Authority’s complaint handling. The Authority has agreed actions to remedy the injustice caused.
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London Borough of Waltham Forest (25 012 678)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We cannot investigate part of Mrs X’s complaint about concerns relating to her child’s school because the issues raised relate to the internal management of a school, and the law says we cannot investigate. We will not investigate the Council’s investigation into a safeguarding concern because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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London Borough of Waltham Forest (25 014 373)
Statement Upheld Homelessness 28-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s failure to contact a letting agent. The Council provided a suitable remedy for Miss X’s injustice. An investigation would not achieve more for her.
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Westmorland and Furness Council (25 014 511)
Statement Upheld Refuse and recycling 28-Apr-2026
Summary: Miss X complained the Council repeatedly missed her assisted recycling waste collections. We find the Council at fault for failing to provide an assisted collection service to Miss X. This caused Miss X frustration and distress. The Council has agreed to apologise, make a symbolic payment and monitor Miss X’s waste collections to remedy the injustice caused.
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Rossendale Borough Council (25 014 840)
Statement Closed after initial enquiries Planning applications 28-Apr-2026
Summary: We will not investigate Mr X’s complaint about a planning committee meeting that approved an application to erect a temporary meteorological mast. There is not enough evidence of personal injustice to Mr X to warrant our further involvement.
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London Borough of Lambeth (25 016 219)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It would have been reasonable to expect the complainant to appeal to London Tribunals.
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London Borough of Hackney (25 019 091)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to reports of parking contraventions. This is because; there is not enough evidence of fault to justify investigating, and we could not add to any previous investigation, therefore further investigation would not lead to a different outcome.
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Herefordshire Council (25 019 180)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. Some of the complaint is late. For the remainder, it was reasonable for Mrs X to ask the Council to review her complaint, there is not enough evidence of fault in its decision to close her complaint, and the Information Commissioner is better placed to consider and decide complaints about data protection.
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Transport for London (25 019 252)
Statement Closed after initial enquiries Licensing 28-Apr-2026
Summary: We will not investigate this complaint about a bus service because it is late without good reason to exercise discretion to investigate it now.