Decision search
Your search has 54369 results
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Southampton City Council (25 009 164)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Oct-2025
Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the complaint is late and there are no good reasons for this.
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West Berkshire Council (25 009 428)
Statement Closed after initial enquiries Refuse and recycling 15-Oct-2025
Summary: We will not investigate this complaint about the introduction of a garden waste collection fee based on council tax banding. There is not enough injustice to warrant an investigation.
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Manchester City Council (25 010 324)
Statement Closed after initial enquiries Transport 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to increase charges for its transport service. Mr X has not sustained a personal injustice due to this. In addition, an investigation would be unlikely to find fault in the Council’s actions.
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Reading Borough Council (25 010 356)
Statement Closed after initial enquiries Trees 15-Oct-2025
Summary: We will not investigate this complaint about how the Council managed trees near Mr X’s property. This is because the complaint is late and I have seen no good reasons to investigate it now.
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West Oxfordshire District Council (25 010 734)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s recovery of money and handling of Ms X’s Subject Access Request (SAR) as it was made late. Ms X has the right to raise her SAR concerns with the Information Commissioner’s Office.
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Herefordshire Council (25 011 828)
Statement Closed after initial enquiries Councillor conduct and standards 15-Oct-2025
Summary: We cannot investigate how the Council dealt with a complaint made by a parish council as it is not within our legal remit.
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Statement Closed after initial enquiries Councillor conduct and standards 15-Oct-2025
Summary: We will not investigate the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault in this.
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Kent County Council (25 012 300)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We cannot investigate this complaint about the Council’s representations to court regarding Mr X’s child’s welfare. The law prevents us from doing so. We will not investigate the Council’s earlier assessment of the child and its complaint-handling because these matters are inextricably linked to the court proceedings.
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London Borough of Waltham Forest (25 013 159)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We cannot investigate Mrs X’s complaint about a coroner because the Council is not responsible for the actions of coroners and their officers who carry out coroners' functions, and we cannot investigate the actions of other bodies. We will not investigate the Council’s complaint handling because it is not a good use of public resources.
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Bournemouth, Christchurch and Poole Council (25 014 043)
Statement Closed after initial enquiries Refuse and recycling 15-Oct-2025
Summary: We will not investigate Mrs B’s complaint that the Council wrongly expects her to pay for a new bin after her bin was damaged by refuse collectors. This is because an investigation is unlikely to achieve a meaningful outcome or be a good use of our limited resources.