Decision search
Your search has 56369 results
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London Borough of Hillingdon (25 006 604)
Statement Upheld Special educational needs 09-Mar-2026
Summary: The Council was at fault in relation to Miss X’s child, Y’s, Education, Health and Care (EHC) Plan reassessment when it delayed making a decision and did not give her appeal rights to the Tribunal. But this did not cause Miss X a significant injustice in the investigation period. The Council was not at fault when it issued Y’s EHC Plan and gave Miss X her appeal rights in September 2024. It used the process we would expect.
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Surrey Heath Borough Council (25 007 744)
Statement Upheld Allocations 09-Mar-2026
Summary: Miss D complains the Council delayed allowing her to bid for a larger social housing property. I have not found fault overall in the handling of the case except for one instance when the Council failed to clarify how it had assessed some evidence and applied its Allocations Policy. The Council will apologise to Miss D and revise its guidance on this matter for officers.
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North Yorkshire Council (25 007 771)
Statement Upheld Charging 09-Mar-2026
Summary: Mrs X complained on behalf of her late uncle, Mr Y, that the Council gave incorrect information about the cost of care at home after discharge from hospital. We have found the Council at fault for failing to communicate effectively about the care charges. The Council agreed to waive some charges, to make a symbolic payment to Mrs X in recognition of the avoidable distress and uncertainty. It will also remind staff of the importance of providing clear and transparent information about care arrangements and charging.
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Sheffield City Council (25 009 178)
Statement Not upheld Assessment and care plan 09-Mar-2026
Summary: Mr X and his legal representative Mr Z complained the Council wrongly decided Mr X’s mother, Mrs Y, deprived herself of assets for the purpose of reducing her care fees. The Council considered the circumstances of Mrs X’s case in line with the Care and Support Statutory Guidance without fault.
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Stoke-on-Trent City Council (25 010 053)
Statement Upheld School transport 09-Mar-2026
Summary: Mr X complained about the Council’s decision not to provide his son with home to school transport. We find the Council was at fault for failing to evidence it fully considered Mr X’s representations and the documentation he provided. This caused Mr X uncertainty and frustration. The Council has agreed to apologise to Mr X, rehear his stage two appeal with a different panel and implement a service improvement.
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City of Wolverhampton Council (25 012 466)
Statement Upheld Disabled facilities grants 09-Mar-2026
Summary: Mr X complained Wolverhampton Homes, on behalf of the Council, took too long to complete works to adapt his kitchen. He also complained it did not provide sufficient temporary facilities during the works, did not keep him updated about the works and installed different kitchen units to those agreed. We found fault by Wolverhampton Homes, on behalf of the Council, on these matters. The Council agreed to apologise to Mr X and make him a payment in recognition of the injustice caused to him and the extra costs he incurred.
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London Borough of Newham (25 013 327)
Statement Closed after initial enquiries Parking and other penalties 09-Mar-2026
Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigating.
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Bolton Metropolitan Borough Council (25 013 705)
Statement Closed after initial enquiries Council tax 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability and the actions of its third-party enforcement agency. This is because some parts of the complaint are late and there are no good reasons to consider it now. Of the parts remaining, there is not enough evidence of fault, in the Council’s actions, to justify investigating.
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Portsmouth City Council (25 013 827)
Statement Closed after initial enquiries Child protection 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. Investigation by the Ombudsman would not achieve a meaningful outcome.
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Cambridgeshire County Council (25 013 924)
Statement Closed after initial enquiries School transport 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to decline a Blue Badge application. This is because there is not enough evidence of fault to warrant our involvement.