Decision search
Your search has 51594 results
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Stockport Metropolitan Borough Council (25 000 760)
Statement Closed after initial enquiries Land 15-Apr-2025
Summary: We will not investigate Mr C’s complaint that his property has been damaged due to the Council’s failure to maintain adjoining land. This is because it is reasonable for Mr C to take the Council to court.
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Statement Upheld Special educational needs 14-Apr-2025
Summary: Mrs X complained the Council failed to provide alternative education for her child Y when they were unable to attend school between September 2023 and August 2024. Mrs X also complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment and issuing an EHC Plan for Y. The Council failed to consider if it should provide Y alternative provision and delayed issuing an EHC Plan for Y for 35 weeks which resulted in Y missing out on some special educational provision for two academic terms. The Council will make a payment to Mrs X to recognise the injustice caused by the faults and act to improve its service.
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London Borough of Havering (24 010 761)
Statement Upheld School transport 14-Apr-2025
Summary: Mr X complained the Council did not consider his and his family’s health conditions and disabilities when it decided which schools his children should go to and that it would not provide transport for the children to get to school. The Council failed to consider Mr X’s school transport application properly which caused him frustration and uncertainty. The Council will apologise and hold an independent appeal panel to reconsider Mr X’s school transport application.
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Cheshire East Council (24 010 821)
Statement Upheld Charging 14-Apr-2025
Summary: Mr Y complained about the Council’s delay in telling his late mother, Mrs Z, about her care charges and that it calculated her charges incorrectly. The Council was at fault for significant delay. There was no fault in the way it calculated the care charges. The Council has agreed to apologise to Mr Y and make a payment to acknowledge the frustration and uncertainty he was caused. It has also agreed to review the way its finance and social work teams communicate to prevent similar delays in future.
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Mid Devon District Council (24 011 809)
Statement Upheld Enforcement 14-Apr-2025
Summary: Mr X complained the Council failed to take appropriate action to enforce a breach of planning control relating to the provision of footpaths on a residential development. We found fault by the Council due to delay which caused Mr X frustration. We consider the agreed action of an apology and commitment to keep Mr X advised as appropriate of progress provides a suitable remedy.
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Swindon Borough Council (24 012 266)
Statement Closed after initial enquiries Noise 14-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council granting planning permission for a nursery playground near his property, nor how it investigated noise from the site and advised of its powers. There is not enough evidence of Council fault in its planning or noise investigation processes to justify an investigation.
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London Borough of Hillingdon (24 012 809)
Statement Upheld Assessment and care plan 14-Apr-2025
Summary: Ms C complained about the Council’s poor communication and delay to arrange support at a day centre for her daughter (Ms X) as set out in her care and support plan. The Council accepted it was at fault and apologised. We found the Council’s apology was not enough to remedy the injustice this caused Ms C and Ms X. The Council will make symbolic payments to acknowledge the injustice it faults caused.
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London Borough of Sutton (24 013 353)
Statement Closed after initial enquiries Charging 14-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council imposing a limit on disability related expenses in her financial assessment. This is because there is insufficient evidence of fault.
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Wokingham Borough Council (24 005 266)
Statement Upheld Charging 14-Apr-2025
Summary: Mr X complained that the Council’s commissioned care provider misled him about the fees for his mother’s care. The Council’s care provider has subsequently restored the original fee level. The Council has also agreed to offer Mr X a symbolic payment in recognition of the frustration he was caused, and the time and trouble caused by its actions.
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London Borough of Wandsworth (24 014 941)
Statement Closed after initial enquiries Assessment and care plan 14-Apr-2025
Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.