Decision search
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Leicestershire County Council (25 014 251)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s disclosure of Ms X’s personal data to her ex-partner. This is because the complaint concerns a data breach. The Information Commissioner’s Officer would be better suited to consider the matters complained about.
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Bournemouth, Christchurch and Poole Council (25 016 160)
Statement Closed after initial enquiries Allocations 15-Oct-2025
Summary: We will not investigate this complaint about an application to join the Council’s housing register. There is not enough evidence of fault by the Council as it has assessed Ms B’s application in line with its policy, considered whether to grant an exception, and properly explained its decision. Ms B struggled to send information in time, but there is not evidence of a significant enough injustice to justify an investigation.
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Derbyshire County Council (24 004 015)
Statement Upheld Alternative provision 14-Oct-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her son Z received the provision set out in his Education, Health and Care plan. It failed to show it considered whether alternative provision was needed and whether provision under his plan was being provided when circumstances changed. It also delayed holding an annual review of his plan. The Council agreed to send her an apology, £3,600 for lost educational provision, £200 for the delay, and review its procedures to ensure the failures found cannot be repeated on future cases.
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East Sussex County Council (24 014 845)
Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council wrongly charging Ms Y for her care and support. This is because the complaint is late and there are no good reasons why he did not complain sooner.
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North Yorkshire Council (24 015 957)
Statement Upheld Refuse and recycling 14-Oct-2025
Summary: Mr X complained about how the Council made, and communicated, its decision to change refuse collection arrangements for his home. We found fault in how it communicated its decision. The Council agreed to apologise to Mr X for the uncertainty and confusion caused to him. We did not find evidence of fault in how the Council made its decision.
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London Borough of Waltham Forest (24 016 596)
Statement Upheld Building control 14-Oct-2025
Summary: Mr B complained that the Council had failed to take action to enforce a section 215 notice regarding the external condition of the property he lives in. We found the Council delayed in reaching a decision not to take enforcement action. This caused Mr B uncertainty and distress. The Council has agreed to apologise to him and make a symbolic payment of £150.
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South Gloucestershire Council (24 016 794)
Statement Upheld Homelessness 14-Oct-2025
Summary: Mr X complained about the Council’s handling of his homeless application. The Council was at fault for failing to notify Mr X of his review rights after it decided it no longer owed him a housing duty in May 2024. It was also at fault for its delayed and confusing responses to Mr X’s complaint. However, the Council was not at fault for failing to consider the suitability of his interim accommodation as Mr X moved out before the Council had time to review this. The Council has agreed to apologise, reinstate Mr X’s right of review and make a symbolic payment to remedy the distress, frustration and uncertainty caused.
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Stoke-on-Trent City Council (24 018 497)
Statement Upheld Noise 14-Oct-2025
Summary: Mr X complained about the Council’s failure to take action to prevent his neighbour’s noise and light nuisance. We found the Council to be at fault because it did not respond to Mr X’s report about light nuisance. This caused frustration and distress. To remedy this injustice, the Council has agreed to apologise to Mr X and contact him to discuss this issue. We did not find fault with the Council’s response about noise nuisance.
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Milton Keynes Council (24 020 117)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We cannot investigate Mrs X’s complaint about the contact she has with her family because the Court is considering this. The Information Commissioner’s Office is better placed to consider inaccurate documents complaints. And Mrs X is not the best person to complain about children services’ actions as she does not have parental responsibility.
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Lincolnshire County Council (24 020 313)
Statement Not upheld Assessment and care plan 14-Oct-2025
Summary: We will not investigate Mr X’s complaint further. This is because we cannot achieve the outcome Mr X wants or link the injustice he claims to the actions of the Council and its commissioned care provider.