Decision search
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Leeds City Council (25 012 247)
Statement Closed after initial enquiries Transport 26-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s Blue Badge application process. There is not enough evidence of fault and it is unlikely an investigation would lead to a different outcome.
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London Borough of Havering (25 012 399)
Statement Closed after initial enquiries Charging 26-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s and NHS Trust’s decisions and communication about charges for a care placement after her mother, Mrs Y, was discharged from hospital. We found no indications of fault by the organisations with the decisions. The Trust did accept it could have given more notice on the day Mrs Y left hospital to a care home and it apologised for any distress. We are unlikely to achieve a different outcome by investigating.
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Barking, Havering and Redbridge University Hospitals NHS Trust (25 012 399a)
Statement Closed after initial enquiries Hospital acute services 26-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s and NHS Trust’s decisions and communication about charges for a care placement after her mother, Mrs Y, was discharged from hospital. We found no indications of fault by the organisations with the decisions. The Trust did accept it could have given more notice on the day Mrs Y left hospital to a care home and it apologised for any distress. We are unlikely to achieve a different outcome by investigating.
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Devon County Council (25 012 532)
Statement Upheld Highway repair and maintenance 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s advice to Mr X about a highway maintenance matter. This is because the Council has agreed to apologise to Mr X, reimburse his costs and pay him £100 for his avoidable trouble and inconvenience. These actions provide a suitable remedy for the complaint and it is unlikely investigation would achieve significantly more for Mr X.
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Statement Closed after initial enquiries Highway repair and maintenance 26-Jan-2026
Summary: We will not investigate this complaint about the maintenance of drains on the highway. This is because it is reasonable to expect Mr Y to approach the court about the matter, who is better placed to consider the complaint.
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Sefton Metropolitan Borough Council (25 013 054)
Statement Closed after initial enquiries Other 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s management of Mr X’s business rates account. This is because the Valuation Office Agency is best placed to deal with this matter.
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Lincolnshire County Council (25 013 669)
Statement Closed after initial enquiries Safeguarding 26-Jan-2026
Summary: We will not investigate this complaint from Mrs X about the Council failing to take appropriate action to safeguard her late father. Mrs X’s complaint is late and there is no good reason she could not have complained sooner.
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Brighton & Hove City Council (25 018 280)
Statement Closed after initial enquiries Other 26-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his Freedom of Information request. This is because the Information Commissioner is better placed to deal with the matter.
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Brighton & Hove City Council (25 018 293)
Statement Closed after initial enquiries Council tax 26-Jan-2026
Summary: We will not investigate this complaint about Council tax liability because there is insufficient evidence of fault by the Council. There is also a right of appeal to a Valuation Tribunal.
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London Borough of Southwark (25 018 628)
Statement Closed after initial enquiries Other 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of information relating to safeguarding matters. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.