Decision search
Your search has 57387 results
-
North Somerset Council (25 019 263)
Statement Closed after initial enquiries Trees 28-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s management of trees near her home. Part of the complaint is late. There is insufficient evidence of fault in the Council’s more recent actions and it is unlikely an investigation would lead to a different outcome. It is reasonable for Ms X to pursue any claim for property damage through the Council’s insurers and the courts.
-
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We will not investigate this complaint that the Council failed to act appropriately to safeguard the complainant’s child. This is because the complaint has already been substantially upheld and investigation by the Ombudsman would achieve nothing significant.
-
Central Bedfordshire Council (25 009 499)
Statement Closed after initial enquiries Assessment and care plan 28-Apr-2026
Summary: We will not investigate Mrs X’s complaint about her daughter, Ms Y’s, care by Central Bedfordshire Council and East London NHS Foundation Trust. We will not consider Mrs X’s complaint about Ms Y’s mental capacity assessment as this is contrary to Ms Y’s wishes. The Council and the Trust have accepted errors with Ms Y’s care and have put improvements in place. Further investigation by the Ombudsman is unlikely to achieve more.
-
East London NHS Foundation Trust (25 009 499a)
Statement Closed after initial enquiries Mental health services 28-Apr-2026
Summary: We will not investigate Mrs X’s complaint about her daughter, Ms Y’s, care by Central Bedfordshire Council and East London NHS Foundation Trust. We will not consider Mrs X’s complaint about Ms Y’s mental capacity assessment as this is contrary to Ms Y’s wishes. The Council and the Trust have accepted errors with Ms Y’s care and have put improvements in place. Further investigation by the Ombudsman is unlikely to achieve more.
-
Slough Borough Council (26 001 374)
Statement Closed after initial enquiries Council tax 27-Apr-2026
Summary: We will not investigate Miss X’s complaint that the Council failed to apply for her council tax discount. It was reasonable for her to use her right of appeal to the Valuation Tribunal.
-
Hertfordshire County Council (25 017 051)
Statement Closed after initial enquiries Trading standards 27-Apr-2026
Summary: We will not investigate this complaint about trading standards. We are unlikely to find fault with the Council.
-
Buckinghamshire Council (25 017 100)
Statement Upheld Direct payments 27-Apr-2026
Summary: We will not investigate this complaint about use of direct payments for a carer who is meeting adult social care needs. There was some delay by the Council to arrange a review, but it did not cause a significant injustice. The review has not taken place, but that is the choice of the complainant. We are satisfied with the actions the Council took in response to the complaint. The parties now need to agree the review to decide the support plan.
-
Kirklees Metropolitan Borough Council (25 017 106)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We cannot investigate this complaint about Mr X’s business rates liability. This is because we have no power to investigate matters which have been subject to court proceedings.
-
North Lincolnshire Council (25 017 211)
Statement Closed after initial enquiries Child protection 27-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s care of her family members. This is because there is not enough evidence of fault in how the Council considered her concerns and we cannot investigate matters the Court has considered.
-
London Borough of Lambeth (25 017 828)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns he raised about a local school. It would not be a good use of our limited resources.