Decision search
Your search has 53231 results
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Hampshire County Council (25 009 310)
Statement Closed after initial enquiries Highway repair and maintenance 07-Aug-2025
Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to manage road re-surfacing works properly. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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Isle of Wight Council (24 015 186)
Statement Not upheld Assessment and care plan 06-Aug-2025
Summary: Mr B complained about the care and support provided to his mother and about the Council’s actions in arranging it. We found no fault.
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Bournemouth, Christchurch and Poole Council (24 015 280)
Statement Upheld Alternative provision 06-Aug-2025
Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable full-time education and about its communication failures. We have found fault, causing injustice, by the Council in: failing to properly consider its duty to, and provide Z with a suitable full-time education, and its delay making alternative provision in the period from November 2023 to May 2024; and its communication failures. The Council has agreed to remedy this injustice by: apologising, making payments to reflect the upset caused and the impact of the missed provision.
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East Sussex County Council (24 016 011)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs X complained that the Council failed to secure the emotional support set out in her daughter Y’s Education, Health and Care (EHC) Plan. We have concluded our investigation with a finding of fault. The Council has accepted that emotional support provision specified in the EHC Plan was not delivered for a prolonged period. This caused avoidable distress to Y and placed additional burden on Mrs X. The Council has agreed to our recommendations.
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Lancashire County Council (24 016 947)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs X complains about the Council’s delay in carrying out an annual review of her child’s Education Health and Care Plan causing distress and uncertainty. We found service failure by the Council due to the delay in carrying out the annual review. We have recommended a suitable remedy in this case and have completed our investigation.
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Royal Borough of Greenwich (24 017 875)
Statement Closed after initial enquiries Allocations 06-Aug-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation.
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Kent County Council (24 004 665)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs P complained about the alleged lack of support by the Council to provide her young son, who has special educational needs, with a suitable education. We found the Council failed to identify and secure a suitable school placement for Mrs P’s son within a reasonable time. We also found the Council failed to provide alternative education provision for the period Mrs P’s son was not receiving full-time education. The Council’s fault caused a loss of education, as well as uncertainty and avoidable distress, time and trouble. The Council had agreed to our recommendations to put right the injustice caused.
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Leicestershire County Council (24 006 172)
Statement Closed after initial enquiries Special educational needs 06-Aug-2025
Summary: We will not investigate this complaint about the Council failing to make alternative provision when the complainant’s daughter stopped attending school. This is because the complainant has used their right of appeal to the Tribunal, and this places the matter outside of our jurisdiction.
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Bury Metropolitan Borough Council (24 006 385)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Ms X complains the Council failed to provide educational provision to her child, as outlined in his Education, Health and Care (EHC) Plan. The Council is at fault for failing to arrange a suitable education when the school said it was unable to meet the child’s needs and the Council has failed to follow statutory timeframes when finalising the child’s EHC Plan following a reassessment of needs. The Council has also failed to provide Ms X a backdated personal budget. The Council has agreed to provide a suitable remedy for the injustice caused.
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Surrey County Council (24 011 748)
Statement Upheld Transport 06-Aug-2025
Summary: Mr C complains the Council wrongly refused his application for a Blue Badge and the assessment caused him physical pain. I have found procedural fault in the Council’s Blue Badge assessment which creates doubt about the outcome reached. To remedy the complaint the Council has agreed to apologise to Mr C, and make service improvements.