Decision search
Your search has 56371 results
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Lichfield District Council (24 018 563)
Statement Closed after initial enquiries Allocations 10-Mar-2026
Summary: We will not investigate Miss X’s complaint about the property she was allocated from the Council’s Housing Register. This is because it was reasonable to expect her to use her suitability appeal rights.
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Westminster City Council (24 022 986)
Statement Upheld Homelessness 10-Mar-2026
Summary: Mr X complained about the Council’s response to his homelessness. We found the Council to be at fault because it took too long to process his suitability review and medical assessment. The Council has already provided an appropriate reply during its complaints handling and so we have not made further recommendations. We did not identify any other areas of fault.
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London Borough of Waltham Forest (25 014 819)
Statement Upheld Special educational needs 10-Mar-2026
Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care Plan for Ms X’s child. The Council has agreed to provide a proportionate remedy for the distress caused and this removes the need for us to investigate.
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Lancashire County Council (25 015 046)
Statement Closed after initial enquiries Special educational needs 10-Mar-2026
Summary: We will not investigate this complaint that the Council delayed assessing the complainant’s child’s special educational needs and identifying an appropriate specialist school for her. This is because investigation would not lead to a different outcome.
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Tameside Metropolitan Borough Council (25 015 141)
Statement Closed after initial enquiries Special educational needs 10-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s son’s special educational needs. This is because the issues she has raised are too closely related to the Council’s decisions on his Education, Health and Care Plan which carried a right of appeal which it would have been reasonable for Miss X to use.
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London Borough of Brent (25 015 147)
Statement Closed after initial enquiries Building control 10-Mar-2026
Summary: We will not investigate this complaint about how the Council handled a building regularisation application for a House in Multiple Occupation. This is because we are unlikely to find fault by the Council.
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Herefordshire Council (25 015 267)
Statement Closed after initial enquiries Assessment and care plan 10-Mar-2026
Summary: We will not investigate this complaint about the actions of the Council during a meeting for continuing healthcare funding. The Council’s actions do not cause a significant enough injustice to justify our involvement. The funding decision is an NHS decision which we have no powers to consider.
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Signature Senior Lifestyle Operations Ltd (25 015 269)
Statement Closed after initial enquiries Residential care 10-Mar-2026
Summary: We will not investigate this complaint about poor handovers and communication by the Care Provider. We could not achieve a more meaningful outcome by investigating the matter, and the claimed injustice is not significant enough to justify investigation by the Ombudsman.
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Statement Closed after initial enquiries Special educational needs 10-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because it was reasonable for Mrs X to use her right of appeal if she wanted to challenge the content of the plan.
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Epping Forest District Council (25 015 597)
Statement Closed after initial enquiries Pollution 10-Mar-2026
Summary: We will not investigate this complaint about the Council’s street cleaning services. This is because we are unlikely to add anything further to the Council’s response.