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  • Stoke-on-Trent City Council (25 002 203)

    Statement Closed after initial enquiries Council tax support 07-Aug-2025

    Summary: We will not investigate this complaint about how the Council handled Mr X’s council tax account. The court considered council tax liability, council tax support decisions carry appeal rights and it is reasonable to expect him to use them, and there is not enough evidence of fault to justify us investigating the council tax hardship fund decision.

  • Hertfordshire County Council (25 002 371)

    Statement Closed after initial enquiries School transport 07-Aug-2025

    Summary: We will not investigate this complaint about the Council failing to advise the complainant of proposed changes to her child’s school transport arrangements. We consider further investigation will not lead to a worthwhile outcome and we cannot achieve the outcome the complainant is seeking.

  • Gloucestershire County Council (25 002 375)

    Statement Closed after initial enquiries Charging 07-Aug-2025

    Summary: We will not investigate this complaint about the Council’s decision to charge for care it arranged for Mr X’s late mother in 2023. This is because the complaint is late.

  • London Borough of Camden (25 002 614)

    Statement Closed after initial enquiries Allocations 07-Aug-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Mr X to ask the Council to carry out a review of its decision that he is not eligible to be on the housing register.

  • Leeds City Council (25 002 736)

    Statement Closed after initial enquiries Planning advice 07-Aug-2025

    Summary: We will not investigate this complaint about the Council’s advice on the complainant’s planning application and its refusal to refund the fee. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Hastings Borough Council (25 003 003)

    Statement Closed after initial enquiries Planning applications 07-Aug-2025

    Summary: We will not investigate this complaint about failures in the way the Council publicised and considered a planning application and reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. And we cannot achieve the outcome the complainant is seeking.

  • London Borough of Brent (25 003 723)

    Statement Closed after initial enquiries Antisocial behaviour 07-Aug-2025

    Summary: We will not investigate Mr X’s complaint about how the Council responded to concerns about anti-social behaviour in a park. This is because further investigation would not lead to a different outcome.

  • Cherwell District Council (25 004 006)

    Statement Closed after initial enquiries Enforcement 07-Aug-2025

    Summary: We will not investigate this complaint about the Council’s decision to accept a second retrospective planning application for a site close to the complainant’s home. The complainant also says the Council failed to fully answer his complaint. We do not consider the complainant has suffered a significant personal injustice because the Council’s actions which warrants an investigation.

  • London Borough of Islington (25 005 184)

    Statement Closed after initial enquiries Parking and other penalties 07-Aug-2025

    Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.

  • Royal Borough of Kensington & Chelsea (25 009 257)

    Statement Closed after initial enquiries Other 07-Aug-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged because of the Council’s decision to locate a cycle hire area in the wrong location. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue the claim at court.

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