Decision search
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East Sussex County Council (25 005 936)
Statement Upheld Special educational needs 10-Mar-2026
Summary: Mr X complained the Council failed to provide a suitable full-time education or meet the special educational needs for his son from September 2023 to February 2025 after “off rolling” him from the school named on his Education, Health and Care Plan before he was able to start at the school. The Council was at fault for failing to provide alternative education for part of this period which caused distress to the whole family. An offer of alternative education, which is not considered wholly unsuitable, was declined by Mr X.
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Hampshire County Council (25 006 928)
Statement Not upheld Safeguarding 10-Mar-2026
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.
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Royal Borough of Kensington & Chelsea (25 008 300)
Statement Closed after initial enquiries Homelessness 10-Mar-2026
Summary: We will not investigate this complaint about the Council making an unsuitable offer of temporary accommodation. It was reasonable for Ms X to use the review and appeal procedure available under the homelessness legislation to challenge the Council’s decision.
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Norfolk County Council (25 008 683)
Statement Upheld Other 10-Mar-2026
Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.
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Norfolk & Suffolk NHS Foundation Trust (25 008 683a)
Statement Upheld Mental health services 10-Mar-2026
Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.
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NHS Norfolk and Waveney ICB (25 008 683b)
Statement Not upheld Mental health services 10-Mar-2026
Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.
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North Yorkshire Council (25 008 818)
Statement Not upheld Residential care 10-Mar-2026
Summary: Miss X complained a Care Home arranged by the Council failed to provide suitable care for her father, Mr Y. We are ending our investigation. Miss X’s complaint is late. The Council has also taken appropriate action. We cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Miss X wants. The Information Commissioner is best placed to investigate Miss X’s complaint about her subject access request.
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London Borough of Enfield (25 009 585)
Statement Closed after initial enquiries Council tax 10-Mar-2026
Summary: We will not investigate Miss X’s complaint that the Council incorrectly assessed her council tax liability as it is reasonable to expect Miss X to have challenged this by way of appeal to the Valuation Tribunal.
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Southend-on-Sea City Council (25 009 668)
Statement Not upheld Residential care 10-Mar-2026
Summary: Mr X complained about the way staff at a care home dealt with the death of his father, Mr Y. He said they failed to tell him Mr Y was close to death and have misrepresented matters about Mr Y’s passing, causing uncertainty about the care Mr Y received. We have found no evidence of fault in the actions of the care home, and so the Council was not at fault.
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London Borough of Wandsworth (25 010 570)
Statement Closed after initial enquiries Domiciliary care 10-Mar-2026
Summary: We will not investigate Miss X’s complaint about the quality of care her mother (Mrs Y) received. The Care Provider and the Council have already taken appropriate action to address the issues raised. Further investigation by us can achieve nothing more or the outcome Miss X wants.