Decision search
Your search has 56371 results
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City of Bradford Metropolitan District Council (25 010 074)
Statement Upheld Child protection 11-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection matters. This is because we have not seen enough evidence of fault with how the Council considered his complaint. We consider the remedies proposed by the Council to be satisfactory and an investigation by us would not add anything. We also cannot achieve the outcome Mr X wants.
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Herefordshire Council (25 011 624)
Statement Closed after initial enquiries Child protection 11-Mar-2026
Summary: We will not investigate Mr X’s complaint about how the Council investigated safeguarding concerns made about him because an investigation is unlikely to achieve a different outcome. We will not investigate the Council’s response to his Subject Access Request because the Information Commissioner is better suited to consider the matter. We will not investigate Mr X’s complaint about poor communication because the injustice is not significant enough. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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City of Wolverhampton Council (25 011 866)
Statement Upheld Special educational needs 11-Mar-2026
Summary: Miss X complained that the Council delayed finalising her son’s Education, Health and Care plan. We have found the Council was at fault. It caused a delay of six months. This meant Miss X’s son missed out on some support he needed and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.
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London Borough of Hillingdon (25 013 079)
Statement Closed after initial enquiries Allocations 11-Mar-2026
Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.
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Ivybank Care Limited (25 013 533)
Statement Closed after initial enquiries Residential care 11-Mar-2026
Summary: We will not investigate Mrs X’s complaint that the Care Provider failed to contact her about an incident involving her late mother. The Care Provider has taken appropriate action to address the injustice caused. It is unlikely an Ombudsman investigation would achieve anything further.
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Statement Closed after initial enquiries Street furniture and lighting 11-Mar-2026
Summary: We will not investigate this complaint about flags appearing in public spaces. This is because there is not enough evidence of fault and Mrs Y has not suffered significant injustice.
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Blackpool Borough Council (25 014 119)
Statement Closed after initial enquiries Assessment and care plan 11-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her son Mr Y’s care hours and it not explaining its reasons for the change. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. The Council’s apology for not explaining its decision is the appropriate result for that complaint issue so an investigation would not lead to a different outcome.
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Devon County Council (25 014 317)
Statement Upheld Special educational needs 11-Mar-2026
Summary: Mrs X complained the Council delayed in completing the Education Health and Care (EHC) assessment process and in issuing a final EHC Plan for her son F. Mrs X also complained the Council failed to arrange appropriate alternative educational provision for F when he became too unwell to attend school. And has failed to provide the provision in F’s EHC Plan. We found the delays in the EHC needs assessment process are fault. As was the failure to ensure F received a suitable education prior to July 2024. These faults have caused Mrs X and F an injustice.
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Leicester City Council (25 014 359)
Statement Closed after initial enquiries Fostering 11-Mar-2026
Summary: We will not investigate Mrs X’s complaint about a Council investigation completed under its children’s safeguarding processes. There is not enough evidence of fault to justify our involvement, and it is unlikely an investigation would lead to a different outcome.
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Rotherham Metropolitan Borough Council (25 014 650)
Statement Closed after initial enquiries Other 11-Mar-2026
Summary: We will not investigate this complaint about Mr X’s contact with the Council and its complaint handling. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.