Decision search
Your search has 53231 results
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London Borough of Croydon (24 015 075)
Statement Upheld Enforcement 07-Aug-2025
Summary: Mr X complained about the Council’s failure to properly investigate a breach of planning control that adversely impacted his nearby home. We found no fault in the Council’s investigation but it had not replied to some of Mr X’s correspondence or formally closed its enforcement case. This had not caused Mr X significant injustice needing a remedy but the Council agreed to act to close its enforcement case.
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Sandwell Metropolitan Borough Council (24 015 284)
Statement Not upheld Special educational needs 07-Aug-2025
Summary: Ms X complained the Council failed to provide her child with education after a mental health crisis. I find no fault. While Ms X’s child has not been able to access much in the way of education, this is not because of fault by the Council. The Council has offered a full range of educational provision in and out of school, but Ms X’s child has not been able to benefit from it.
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Wirral Metropolitan Borough Council (24 015 380)
Statement Upheld Refuse and recycling 07-Aug-2025
Summary: Ms X complained the Council repeatedly missed her daughter Ms Y’s household waste collections and failed to resolve the issues despite repeated reports. The Council delivered a poor service, failed to resolve reported issues, and issued a poor response to Ms X’s complaint about this. This caused avoidable distress to Ms Y because of a loss of service, and avoidable distress, time, and trouble to Ms X in complaining on her behalf. The Council agreed to apologise, pay a financial remedy to Ms Y and Ms X, and monitor Ms Y’s bin collections to resolve any issues. It will also issue staff reminders, review how it keeps records of missed bin reports, and ensure proper oversight of the review that its third-party waste contractor is carrying out about failings in the service.
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Bracknell Forest Council (24 016 166)
Statement Upheld School transport 07-Aug-2025
Summary: Mr X complained the Council failed to follow government guidance when deciding the route Y’s school transport should take. We find the Council at fault for failing to evidence its decision-making process and for providing incorrect information, creating uncertainty for Mr X. The Council should apologise, make a symbolic payment to recognise the injustice, and act to prevent recurrence.
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Rutland County Council (24 016 225)
Statement Closed after initial enquiries Safeguarding 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to concerns Mrs X has about a family relation. This is because there is not sufficient evidence of fault for parts of her complaint and as to the other parts, it is not likely investigation would lead to a different outcome.
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Staffordshire County Council (24 016 283)
Statement Upheld Charging 07-Aug-2025
Summary: Mrs X complained about the way the Council decided to discharge her mother, Mrs Y, to a care home without considering whether Mrs Y could return home with a care package. Mrs X said she was ignored and not given any advice or help while she was applying for deputyship which took two years. Mrs X says the Council are now chasing her for £90,000 of outstanding care home fees. We have found fault in the Councils actions for failing to consider Mrs Y returning home and for the information it provided Mrs X about the costs of a care home and applying for deputyship. The Council agrees to apologise to Mrs X, complete service improvements and pay Mrs X a financial payment.
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Manchester City Council (24 017 007)
Statement Upheld Homelessness 07-Aug-2025
Summary: We will not investigate Mr X’s complaint about unsuitable temporary accommodation. The Council has already accepted fault and agreed to remedy the injustice by making a payment to Mr X in line with our guidance on remedies. Further investigation by us would not be proportionate as it is unlikely we could achieve anything further.
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Alcedo Blue Limited (24 017 250)
Statement Closed after initial enquiries Domiciliary care 07-Aug-2025
Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to the Care Provider’s investigation or reach a different outcome.
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T.L. Care Limited (24 017 699)
Statement Upheld Residential care 07-Aug-2025
Summary: The Care Home responded to Mrs Y’s reports of uncleanliness in her father, Mr X’s, room. The Care Home was at fault for not trying to engage Mr X in activities. On balance, I cannot say this contributed to Mr X’s death. The Care Home has agreed to apologise to Mrs Y.
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London Borough of Redbridge (24 017 727)
Statement Closed after initial enquiries Homelessness 07-Aug-2025
Summary: We will not investigate Ms C’s complaint about her housing situation. This is because the information does not indicate the Council was at fault for the way it has considered Ms C’s housing application. And, the Council has agreed to review the suitability of Ms C’s temporary accommodation.