Decision search
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North Tyneside Metropolitan Borough Council (25 011 638)
Statement Upheld Assessment and care plan 08-Dec-2025
Summary: The Council was at fault for delaying carrying out a carers assessment and for not telling Mr X the outcome of a safeguarding enquiry. This meant Mr X had to wait longer than he should have to receive a direct payment for respite and did not know the outcome of the safeguarding enquiry he raised. To remedy the injustice caused the Council agreed to apologise, make a payment to Mr X for the distress caused from the delays carrying out the carers assessment and carry out a service improvement.
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South Cambridgeshire District Council (25 011 747)
Statement Closed after initial enquiries Planning applications 08-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with the discharge of a planning condition in 2025. Mrs X had the right to appeal to the Planning Inspector it would have been reasonable to use.
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Walsall Metropolitan Borough Council (25 012 412)
Statement Closed after initial enquiries Highway repair and maintenance 08-Dec-2025
Summary: We will not investigate this complaint about verge maintenance because there is not enough evidence of fault to justify investigation.
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Royal Borough of Greenwich (25 012 431)
Statement Closed after initial enquiries Council tax 08-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s recovery of a council tax debt. This is because there is not enough evidence of fault.
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Kent County Council (25 013 348)
Statement Closed after initial enquiries Other 08-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her child. This is because we have no power to consider complaints about what has happened in court and other matters could reasonably have been raised during court proceedings.
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Nottinghamshire County Council (25 013 537)
Statement Closed after initial enquiries Parking and other penalties 08-Dec-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice as we could not achieve more than what the Council is now doing.
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Oxfordshire County Council (25 013 761)
Statement Upheld Special educational needs 08-Dec-2025
Summary: During another investigation, we identified the Council failed to deliver specialist therapies to a child, for two years. The evidence suggested this may have caused injustice to others. We opened this new complaint to investigate. We found the Council was at fault. It delayed carrying out specialist therapy assessments with children in its area. The Council has started work to address the issue.
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Statement Upheld Assessment and care plan 08-Dec-2025
Summary: The Council was at fault for the way it handled Mr Y’s request for housing assistance and for delaying carrying out a social care assessment of his needs. The Council was also at fault for how it handled the complaint. Mr Y had to wait longer for the Council to owe him a homelessness duty, interim accommodation and establish his care needs. To remedy the injustice caused the Council agreed to apologise and make payments for the distress and frustration caused.
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North Northamptonshire Council (25 016 712)
Statement Closed after initial enquiries Planning applications 08-Dec-2025
Summary: We cannot investigate this complaint about the Council’s handling of a planning application. This is because Mr X has complained as a parish councillor and the injustice he claims is to the parish council rather than to him as a member of the public. The law says we cannot investigate complaints from public bodies such as parish councils.
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Nottingham City Council (25 018 965)
Statement Closed after initial enquiries Leisure and culture 08-Dec-2025
Summary: We will not investigate this complaint about the Council issuing Mrs X with an informal warning. This is because there is insufficient evidence of fault to warrant an investigation.