Decision search
Your search has 56371 results
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Warwickshire County Council (25 014 755)
Statement Closed after initial enquiries Fostering 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a child protection matter. We could not add to the investigation the Council has already carried out, and we cannot achieve the outcome Mrs X wants.
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London Borough of Haringey (25 014 813)
Statement Closed after initial enquiries Noise 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of nuisance. This is because further investigation would not lead to a different outcome.
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Royal Borough of Kensington & Chelsea (25 014 841)
Statement Closed after initial enquiries Homelessness 11-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to accept Mr X’s housing application from a neighbouring authority or to move him from accommodation which he says is unsuitable. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Oxfordshire County Council (25 014 887)
Statement Closed after initial enquiries Child protection 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to safeguard Mrs X and her family. This is because it is late and concerns matters relating to Court proceedings which we cannot consider.
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South Oxfordshire District Council (25 015 045)
Statement Upheld Enforcement 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and the subsequent complaint process. There is insufficient evidence of fault in the way the Council reached its decision on the case, and the Council has provided a satisfactory response to the other issues raised.
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Lincolnshire County Council (25 004 710)
Statement Upheld Special educational needs 10-Mar-2026
Summary: We found fault on Miss Y’s complaint against the Council for failing to find her daughter, who has an Education, Health and Care plan, another education setting following her permanent exclusion from school. There was no fault on her complaint about it failing to provide alternative education provision or not following its complaints procedure. The Council agreed to apologise, make a symbolic financial payment, and review why the delay happened.
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Derbyshire County Council (25 005 072)
Statement Closed after initial enquiries Special educational needs 10-Mar-2026
Summary: We will not investigate this complaint about the annual review of an Education, Health and Care plan. The Council has provided a reasonable remedy to address the delay in issuing a decision to maintain or amend the plan. The complainant has appealed to a tribunal which prevents the Ombudsman from investigating the rest of the complaints.
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Milton Keynes Council (25 005 477)
Statement Upheld Special educational needs 10-Mar-2026
Summary: Mrs X complained the Council failed to secure the special educational provision in her child, Y’s, Education, Health and Care Plan following an appeal to the First-tier Tribunal (Special Educational Needs and Disability). She also complained it failed to provide Y with a suitable education when they could not attend school. We found fault by the Council for not securing a suitable education or support for Y when they could not attend school. The Council has agreed to apologise and make a payment to recognise the injustice caused to Mrs X and Y. It also agreed to make changes to its service to prevent the same faults from happening to others.
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London Borough of Harrow (25 005 532)
Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026
Summary: We will not investigate this complaint about damage to a grass verge and how the Council handled the complaint. This is because we are unable to add to the Council’s response and an investigation would not lead to a different outcome.
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Dudley Metropolitan Borough Council (25 005 651)
Statement Upheld Alternative provision 10-Mar-2026
Summary: The Council was at fault in failing to provide child Y, who had an Education, Health and Care Plan, with alternative educational provision. This caused Y the injustice of five months of missed education, for which the Council agreed to make a payment by way of remedy. The Council was not at fault in not providing educational provision during the three-month period in which Y was Electively Home Educated.