Decision search
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East Sussex County Council (25 016 941)
Statement Closed after initial enquiries School transport 11-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to provide home to college transport for her child aged over 16. It is unlikely we would find fault.
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Sunderland City Council (25 017 089)
Statement Closed after initial enquiries Council tax support 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to retroactively bill Mr X for council tax. This is because the Valuation Tribunal would be best placed to consider this complaint.
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London Borough of Lewisham (25 017 399)
Statement Closed after initial enquiries Council tax 11-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax account and the actions of its enforcement agents. There is insufficient evidence of fault to warrant an investigation. The Information Commissioner’s Office is better placed to consider a complaint about the Council’s handling of her personal data and its responses to her requests for information.
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Swindon Borough Council (25 017 456)
Statement Closed after initial enquiries Other 11-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council not following the statutory children’s complaints process. There is not enough evidence of fault by the Council to justify our involvement. The Council has already considered the concerns Mrs X raised at stage two and has apologised for wrongly labelling the response as stage one. We cannot add to the investigation the Council has already completed or achieve a different outcome.
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Cumberland Council (25 017 563)
Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2026
Summary: We will not investigate this complaint about highway construction because it is late without good reason to exercise discretion to investigate it now.
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Warrington Council (25 018 176)
Statement Closed after initial enquiries Council tax 11-Mar-2026
Summary: We will not investigate this complaint about the Council pursuing Mr X for unpaid council tax on several occasions. This is because parts of the complaint are out on time. An investigation into the remaining parts would be unlikely to result in a different outcome.
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Leicester City Council (25 018 396)
Statement Closed after initial enquiries Council house sales and leaseholders 11-Mar-2026
Summary: We will not investigate this complaint about right to buy council house sales because it is late without good reason to exercise discretion to investigate it now.
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London Borough of Haringey (23 019 951)
Statement Upheld Assessment and care plan 11-Mar-2026
Summary: Ms B complained that the Council failed to properly assess and review her mother’s care plan, and the care plan and care provided did not meet her mother’s needs. The Council also failed to carry out a CHC checklist. We have found fault which led to an injustice. The Council has agreed to apologise, pay a financial remedy and carry out a service improvement.
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City of Wolverhampton Council (24 018 350)
Statement Upheld Other 11-Mar-2026
Summary: Ms X complains about the way City of Wolverhampton Council and The Royal Wolverhampton NHS Trust handled her inpatient physiotherapy, discharge from hospital and subsequent care. We found fault with the Trust’s handling of Ms X’s discharge. We also found fault with the Council’s record keeping. As a result, Ms X has experienced frustration. The Trust has agreed to apologise to Ms X and pay a financial remedy. The Trust and the Council have also agreed to make service improvements.
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Royal Wolverhampton Hospital NHS Trust (24 018 350a)
Statement Upheld Community hospital services 11-Mar-2026
Summary: Ms X complains about the way City of Wolverhampton Council and The Royal Wolverhampton NHS Trust handled her inpatient physiotherapy, discharge from hospital and subsequent care. We found fault with the Trust’s handling of Ms X’s discharge. We also found fault with the Council’s record keeping. As a result, Ms X has experienced frustration. The Trust has agreed to apologise to Ms X and pay a financial remedy. The Trust and the Council have also agreed to make service improvements.