Decision search
Your search has 56371 results
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Knowsley Metropolitan Borough Council (25 016 057)
Statement Closed after initial enquiries Council tax support 11-Mar-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his mother’s Council tax and bedroom tax. This is because the issues have been considered by the Valuation Tribunal Service.
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West Northamptonshire Council (25 016 088)
Statement Closed after initial enquiries Planning applications 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of significant injustice to justify an investigation.
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Rotherham Metropolitan Borough Council (25 016 124)
Statement Closed after initial enquiries Assessment and care plan 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s decisions relating to adult social care charges for Mr Y. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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Royal Borough of Greenwich (25 016 213)
Statement Closed after initial enquiries Council house sales and leaseholders 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s Right to Buy application for her Council home. There is insufficient evidence of fault which would warrant an investigation.
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North Yorkshire Council (25 016 298)
Statement Closed after initial enquiries Child protection 11-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council social worker involved in her child’s case. Most of the issues relate to matters the court considered, or which Mrs X could have raised at court. The law prevents us from investigating these matters.
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London Borough of Merton (25 016 416)
Statement Closed after initial enquiries Planning applications 11-Mar-2026
Summary: We will not investigate this complaint about the Council not notifying Mr X of a planning application. Investigation would be unlikely to find sufficient injustice to warrant our involvement as the Council refused the planning application. Other matters Mr X complained of were not part of his complaint to the Council.
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Essex County Council (25 002 059)
Statement Upheld Alternative provision 11-Mar-2026
Summary: Mrs X complained the Council failed to secure enough alternative provision for her child, Y, and delayed completing their Education, Health and Care needs assessment. Mrs X also complained the Council delayed responding to her complaints. The Council was not at fault for its decision-making about Y’s alternative provision and reintegration to school. The Council was at fault for delaying its responses to Mrs X’s complaints. This caused Mrs X uncertainty and frustration. The Council should apologise to Mrs X.
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North Yorkshire Council (25 003 621)
Statement Closed after initial enquiries Trees 11-Mar-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s neighbour’s planning application. It is unlikely we will find fault in the Council’s actions.
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London Borough of Lewisham (25 003 681)
Statement Upheld Homelessness 11-Mar-2026
Summary: Ms X complained the Council placed her and her child in unsuitable temporary accommodation. She also complained it failed to complete housing needs and risk assessments for her, offered alternative temporary accommodation which was unsuitable and charged her rent for accommodation she did not move to. We found fault by the Council on all matters. The Council has agreed to apologise and pay Ms X £7750 in recognition of the distress, frustration and uncertainty caused to her. It will also write off the rent arrears she has accrued due to the Council’s errors.
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Devon County Council (25 003 730)
Statement Upheld Special educational needs 11-Mar-2026
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within statutory timeframes. We found the Council at fault for delays, causing significant frustration and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused. It was also at fault for not making enquiries about her child’s absence at school, but we did not find this caused significant injustice in the limited period we could consider.