Decision search
Your search has 53231 results
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Welwyn Hatfield Borough Council (24 019 644)
Statement Upheld Homelessness 10-Aug-2025
Summary: Ms D complained the Council delayed dealing with her homelessness application. I have found evidence of fault by the Council. The Council has already made service improvements and has agreed to our recommendations to pay Ms D redress for the delay.
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London Borough of Bromley (24 019 831)
Statement Upheld Special educational needs 10-Aug-2025
Summary: Ms X complained that the Council delayed updating her daughter’s special educational needs support. We have found that the Council was at fault. It took more than two years longer than it should have done to update the support. It has agreed to apologise to Ms X and make symbolic payments to recognise the injustice to her and her daughter.
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Essex County Council (24 022 730)
Statement Upheld Special educational needs 10-Aug-2025
Summary: Miss X complained the Council did not follow the correct timescales in the Education, Health and Care process. Due to the delays she reported, the Council told her that she could commission her own Educational Psychologists report. After she did this, Miss X said the Council told her that it would not use the report as it was commissioning its own. We find the Council at fault, which caused Miss X injustice. The Council agreed to make payments and apologise to Miss X.
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Staffordshire County Council (25 000 608)
Statement Closed after initial enquiries Charging 10-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council did not complete a financial assessment correctly. This is because there is insufficient evidence of fault. In addition, the fault accepted has not caused any significant injustice.
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London Borough of Ealing (25 000 832)
Statement Upheld Other 10-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing her with section 117 aftercare following her discharge from hospital. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
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Nottingham City Council (25 000 951)
Statement Closed after initial enquiries Assessment and care plan 10-Aug-2025
Summary: We will not investigate Mrs X’s complaint the Council stopped her package of care. There is not enough evidence of fault in how the Council made that decision to justify our involvement.
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Devon County Council (25 001 151)
Statement Closed after initial enquiries Other 10-Aug-2025
Summary: We cannot investigate Ms X’s complaint about a delayed response to her complaint. This is because we are unlikely to achieve a worthwhile outcome.
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Durham County Council (25 001 582)
Statement Closed after initial enquiries Safeguarding 10-Aug-2025
Summary: We will not investigate this complaint about the Council’s involvement in the decisions to place Mr B’s partner in a care home and keep her there. Any concerns Mr B has about mental capacity assessments or best interests decisions completed and the Deprivation of Liberty Safeguards authorisation in place can be considered by the Court of Protection.
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Cheshire East Council (25 001 745)
Statement Closed after initial enquiries Other 10-Aug-2025
Summary: We will not investigate Mr F’s complaint about the Council’s involvement with his children because there is not enough evidence of fault and further investigation would not lead to a different outcome.
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Hampshire County Council (25 001 749)
Statement Closed after initial enquiries Child protection 10-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to an assault allegation. The Information Commissioner’s Office is better placed to consider data protection complaints.