Decision search
Your search has 57387 results
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London Borough of Ealing (26 001 609)
Statement Closed after initial enquiries Parking and other penalties 30-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to Mr X about his penalty charge notice. This is because the complaint is late and there are no good reasons for us to investigate.
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Slough Borough Council (24 006 010)
Statement Upheld Alternative provision 29-Apr-2026
Summary: The Council is at fault for giving confusing information about education otherwise than at school (EOTAS) and raising Ms X’s expectations that it would provide this to her son. The Council accepted and apologised for poor communication and delay in the Education, Health and Care (EHC) Plan process. The Council should make a payment for the distress it caused.
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Eastbourne Borough Council (25 001 411)
Statement Upheld Disabled facilities grants 29-Apr-2026
Summary: Miss X complained the Council failed to complete work agreed under a Disabled Facilities Grant. She says that she has been left without a bathroom, which has caused considerable distress. She confirms the Council has agreed to replace the bathroom however has yet to do so. We found the Council at fault. There was a delay in fixing the bathroom. The Council will take action to resolve the bathroom issue, apologise and make a payment to Miss X to recognise the injustice caused.
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London Borough of Hounslow (25 002 700)
Statement Closed after initial enquiries Private housing 29-Apr-2026
Summary: We will not investigate Ms X’s complaint about the advice the Council gave her tenants when she gave them an eviction notice. This is because the complaint is late and there is no good reason to investigate now.
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Westminster City Council (25 003 675)
Statement Not upheld Homelessness 29-Apr-2026
Summary: There is no fault in the way the Council has dealt with Ms X’s homelessness. Ms X had the right to appeal to the county court if she disagreed with the Council’s decision she was intentionally homeless and it was reasonable for her to exercise that right.
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King's Lynn & West Norfolk Council (25 005 744)
Statement Upheld Antisocial behaviour 29-Apr-2026
Summary: Mr and Mrs X complained about the Council’s response to, and investigation of, their complaints about a neighbour’s excessive noise and anti-social behaviour. We have found fault by the Council, causing injustice, in the inaction, delays and failures in its investigation and decision-making process from 2024 to July 2025. The Council has agreed to remedy the injustice by apologising and making a payment to acknowledge the distress caused and service improvements.
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Nottinghamshire County Council (25 007 681)
Statement Not upheld Charging 29-Apr-2026
Summary: Mr X complained the Council gave him wrong information about payments for his mother, Mrs Y’s, homecare. The Council discussed direct payments and personal contributions with Mr X and Mrs Y. Mr X also signed a form that said he agreed he was responsible for paying top-up fees and he would tell the Council about changes in circumstances. Mr X did not tell the Council he was changing to a more expensive care package with a new provider. The Council was not at fault.
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Gloucestershire County Council (25 007 808)
Statement Upheld Alternative provision 29-Apr-2026
Summary: Mr F complained the Council failed to provide his son (X) with an education for over a year, act of serious school transport concerns, and respond to his complaints appropriately. The Council accepted fault in how it handled transport concerns and it had caused X a loss of education. It apologised, proposed a remedy, and took action to improve services. We agreed with the Council’s overall findings, but it was also at fault for some delayed communication and complaints handling. It agreed to provide an increased remedy to Mr F to acknowledge the injustice its faults had on X and Mr F, and to carry out a service improvement recommendation.
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Statement Upheld Homelessness 29-Apr-2026
Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council delayed in deciding on whether it owed him and his family housing duty. He says that during this time, he was in unsuitable temporary accommodation and believes that other people have received a decision sooner. He reports that this issue has caused him and his family much distress. We found the Council at fault as it delayed in making a main housing decision. The Council should apologise, make service improvements, and make payments to Mr X to recognise the injustice caused.
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London Borough of Lewisham (25 008 286)
Statement Upheld Homelessness 29-Apr-2026
Summary: Miss D says the Council has failed to provide suitable temporary accommodation which meets the needs of her disabled child. I have found fault by the Council because it delayed by over 12 months adding Miss D to its housing transfer list. Miss D’s child is unable to have an electric wheelchair because of their unsuitable accommodation. The Council has agreed to make Miss D a direct offer of housing and to pay redress for the time spent in unsuitable accommodation.