Decision search
Your search has 57387 results
-
Central Bedfordshire Council (25 008 471)
Statement Not upheld Special educational needs 29-Apr-2026
Summary: The Council was not at fault for the way it handled Ms X’s child’s special educational provision when they were out of school. The Council provided as much provision as the child could cope with. We cannot investigate what the Education, Health and Care plan said.
-
EQ Care Group Limited (25 010 483)
Statement Not upheld Residential care 29-Apr-2026
Summary: We have ended our investigation and uphold Ms X’s complaint about the standard of care her mother received at a care home. During the investigation the Care Provider offered a suitable remedy for any injustice caused.
-
Northumberland County Council (25 011 099)
Statement Upheld Other 29-Apr-2026
Summary: Mrs X complained the Council held money belonging to her late husband without informing her. We find the Council at fault for failing to clearly inform Mrs X, as executor, about the funds it held and for not following the correct order of priority by failing to consider funeral expenses first. However, after Mrs X provided evidence of the funeral costs, the Council reimbursed these in full. We are therefore satisfied there is no remaining injustice. The Council has agreed to review and update its procedures for managing finances where it acts as deputy.
-
Swindon Borough Council (25 012 033)
Statement Closed after initial enquiries Safeguarding 29-Apr-2026
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault in how the Council decided the adult was not at risk. The adult has since died and no longer needs safeguarding, so there would be no worthwhile outcome to achieve from an investigation. The complainant’s disappointment at how the Council handled the matter would not be a significant enough injustice to justify our further involvement.
-
Norfolk County Council (25 012 603)
Statement Not upheld Charging 29-Apr-2026
Summary: There was no fault backdating Mr Y’s care contribution to the date the benefit was awarded because the Council told Mr Y to inform it when he was awarded Personal Independence payment, a welfare benefit. There was no fault by the Council in failing to tell Mr Y it was reassessing his contribution.
-
Cheshire West & Chester Council (25 025 632)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: We will not investigate this complaint about how the Council has dealt with a child protection matter because there is not enough evidence of fault to justify investigating. Also, we cannot achieve the outcome Mr X wants.
-
Suffolk County Council (25 025 745)
Statement Closed after initial enquiries Alternative provision 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
-
Norfolk & Suffolk NHS Foundation Trust (25 025 745a)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
-
NHS Suffolk & North East Essex ICB (25 025 745b)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
-
East Suffolk & North Essex NHS Foundation Trust (25 025 745c)
Statement Closed after initial enquiries Hospital acute services 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.