Decision search
Your search has 54735 results
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Telford & Wrekin Council (25 002 140)
Statement Closed after initial enquiries Alternative provision 25-Nov-2025
Summary: We will not investigate part of Mrs X’s and Mr Y’s complaint about the Council’s failure to secure an education for their child or the content of their EHC Plan because it is late. We will not investigate part of the complaint because Mrs X and Mr Y had a right to appeal to a tribunal. We cannot investigate part of the complaint because Mrs X and Mr Y appealed to a tribunal. We will not investigate the remainder because there is no worthwhile outcome.
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Sefton Metropolitan Borough Council (24 022 528)
Statement Upheld Special educational needs 25-Nov-2025
Summary: There was fault by the Council. It delayed carrying out an annual review of Y’s Education, Health and Care Plan and, in submitting the case to the funding panel. It also failed to carry our regular reviews of Y’s Child in Need Plan. There was poor communication and delay in complaint handling. The Council has apologised and offered a suitable payment to reflect Ms X’s avoidable distress, time and trouble and delay in appeal rights.
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London Borough of Lewisham (24 023 104)
Statement Not upheld Assessment and care plan 25-Nov-2025
Summary: I ended this investigation into Mrs X’s complaint about a lack of care and support from the Council since 2019. This is because there is insufficient evidence of fault and no worthwhile outcome achievable. Also, elements of Mrs X’s complaint prior to 2024 are either late or have already been investigated in previous Ombudsman investigations.
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Leicester City Council (24 023 320)
Statement Not upheld Other 25-Nov-2025
Summary: There was no fault by the Council when it asked Mr X to pay his care home charges and when it found he was not eligible for funding under the Mental Health Act. The Council set out the care charges when he moved to the care home and how these may be deferred. The Council also held recovery of the charges while Mr X’s son challenged the outstanding amount.
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Wiltshire Council (24 023 382)
Statement Upheld Other 25-Nov-2025
Summary: Mr X complained the Council failed to properly notify him of a planning application on a neighbouring property which prevented him from making objections, and subsequently wrongly approved two planning applications which has had significant negative impacts on his wellbeing, his farm and its visitors, the greenbelt and the wider environment. We find the Council at fault for not putting up a site notice to publicise the application, which caused no injustice, and no fault with the Council’s decisions to approve the applications.
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North Northamptonshire Council (25 002 348)
Statement Closed after initial enquiries Enforcement 25-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered significant injustice.
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Stockport Metropolitan Borough Council (25 002 419)
Statement Closed after initial enquiries Licensing 25-Nov-2025
Summary: We will not investigate this complaint about issues in connection with the decision to grant an alcohol licence to Cheadle Town football club. This is because an investigation is unlikely to find sufficient evidence of fault with the Council’s response. And, because it was reasonable to expect the complainant to use his right of appeal to court.
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Birmingham City Council (25 002 498)
Statement Upheld Allocations 25-Nov-2025
Summary: Mr B complained about the Council closing his housing applications. We find that the Council did not clearly explain which documents he needed to provide and then closed his applications as incomplete without specifying what additional evidence he needed to supply. This caused Mr B unnecessary frustration and inconvenience and delayed his ability to join the housing register. The Council has agreed to apologise, make a symbolic payment to Mr B, assess his application and, if he qualifies to join the register, backdate his registration and award date.
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North Yorkshire Council (25 003 784)
Statement Closed after initial enquiries Trees 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to remove a tree. This is because the Council has already provided a satisfactory remedy and there are no wider public interest issues that justify investigating.
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Spelthorne Borough Council (25 005 391)
Statement Closed after initial enquiries Building control 25-Nov-2025
Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.