Decision search
Your search has 53967 results
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London Borough of Enfield (24 014 891)
Statement Upheld School transport 30-Sep-2025
Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.
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Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.
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St Albans City Council (24 019 295)
Statement Closed after initial enquiries Noise 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.
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Sefton Metropolitan Borough Council (24 000 821)
Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.
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London Borough of Hillingdon (24 009 135)
Statement Upheld Other 30-Sep-2025
Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Enfield (24 019 488)
Statement Closed after initial enquiries Homelessness 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.
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Manchester City Council (24 020 850)
Statement Upheld Refuse and recycling 30-Sep-2025
Summary: Mr X complained the Council repeatedly missed waste collections from his property and failed to deal with reports of fly-tipping and stolen bins, causing frustration and distress. We found the Council at fault, and it agreed to apologise and make payments for the distress it caused. We also found the Council should act to improve its processes and internal communication.
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Knowsley Metropolitan Borough Council (24 023 281)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of matters involving his child. The law prevents us from investigating anything that is or has been the subject of court proceedings. For matters not related to court proceedings further investigation would not lead to a different outcome.
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Manchester City Council (24 023 362)
Statement Upheld School transport 30-Sep-2025
Summary: Miss X complained about the Council’s decision not to provide her with son with home to school transport. We find the Council was at fault for failing for consider Miss X’s son’s ability to walk to school. This has caused Miss X uncertainty and frustration. The Council has agreed to apologise to Miss X and rehear her stage two appeal with a different panel.
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Leicestershire County Council (25 000 169)
Statement Closed after initial enquiries Traffic management 30-Sep-2025
Summary: We will not investigate Mrs X’s complaint about traffic calming measures. This is because the complaint is late.