Decision search
Your search has 51595 results
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London Borough of Harrow (24 022 463)
Statement Closed after initial enquiries Transport 29-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Croydon (24 022 642)
Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025
Summary: We will not investigate this complaint about an appeal against a Penalty Charge Notice because the courts are better placed to consider the issue.
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Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about the Council sharing the complainant’s personal information with a third party. This is because the matter is best dealt with by the Information Commissioner’s Office.
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Birmingham City Council (24 023 429)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area
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Birmingham City Council (25 001 182)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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Manchester City Council (25 001 381)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We cannot investigate Mr B’s complaint about a planning enforcement notice. This is because Mr B appealed to the Planning Inspector. The courts are in the best position to decide whether Mr B has complied with the requirements of the notice.
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Cambridgeshire County Council (24 021 663)
Statement Upheld Special educational needs 29-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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West Sussex County Council (24 003 266)
Statement Upheld Special educational needs 28-Apr-2025
Summary: Mrs X complained about the Council’s handling of her daughter’s Education, Health and Care Plan in late 2022 and the lack of alternative provision since January 2023. We have found the Council was at fault for the delay in finalising Plans following reviews in October 2022 and March 2023. This caused Mrs X and S avoidable distress, uncertainty and loss of provision from section F of the Plan. The Council has already accepted some of the faults and apologised together with our further recommendations.
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Audley Willicombe Limited (24 004 148)
Statement Upheld Charging 28-Apr-2025
Summary: Mrs X complained on behalf of her parents, Mr and Mrs Y, that the Care Provider overcharged for care services, and provided a poor standard of care just before the care package ended. We have found fault with the actions of the Care Provider as it did not tell Mrs X about changes to the cost of her parents care package, meaning they were charged more. We also found fault with the actions of the Care Provider after carers were told not to assist Mr X. The Care Provider agreed to apologise, pay back the difference in care charges Mr and Mrs Y paid and carry out a service improvement.
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East Sussex County Council (24 008 152)
Statement Upheld Other 28-Apr-2025
Summary: Mrs B complained about the process leading to, and content of, a section 17 family assessment in respect of her son, C. We have found fault because the Council did not arrange a proper assessment visit with Mrs B or allow her the opportunity to comment on negative conclusions reached about her as part of the assessment. We welcome the Council’s offer to meet with Mrs B now and consider if any further changes to the assessment are possible. The Council has also agreed to apologise to Mrs B, pay her £300 and improve its procedures for the future.