Decision search
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Essex County Council (25 016 036)
Statement Closed after initial enquiries Parking and other penalties 16-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to consider his appeal after he paid a penalty charge notice which he would like refunded. This is because there is no evidence of a significant injustice to warrant an investigation.
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Three Rivers District Council (25 017 629)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal.
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London Borough of Bromley (25 017 809)
Statement Closed after initial enquiries Other 16-Dec-2025
Summary: We will not investigate this complaint about damage caused to Mrs X’s property as it is unlikely we will find Council fault led to the injustice Mrs X claims plus damage claims can only, ultimately be determined in court.
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Shropshire Council (25 018 087)
Statement Closed after initial enquiries Council tax 16-Dec-2025
Summary: We will not investigate this complaint about Council tax advice because there is the Council has remedied the matter and there is insufficient evidence of injustice by the Council to warrant investigation.
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Rugby Borough Council (25 019 328)
Statement Upheld Private housing 16-Dec-2025
Summary: We will not investigate Mr X complaint about comments made by Council officers in emails. The Council has apologised and allocated an independent officer to review Mr X’s tenancy matters. Further investigation by us would not achieve a different outcome.
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Devon County Council (25 020 441)
Statement Closed after initial enquiries Leisure and culture 16-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to investigate Mr X’s safeguarding complaints. This is because there is insufficient personal injustice to Mr X to warrant an investigation.
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East Riding of Yorkshire Council (25 020 760)
Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025
Summary: We will not investigate Mrs B’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.
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Stoke-on-Trent City Council (25 022 032)
Statement Upheld Allocations 16-Dec-2025
Summary: We will not investigate Miss X’s complaint the Council failed to tell her about suitable social housing that had become available. The Council has upheld the complaint and provided a suitable remedy. Further investigation by us would not lead to a different outcome.
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London Borough of Enfield (24 012 457)
Statement Closed after initial enquiries Antisocial behaviour 15-Dec-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take enforcement action against his neighbour for fly tipping. There is not enough evidence of fault to justify our involvement.
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London Borough of Lambeth (24 016 731)
Statement Closed after initial enquiries Disabled children 15-Dec-2025
Summary: We will not investigate Mr F’s complaint because the Council agreed to appoint an independent investigator and consider his complaint at the second stage of the statutory children’s complaints process. The reason Mr F’s complaint has not progressed is because Mr F refused the Council’s offer, not because of anything the Council has done.