Decision search
Your search has 52687 results
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Birmingham City Council (25 006 013)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jun-2025
Summary: We will not investigate Mr C’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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North Yorkshire Council (24 019 708)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly charged his father for the costs of his care. There is not enough evidence of fault to justify an investigation.
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Surrey County Council (24 020 325)
Statement Closed after initial enquiries Safeguarding 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s investigation of a bruise Mr Y sustained. There is insufficient evidence of fault, and we could not achieve the outcome Mrs X seeks.
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London Borough of Barnet (24 021 065)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We will not investigate this complaint about Miss X’s time in Council care between 2016 and 2021. While it is understandable that she has not complained sooner, we would be unlikely to be able to conduct a robust investigation or achieve a worthwhile outcome.
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Statement Upheld Charging 24-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. Although there was delay by the Council, it has backdated charges to the correct start date and apologised for its delay in resolving the issue. We are satisfied with the Council’s actions to resolve the complaint, and it is unlikely an Ombudsman investigation would lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (24 021 811)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Warrington Council (24 021 884)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council has treated him. There is not enough evidence of fault to justify our involvement.
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Milton Keynes Council (24 021 886)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We will not investigate this complaint that the Council acted with fault in intervening to deny the complainant’s request for flexi-schooling for his son. Investigation would not add anything significant to the response the Council has made, or lead to a different outcome, and is not therefore warranted.
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Birmingham City Council (24 022 055)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Special Educational Needs (SEN) provision. The Council has already apologised and offered a remedy payment to Ms X for the injustice caused by its faults. There is nothing more we could achieve by investigating further.