Decision search
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Cheshire East Council (25 009 084)
Statement Closed after initial enquiries Local welfare payments 06-May-2026
Summary: We will not investigate this complaint about a Housing Support Fund application because there is not enough evidence of fault to justify investigating.
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Westminster City Council (25 010 116)
Statement Upheld Homelessness 06-May-2026
Summary: The Council was at fault for housing Miss X and her children in unsuitable Bed and Breakfast accommodation and delays in accepting its main housing duty. This caused Miss X distress and uncertainty over her homelessness application. The Council has agreed to apologise and make a payment to Miss X.
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London Borough of Harrow (25 010 315)
Statement Closed after initial enquiries Residential care 06-May-2026
Summary: We will not investigate Mr X’s late complaints about poor quality of care in a care home and lack of response to an appeal of his aunt’s financial assessment. There is not a good reason for the delay in Mr X complaining to us. We will also not investigate his complaint the Council delayed pursuing his aunt for unpaid care charges, because any fault in this respect did not cause an injustice. There is insufficient evidence of fault in the Council’s decision to pursue the debt in 2025. The Information Commissioner is best placed to deal with complaints about access to information.
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Statement Upheld Special educational needs 06-May-2026
Summary: Dr Y complained that the Council delayed completing an EHC Plan under a First-tier Tribunal Order. He said this caused his daughter, B, to miss out on education and support in her GSCE year. We found the Council at fault. The Council has apologised for the delay and agreed to pay £350 in recognition of the loss of provision and uncertainty caused.
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Kent County Council (25 011 660)
Statement Not upheld Charging 06-May-2026
Summary: Mr X complained the Council failed to tell him it had decided to charge him for care before he moved into supported living. We find no fault in how the Council communicated the care charges to Mr X.
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North Yorkshire Council (25 011 927)
Statement Upheld School transport 06-May-2026
Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.
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Wakefield Metropolitan District Council (25 012 273)
Statement Upheld Enforcement 06-May-2026
Summary: Dr B complained that the Council failed to ensure his neighbour’s extension was built in line with approved plans and conditions. He said this resulted in the extension encroaching onto his land and causing damage to his property. The Council also delayed responding to Dr B’s complaint. We found fault with the Council for poor complaint handling, but Dr B did not suffer significant injustice to warrant further investigation of this complaint.
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North Yorkshire Council (25 012 369)
Statement Upheld School transport 06-May-2026
Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.
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London Borough of Southwark (25 012 614)
Statement Closed after initial enquiries Other 06-May-2026
Summary: We will not investigate Mr X’s complaint about the Council and the Magistrates’ Court failing to provide legal documents about his Council Tax debt. This is because we cannot investigate complaints about court action or matters considered in court and the Information Commissioner is best placed to consider complaints about access to information.
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Royal Borough of Kingston upon Thames (25 013 319)
Statement Closed after initial enquiries Noise 06-May-2026
Summary: We will not investigate Mr X’s complaint on how it dealt with reports about the actions of a licenced street trader in his area, and how it responded to his reports and complaints. There is not enough evidence of fault by the Council, nor sufficient significant personal injustice caused to Mr X by the matters complained of, to warrant us investigating.