Decision search
Your search has 53231 results
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Harlow District Council (25 001 992)
Statement Closed after initial enquiries Homelessness 18-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his homelessness application as there is insufficient evidence of fault to justify an investigation.
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Sandwell Metropolitan Borough Council (25 002 045)
Statement Closed after initial enquiries Safeguarding 18-Aug-2025
Summary: We will not investigate this complaint about failure to respond to adult social care concerns through its safeguarding process. Although this caused frustration and upset, it is not significant injustice to justify an Ombudsman investigation. The Council responded to concerns through its complaint process, and regularly reviews the care package.
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Staffordshire County Council (25 002 137)
Statement Closed after initial enquiries Charging 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s financial assessment for residential care. This is because there is not enough evidence of fault in the Council’s decision-making. Any delay or lack of clarity did not cause significant enough injustice to justify an investigation.
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Herefordshire Council (25 000 136)
Statement Upheld Homelessness 18-Aug-2025
Summary: We found fault by the Council on Miss Y’s complaint about it failing to move her to suitable alternative accommodation after accepting she was homeless, despite her former abusive partner knowing she remained there. It failed to move her and her large family to suitable accommodation, plan for the possibility of larger families needing larger properties, failed to show it explored the private rental sector, and failed to provide her with the help initially offered. The Council agreed to send her a written apology, pay £3,750 for the distress caused, make £250 monthly payments up to six months until she is suitably rehoused, and explore options for finding her accommodation. It also agreed to find and offer her a suitable property, review how it can make provision for larger families in the future, as well as review/create a procurement policy to increase the supply of larger properties.
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London Borough of Waltham Forest (24 015 775)
Statement Upheld Assessment and care plan 17-Aug-2025
Summary: Ms C complains the Council has not provided support to meet her eligible care needs. The Council is at fault for failing to produce a support plan which identifies what services meet Ms C’s eligible needs. Because of these faults Ms C has the uncertainty that the reablement services offered by the Council will not meet her needs. To remedy the complaint the Council has agreed to apologise to Ms C, produce a support plan, and make service improvements.
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Cambridgeshire County Council (24 018 245)
Statement Upheld Alternative provision 17-Aug-2025
Summary: Ms X complained the Council failed to provide alternative education for her son, Y. We found fault by the Council as it did not properly check what provision was in place for Y even though it was aware of his situation. As a result, Y missed out on education and his welfare suffered. Ms X also experienced stress and financial loss. The Council has agreed to a financial remedy in recognition of the injustice caused to Ms X and Y.
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Southend-on-Sea City Council (24 019 184)
Statement Not upheld Friends and family carers 17-Aug-2025
Summary: Mr X complained the Council did not pay him the correct amount for caring for a child in his care and did not consult him before presenting a support plan to the Court. I have ended the investigation. This is because Mr X is satisfied with the outcome of the first part of his complaint. The second part of his complaint is outside the Ombudsman’s jurisdiction because we cannot investigate complaints about what happened in court.
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Tameside Metropolitan Borough Council (24 019 479)
Statement Upheld Refuse and recycling 17-Aug-2025
Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.
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North Northamptonshire Council (24 019 628)
Statement Not upheld Building control 17-Aug-2025
Summary: Mr X complained about the Council’s inadequate building control relating to his property. He said this impacted him financially and impacted his mental health. We have discontinued the investigation. This is a late complaint and there is no good reason to exercise discretion to consider this matter now. The Information Commissioner’s Office is better placed to consider concerns about not providing information.
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Buckinghamshire Council (24 022 749)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate Ms X complaint about whether education provision is suitable for her child as she has appealed to the Tribunal.