Decision search
Your search has 52408 results
-
Suffolk County Council (24 011 706)
Statement Upheld Special educational needs 18-Jun-2025
Summary: Mr X complained the Council failed to ensure his child received education and Speech and Language Therapy from September 2024, did not reimburse travel expenses for Occupational Therapy appointments, and mishandled his complaints. We find the Council at fault for delays in arranging education provision and considering Occupational Therapy transport, which caused uncertainty about whether support could have been in place for the start of the academic year. The Council has agreed to apologise, make a payment to Mr X, and reimburse eligible Occupational Therapy travel costs.
-
Surrey County Council (24 015 431)
Statement Upheld Alternative provision 18-Jun-2025
Summary: Mrs C complained the Council failed to comply with the statutory timeframes for completing an annual review and failed to complete the actions recommended in its stage two complaint response. We have found the Council at fault for a delay in issuing a final Education, Health and Care Plan following an annual review. This caused Mrs C distress, frustration and uncertainty and delayed her right to appeal. The Council has agreed to apologise and make a symbolic payment to Mrs C to remedy the injustice caused.
-
Bury Metropolitan Borough Council (24 015 844)
Statement Upheld Alternative provision 18-Jun-2025
Summary: Ms X complained the Council failed to provide her child with suitable fulltime education and special educational provision, and complained about faults in reviewing the Education, Health and Care Plan. There was fault causing injustice. Ms X’s child missed out on education and Ms X and her child suffered distress and inconvenience. The Council has agreed to apologise, improve communication with Ms X about next steps, make symbolic payments and carry out service improvements. The complaint is upheld.
-
Bristol City Council (24 016 015)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council refused to allow her to ask questions at a Council committee meeting and then failed to properly explain why. There is not enough evidence of fault to justify an investigation.
-
West Berkshire Council (24 016 750)
Statement Upheld School transport 18-Jun-2025
Summary: Mr X complained the Council wrongly refused to provide free home-to-school transport for his child, Y, to attend the only school named in Y’s Education, Health and Care (EHC) Plan. The Council was at fault when it said there were closer schools which Y could attend because it had not named these in Y’s EHC Plan. This fault caused Mr X an avoidable financial burden, frustration and avoidable time and trouble. The Council will apologise, ensure Y receives free home to school transport, repay the costs of Y’s school bus travel between May 2024 and July 2025, and make a symbolic payment to Mr X to acknowledge his frustration and avoidable time and trouble. It will write to relevant staff about the statutory guidance and review its home to school transport policy.
-
London Borough of Redbridge (24 017 544)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council had not transferred his appointeeship. There is nothing to suggest Mr X has been cause a significant injustice.
-
Surrey County Council (24 018 301)
Statement Closed after initial enquiries Transport 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s rejection of a blue badge application. There is not enough evidence of fault in how the Council made its decision to justify an Ombudsman investigation.
-
Bury Metropolitan Borough Council (24 021 598)
Statement Closed after initial enquiries Assessment and care plan 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s involvement in assessing Ms X’s care needs. There is insufficient evidence of fault by the Council, and the Information Commissioner is best placed to consider complaints about data protection.
-
Dudley Metropolitan Borough Council (24 021 644)
Statement Closed after initial enquiries Councillor conduct and standards 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision on a code of conduct complaint about a councillor. The complainant has not suffered a significant injustice and there is insufficient evidence of fault in the way the Council reached its decision on the code of conduct complaint.
-
Sefton Metropolitan Borough Council (24 021 708)
Statement Closed after initial enquiries Child protection 18-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions when completing a safeguarding concern. This is because Mr X’s complaint is late and there is no good reason why it could not have been made to us sooner.