Decision search
Your search has 56371 results
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Middlesbrough Borough Council (25 001 557)
Statement Not upheld Special educational needs 18-Mar-2026
Summary: Mrs X complained the Council failed to secure the special educational provision detailed in her child’s Education, Health and Care Plan. We do not find the Council at fault.
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Newcastle upon Tyne City Council (25 002 072)
Statement Not upheld School transport 18-Mar-2026
Summary: We found no fault on Miss Y’s complaint about the Council’s decision to refuse her application for home to school transport for her daughter. The Council properly considered it in line with its own policy.
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Coventry City Council (25 003 190)
Statement Upheld Assessment and care plan 18-Mar-2026
Summary: Miss B complained about delays in the assessment of her needs, poor communication and a failure to consider carer breakdown in the assessment. We have found fault in the Council’s communications with Miss B, particularly around the possible outcome of the assessment and the Council’s position on the care provided by Miss B’s partner. The Council has agreed to apologise, provide an explanation and pay a small financial remedy.
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London Borough of Waltham Forest (25 010 797)
Statement Not upheld Allocations 18-Mar-2026
Summary: Mrs D complains about a loft conversion scheme and the closure of her housing register account. These events date back several years. I have ended the investigation. Parts of the complaint are late, and we cannot add to the information already provided by the Council in its complaint responses.
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Wakefield Metropolitan District Council (25 011 029)
Statement Closed after initial enquiries Charging 18-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of the final care charges for her late father. This is because we have not seen enough evidence of fault to justify investigating.
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London Borough of Southwark (25 011 634)
Statement Upheld Private housing 18-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair. The Council has accepted some fault, for which it has apologised and offered an appropriate symbolic payment. Further investigation by us would not lead to a different outcome.
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Surrey County Council (25 012 068)
Statement Closed after initial enquiries Special educational needs 18-Mar-2026
Summary: We cannot investigate this complaint about the Council’s failure to provide alternative educational provision. The matters complained about are too closely linked to tribunal proceedings and therefore the law says we cannot investigate. For the period we could investigate, there is no worthwhile outcome achievable by our involvement and therefore we will not investigate.
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Sunderland City Council (25 014 142)
Statement Closed after initial enquiries Council tax support 18-Mar-2026
Summary: We cannot investigate this complaint about the Council’s Council Tax reduction scheme. This is because Ms Y has appealed to the Valuation Tribunal Service. We will not investigate other parts of this complaint because there is not enough evidence of fault, or further investigation would not lead to a different outcome.
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Central Bedfordshire Council (25 014 196)
Statement Closed after initial enquiries Charging 18-Mar-2026
Summary: We will not investigate this complaint about how the Council carried out a financial assessment when deciding if care fees were payable. There is not enough evidence of fault to justify investigating.
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London Borough of Havering (25 014 330)
Statement Closed after initial enquiries Enforcement 18-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement investigation, which has resulted in the complainant’s building works becoming liable for the community infrastructure levy. There is insufficient evidence of fault by the Council, and we cannot achieve the outcome the complainant is seeking.