Decision search
Your search has 53231 results
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London Borough of Enfield (24 015 713)
Statement Upheld Enforcement 18-Aug-2025
Summary: Miss X complained the Council failed to properly investigate her complaints about breaches of planning conditions near her home. The Council accepted it had not properly investigated Miss X’s concerns or communicated with her. The Council then failed to carry out further action it said it would. These failures caused Miss X avoidable frustration, time and trouble, and some additional cost. The Council agreed to properly investigate Miss X’s concerns, apologise and pay her a financial remedy.
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Essex County Council (24 017 543)
Statement Upheld Special educational needs 18-Aug-2025
Summary: Ms X complained the Council failed to complete her child Y’s Education, Health and Care (EHC) needs assessment within statutory timeframes. The Council was at fault. It delayed issuing a final Education, Health and Care Plan by 52 weeks, caused by a delay in obtaining Educational Psychology (EP) advice. It also failed to keep oversight of Y’s part time alternative provision arrangements. The Council agreed to apologise to Ms X and make a payment to acknowledge the impact on Y’s education and the distress and uncertainty to Ms X.
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London Borough of Hillingdon (24 017 926)
Statement Not upheld Charging 18-Aug-2025
Summary: Mrs S complained that her sister received an invoice for care charges which were sometimes above the weekly amount they were told would be owed. There was no fault by the Council. Miss X self funded her care and the Council told her that if the carers billed for increased charges, these would be passed on. The charges were also reduced when the weekly care was reduced.
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Leicester City Council (24 019 590)
Statement Closed after initial enquiries Refuse and recycling 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a larger bin. This is because there is insufficient evidence of fault by the Council.
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Stoke-on-Trent City Council (24 021 107)
Statement Closed after initial enquiries Enforcement 18-Aug-2025
Summary: We will not investigate this complaint about the Council granting planning permission for a residential development which the complainant says causes flooding on her property. It is unlikely we would find fault in the way the Council considered drainage issues during the planning application process, and we could not achieve a worthwhile outcome for the complainant.
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London Borough of Sutton (24 021 580)
Statement Not upheld Planning applications 18-Aug-2025
Summary: X complained about the Council’s decision to grant planning permission for a new house to be built next to their home. We have not seen enough evidence of fault in the decision-making process to justify further investigation. Also, we cannot achieve the outcome the complainant is seeking.
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London Borough of Harrow (24 022 958)
Statement Upheld Assessment and care plan 18-Aug-2025
Summary: We will not investigate this complaint about how the Council arranged for a charity to manage Ms X finances several years ago and about delays in responding to her request to end her home care package in 2023. Ms X’s complaint about the management of her finances is late and she could have complained about this sooner. In response to our suggestion, the Council agreed to refund the contributions Ms X paid during the delays, and to apologise and make a symbolic payment to recognise the distress it caused her. This is a suitable remedy for the injustice.
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Durham County Council (24 023 317)
Statement Not upheld Child protection 18-Aug-2025
Summary: Miss X complained that the Council’s Local Authority Designated Officer (LADO) failed to follow correct procedures in relation to a referral by her employer. There is no evidence of fault by the Council in the way the LADO handled the referral or its oversight of the following investigation.
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London Borough of Hackney (24 023 374)
Statement Upheld Allocations 18-Aug-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of its decision he did not qualify for medical priority. The Council has agreed to apologise and pay him £100 as a symbolic payment to remedy the uncertainty he suffered due to the delay.
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Norfolk County Council (25 001 437)
Statement Closed after initial enquiries Charging 18-Aug-2025
Summary: We will not investigate Miss X’s complaint about charges for care services she received in 2022. She says she should not have to pay the charges as she was not aware she was being charged for the care services until June 2022. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, the claimed fault has not caused any significant injustice.