Decision search
Your search has 56371 results
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Nottinghamshire County Council (25 029 635)
Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Transport for London (25 030 658)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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Derby City Council (25 004 189)
Statement Not upheld Homelessness 18-Mar-2026
Summary: We have found no fault with how the Council handled Miss X’s homelessness application and subsequent suitability review request.
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London Borough of Islington (25 005 360)
Statement Upheld Homelessness 18-Mar-2026
Summary: Miss X complained the Council failed to provide her with enough support or suitable interim accommodation when she applied to it as homeless. We found fault by the Council in the failure to take timely action and provide suitable interim accommodation which caused Miss X avoidable distress and uncertainty. We considered the symbolic payment already offered by the Council provided a suitable remedy to Miss X with an apology.
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Staffordshire County Council (25 005 668)
Statement Upheld Special educational needs 18-Mar-2026
Summary: Mrs X complained the Council left her child without a formal Education Health and Care Plan after an emergency review took place in 2023. As the Council issued no final plan, no new school could be named and Mrs X’s child lost out on education. This in turn severely affected their mental health. We found the Council at fault, as it failed to fully provide the provision set out in the plan which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.
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Buckinghamshire Council (25 005 858)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council was at fault for failing to ensure Ms X’s children Y and Z received the speech and language therapy set out in their Education, Health and Care Plan. The Council has agreed to apologise and make a payment to acknowledge the frustration and the potential impact of the missed provision.
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London Borough of Islington (25 006 202)
Statement Upheld Homelessness 18-Mar-2026
Summary: Mr D complains about the handling of his homelessness application. I have found fault by the Council which includes delay progressing the case and an inadequate personalised housing plan. The Council has agreed to amend Mr D’s joining date to the housing register and has already offered a reasonable level of redress.
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London Borough of Havering (25 006 559)
Statement Upheld Parking and other penalties 18-Mar-2026
Summary: Mr B complained about the Council’s delay in responding to his enquiries about a Penalty Charge Notice. We found fault in the actions of the Council which caused Mr B distress and frustration. The Council has agreed to apologise to Mr B, make a symbolic payment to him and improve its service for the future.
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Royal Borough of Greenwich (25 006 587)
Statement Not upheld Special educational needs 18-Mar-2026
Summary: Miss X complained the Council named an unregistered school on Y’s Education, Health and Care Plan, failed to take steps to enforce against the school and failed to address her safeguarding concerns, causing distress and meaning Y missed out on education. We do not find the Council at fault.
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Staffordshire County Council (25 006 815)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council was at fault for delays in the Education, Health and Care (EHC) needs assessment process. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 19 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 2 weeks after it received the EP advice. The Council agreed to apologise and make a symbolic payment in recognition of the injustice caused to Ms X and Y.