Decision search
Your search has 51595 results
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Essex County Council (24 013 667)
Statement Closed after initial enquiries Traffic management 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to install a traffic gateway in the complaint’s village. The complaint is late and there is no reason why it could not have been made much sooner.
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North Devon District Council (24 014 449)
Statement Not upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her in unsuitable accommodation after she made a homelessness application. She said the Council’s actions negatively impacted her mental and physical health. We found no fault by the Council and have concluded our investigation.
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London Borough of Croydon (24 014 756)
Statement Closed after initial enquiries Allocations 29-Apr-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Not upheld Other 29-Apr-2025
Summary: Mrs X complained that the care provider restricted her visiting hours to her mother-in-law. Based on current evidence the complaint will not be upheld. The care provider was entitled to limit the times for Mrs X’s visits.
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Cheshire West & Chester Council (24 014 877)
Statement Upheld Residential care 29-Apr-2025
Summary: Mrs X complained that the Council’s commissioned care provider did not provide good care and treatment for her husband. The Council’s safeguarding investigation showed the care home had implemented all necessary measures to manage Mr X’s health. The Council has now offered to waive the contribution as there was some poor communication by the care provider which caused distress to Mrs X.
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North Lincolnshire Council (24 016 081)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We will not investigate this complaint about how the Council has dealt with breaches of planning control. This is because we are unlikely to find fault.
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Buckinghamshire Council (24 016 232)
Statement Closed after initial enquiries School transport 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr and Mrs X’s application for post-16 transport. The injustice is not significant enough to warrant our involvement and it is unlikely an investigation would lead to a different outcome.
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Wokingham Borough Council (24 017 714)
Statement Closed after initial enquiries Special educational needs 29-Apr-2025
Summary: We cannot investigate some of Miss X’s complaint about the content of her child, Y’s, Education, Health and Care Plan because she appealed to a Tribunal. We will not investigate the remaining matters regarding delay and poor communication because the Council apologised, and the remaining injustice is not significant enough to warrant our involvement.
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Norfolk County Council (24 018 619)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate Ms X’s complaint about a social worker’s handling of her mother’s care and support. This is because the complaint is outside our jurisdiction as the matters have been party to court proceedings.
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Cheshire East Council (24 019 064)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about lack of support from the Council’s adult social services department. Any fault has not caused an injustice to Miss X.