Decision search
Your search has 50055 results
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Sunderland City Council (24 019 633)
Statement Closed after initial enquiries Other 13-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to accept liability for damage to her car. This is because it is reasonable to expect Mrs X to take the matter to court.
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London Borough of Newham (24 019 638)
Statement Closed after initial enquiries Homelessness 13-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that her accommodation is suitable. This is because it is reasonable to expect Miss X to appeal its decision to the county court.
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Worcestershire County Council (24 019 765)
Statement Closed after initial enquiries Other 13-Mar-2025
Summary: We cannot investigate Mr X’s complaint that his schools failed to safeguard him when he was a student. We have no jurisdiction to look at what happens in schools.
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Milton Keynes Council (24 019 996)
Statement Closed after initial enquiries Enforcement 13-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because the complainant has a right to appeal to the Planning Inspector.
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London Borough of Tower Hamlets (24 020 183)
Statement Closed after initial enquiries Homelessness 13-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s provision of temporary accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Hastings Borough Council (24 020 625)
Statement Closed after initial enquiries Leisure and culture 13-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to Ms X’s report of a breach of allotment rules by an allotment holder. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.
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Milton Keynes Council (24 020 765)
Statement Closed after initial enquiries Councillor conduct and standards 13-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Stockport Metropolitan Borough Council (24 020 829)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Miss X complains the Council failed to deliver her daughter J’s Education, Health and Care Plan in line with statutory timescales. We find fault with the Council for delay, and have agreed a symbolic payment for the distress and frustration caused to Miss X.
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Tandridge District Council (24 002 983)
Statement Not upheld Other 12-Mar-2025
Summary: Mrs X complained about how the Council decided to close an enforcement case against a neighbouring property. She said the Council misinterpreted the Ombudsman’s recommendations and did not account for all relevant factors in its decision-making. We have not found the Council acted with fault in its decision-making. We cannot therefore question the decision the Council made. The Council has confirmed it would consider any new reports or evidence it receives.
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Manchester City Council (24 004 809)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Ms X complained that the Council failed to provide alternative education to her son after he was unable to attend school for medical reasons, and that there were delays in completing an Education, Health and Care Plan. This caused a loss of education and avoidable distress. We find fault causing injustice. The Council has agreed to make symbolic payments for the lost education and avoidable distress, and to review its policy on providing pupils out of school alternative education.