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Birmingham City Council (25 008 459)
Statement Upheld Alternative provision 07-May-2026
Summary: Miss X complained the Council failed to provide alternative education for her child, Y after they were permanently excluded from school. We found the Council at fault for a delay in making alternative provision for Y resulting in a loss of educational provision and distress. The Council agreed to apologise and make a symbolic payment to Miss X to remedy the injustice caused. It also agreed to carry out service improvements to prevent reoccurrence of the fault.
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Suffolk County Council (25 008 840)
Statement Upheld Special educational needs 07-May-2026
Summary: The Council failed to ensure Ms X’s son received full-time education between September 2024 and March 2025 and delayed responding to her complaint. That meant Ms X’s son missed out on education and Ms X experienced distress. An apology, payment to Ms X and guidance for officers is satisfactory remedy.
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Staffordshire County Council (25 009 272)
Statement Upheld Assessment and care plan 07-May-2026
Summary: There was fault by the Council because it failed to consider Mrs X’s request for more expensive respite provision for fewer hours. This was not in the spirit of paragraph 4.46 of Care and Support Statutory Guidance and was fault causing avoidable distress and a loss of opportunity for Mrs X to have a break from her caring role. The Council will apologise and roll over any unused respite direct payment funding from 2025 into the current year.
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Isle of Wight Council (25 010 337)
Statement Upheld Special educational needs 07-May-2026
Summary: The Council delayed ensuring all of the provision in Miss X’s child, Y’s, Education, Health and Care (EHC) Plan was in place following a tribunal order. This meant Y did not receive all their provision between June and July 2025. The Council agreed to apologise to Miss X and Y and make a payment to remedy the injustice that caused.
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City of York Council (25 011 427)
Statement Closed after initial enquiries Council house sales and leaseholders 07-May-2026
Summary: We will not investigate this complaint about a neighbour encroaching on a property Miss X intends to buy from the Council. It was reasonable to expect Miss X to appeal to the District Valuer to have the property valued, any remaining injustice is not significant enough to warrant investigation, and we cannot achieve the outcomes Miss X seeks.
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London Borough of Brent (25 011 724)
Statement Upheld Homelessness 07-May-2026
Summary: Miss X complained about the suitability of her temporary accommodation. We found fault by the Council which caused Miss X avoidable distress and meant she lived in unsuitable accommodation for longer than necessary. The Council had offered a suitable payment to remedy Miss X’s injustice but had applied this to her rent arrears which was not in accordance with our guidance. The Council agreed to make this payment directly to Miss X.
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London Borough of Hammersmith & Fulham (25 011 945)
Statement Closed after initial enquiries Allocations 07-May-2026
Summary: We will not investigate Ms X’s complaint as there is insufficient evidence of fault to warrant our involvement. Her housing application has been reassessed and awarded with Band 1 priority since the date she submitted her application. We cannot comment on the fraud investigation as this is ongoing.
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Mole Valley District Council (25 012 178)
Statement Upheld Council tax 07-May-2026
Summary: Mr X complained the Council delayed informing him of an increase council tax charge for the 2024/25 tax year. Mr X said his property was uninhabitable and if the Council told him within a reasonable timescale, he would have completed works sooner. There was fault in the way the Council delayed telling Mr X of the increased charges. This frustrated Mr X. The Council remedy was appropriate in acknowledging the impact of its fault on Mr X.
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Knowsley Metropolitan Borough Council (25 012 349)
Statement Upheld Special educational needs 07-May-2026
Summary: The complaint is about the Council’s failure to provide Mrs C’s son with suitable alternative education when he was out of school. And an ongoing failure to find suitable provision for him and problems with the Council’s responses to a Tribunal. We uphold the complaint for the part of the complaint that is within the Ombudsman’s jurisdiction. But the Council has already made an offer of a symbolic payment that is consistent with Ombudsman’s guidance on suitable remedies. Much of the complaint is outside the Ombudsman’s jurisdiction, because Mrs C has appealed.
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West Northamptonshire Council (25 016 094)
Statement Closed after initial enquiries Other 07-May-2026
Summary: We will not investigate this complaint about a symbolic financial remedy resulting from the Council’s consideration of a statutory children’s complaint. We could not add to the investigation the Council has already carried out and further investigation would not lead to a different outcome, so we cannot achieve the outcome that Mr X wants.