Decision search
Your search has 57388 results
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Suffolk County Council (25 022 922)
Statement Closed after initial enquiries Parking and other penalties 10-May-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a dropped kerb. This is because there is not enough evidence of fault to justify investigating.
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Birmingham City Council (25 023 315)
Statement Closed after initial enquiries Parking and other penalties 10-May-2026
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.
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Buckinghamshire Council (25 023 472)
Statement Closed after initial enquiries Council tax 10-May-2026
Summary: We will not investigate Ms X’s complaint about the handling of her council tax account. A further investigation by us is unlikely to achieve anything worthwhile.
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London Borough of Sutton (26 002 333)
Statement Closed after initial enquiries Refuse and recycling 10-May-2026
Summary: We will not investigate Mrs B’s complaint about the Council expecting her to pay for a replacement bin. This is because there is not enough evidence of fault to justify an investigation. And, the claimed injustice is not serious or significant enough to justify public money being spent on an investigation.
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London Borough of Islington (25 003 148)
Statement Closed after initial enquiries Looked after children 07-May-2026
Summary: We will not investigate Mr X’s complaint about harm caused from the Council placing him in a children’s home in the 1960s. The Courts are better placed to decide if the Council should compensate Mr X.
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North Somerset Council (25 003 758)
Statement Upheld Special educational needs 07-May-2026
Summary: Ms X complained that the Council failed to deliver the education and support set out in her son Y’s Education, Health and Care plan. She said this impacted on his education and his mental wellbeing. We have found the Council was at fault. It failed to ensure that Y was receiving the provision outlined in the plan. The Council has agreed to address the injustice caused to Ms X and Y.
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Coventry City Council (25 005 064)
Statement Closed after initial enquiries Assessment and care plan 07-May-2026
Summary: We will not investigate this complaint about the Council’s decision on Mrs Y’s care charges because there is not enough evidence of fault.
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Surrey County Council (25 007 409)
Statement Upheld Alternative provision 07-May-2026
Summary: Mrs X complained the Council failed to provide her child, Y, with suitable education when they were unable to attend school from April 2024. We find the Council at fault for failing to consider its section 19 duty between September 2024 and February 2026. This caused Y and Mrs X distress, uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Essex County Council (25 007 489)
Statement Upheld Charging 07-May-2026
Summary: Mrs X complained the Council wrongly asked her daughter, Miss Y, to contribute to the costs of her care and support using her benefit money. The Council was at fault for not considering Mrs X’s claimed expenses and confirming the position to her at the earliest opportunity, and for not passing on information from its financial assessment team when Mrs X asked for a re-assessment. The Council agreed to apologise for the frustration and uncertainty this caused. However, there was no fault in the Council’s financial assessment.
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Kent County Council (25 007 607)
Statement Closed after initial enquiries Special educational needs 07-May-2026
Summary: Mr X complained the Council failed to deliver the support in his child’s Education, Health and Care Plan, delayed his child’s educational placement, and failed to engage in mediation. We cannot investigate this complaint because Mr X has asked the courts to consider the same issues and the law says we cannot investigate anything which has been raised, or could reasonably be raised, in court.