Decision search
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Leicester City Council (24 000 164)
Statement Upheld Residential care 29-Apr-2025
Summary: Mr C and Mrs C complain about the safeguarding action taken against them and the failure of the Council to safeguard Ms D from financial abuse. There is no fault in the Council’s decision to start safeguarding proceedings. However it should have communicated its decision making more clearly to Mr C and Mrs C. To remedy the complaint the Council has agreed to apologise to Mr C and Mrs C and make service improvements.
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London Borough of Lambeth (24 003 551)
Statement Upheld Charging 29-Apr-2025
Summary: Ms X complains the Council failed to deal properly with the charges for her father’s care, including failing to take account of the fact he had dementia and his family could not access his money until after he died. The Council failed to deal properly with the charges for her father’s care. This resulted in it charging his estate legal costs and interest, despite having no policies for doing so. It also put Ms X to significant time and trouble in pursing the complaint. The Council needs to apologise and refund money to her father’s estate. It also needs to improve its working practices.
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London Borough of Lambeth (24 004 939)
Statement Upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her and her child in unsuitable temporary accommodation. She stated it took too long to complete a review of the suitability of her accommodation and placed her housing register application in the wrong priority band. We found fault by the Council on both matters. This meant Miss X has lived in unsuitable accommodation for over two years. To remedy her injustice the Council agreed to apologise, pay her £3750 and make a monthly payment for every month she remains in unsuitable accommodation.
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Devon County Council (24 007 013)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Miss X complained about delays in her son, Y’s, Education, Health and Care needs assessment. She said Y has been out of school since February 2023 and she incurred significant costs securing educational provision for him. Miss X said this frustrated and distressed her and Y. There was fault in the way the Council delayed completing the needs assessment. This frustrated Miss X and frustrated her right of appeal to the Tribunal. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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North Yorkshire Council (24 007 452)
Statement Upheld Traffic management 29-Apr-2025
Summary: Mr X complained the Council has not addressed his concerns about heavy goods vehicles regularly using the road he lives on. Mr X said this is causing damage to his property. There was some fault by the Council as it had not established whether additional signage was needed to enforce the site. To remedy the injustice caused the Council agreed to consider whether the site needed additional signage and whether it needed to pass the matter to its Trading Standards team.
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East Sussex County Council (24 009 698)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs Y complains the alternative provision offered by the Council was not suitable for her son, D, after he was permanently excluded from primary school. She also complains about delays in reviewing D’s Education Health and Care Plan. We find no fault in the alternative provision initially offered by the Council. However, there was delay in reviewing D’s plan which meant the type of interim provision was not changed as quickly as it should have been. The Council will apologise and pay £200 to Mrs Y in recognition of her delayed appeal rights and £1500 to D for his educational benefit.
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Surrey County Council (24 009 999)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about how best to meet someone’s adult social care needs. This is because there is not enough evidence of fault in how the Council has reached its decisions. The Council has decided the care package based on proper reviews and professional assessments. Even though the complainant disagrees with the Council, the Ombudsman could not achieve a different outcome.
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Birmingham City Council (24 010 977)
Statement Upheld Refuse and recycling 29-Apr-2025
Summary: Miss X complained the Council has repeatedly failed to return her own and her neighbour’s bins correctly once they are empty. Miss X says her neighbour’s bin is regularly left at the end of her path so she is unable to leave her property without moving the bin. We found the repeated failure to return Miss X’s neighbour’s bins properly so they did not obstruct her access is fault. This fault has caused Miss X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Miss X.
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Lancashire County Council (24 011 066)
Statement Upheld Alternative provision 29-Apr-2025
Summary: Ms A complained the Council failed to ensure Mrs X’s child received suitable education since September 2023. Ms A also complained the Council failed to complete an Education, Health and Care Needs Assessment of for Mrs X’s child. We found fault for the Council failing to properly consider and act on its Section 19 duty for a total of 19 weeks from January 2024 to July 2024. We also found fault with the Council failing to consider when it should complete an Education, Health and Care Plan Needs Assessment. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable frustration and inconvenience its fault caused her. The Council also agreed to pay Mrs X’s child £2,300 for their missed education caused by its fault.
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Derbyshire County Council (24 011 336)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs X complained the Council did not issue draft and final Education, Health and Care Plans for her child Y within legal timescales, and withdrew special educational provision from Y. I find the Council at fault for missing the legal timescales and withdrawing educational provision which caused injustice in the form of distress and missed provision. The Council will apologise and make a symbolic payment to remedy the injustice.