Decision search
Your search has 52409 results
-
Essex County Council (24 015 156)
Statement Not upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained about the Council’s handling of her daughter, Y’s, special educational needs. She said the Council failed to complete annual reviews of Y’s Education Other Than At School package. Mrs X also complained the Council failed to put in place a suitable education package for Y. Mrs X said this impacted her mental health and Y’s, who also missed education. The Council was not at fault.
-
Statement Upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained the Council failed to provide suitable education for her child since October 2024. Mrs X also complained the Council failed to secure the full educational provision set out in her child’s Education, Health and Care Plan. We found fault with the Council delaying for eight weeks in providing Alternative Provision of education for Mrs X’s child. We also found fault with the Council delaying for eight weeks outside the statutory timescales in producing Mrs X’s child’s Education, Health and Care Plan. When the Council produced the Education, Health and Care Plan it failed to ensure the full provision was delivered for Mrs X’s child. We also found fault with the Council’s delays in handling Mrs X’s complaints. The Council agreed to apologise to Mrs X and pays her a total of £1,950 for the impact its fault had on Mrs X and her child.
-
Brighton & Hove City Council (24 017 078)
Statement Closed after initial enquiries Assessment and care plan 19-Jun-2025
Summary: We will not investigate the complaints about the Council’s care planning and associated matters as the complainant has started court proceedings about the complaints.
-
Lancashire County Council (24 017 560)
Statement Upheld Special educational needs 19-Jun-2025
Summary: The Council delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan. This caused Miss X frustration and distress and meant Y missed out on one term of special educational provision. The Council has agreed to apologise and make a payment to Miss X.
-
City of Bradford Metropolitan District Council (24 017 718)
Statement Upheld School transport 19-Jun-2025
Summary: Mrs X complained the Council refused to provide home to school transport for her child, Y, who has special educational needs, and that it failed to follow the appeal process correctly. The Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mrs X for the frustration and uncertainty caused and rehear Mrs X’s appeal.
-
Guildford Borough Council (24 020 221)
Statement Closed after initial enquiries Enforcement 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
-
Birmingham City Council (24 020 825)
Statement Upheld Housing benefit and council tax benefit 19-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing benefit entitlement. This is because Mr X has the right to appeal to a Tribunal and the Council agreed to restore Mr X’s appeal rights to enable him to appeal.
-
Broxtowe Borough Council (24 021 161)
Statement Closed after initial enquiries Cemeteries and crematoria 19-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision the memorial garden on her father’s grave needs to be removed. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Sheffield City Council (24 021 946)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We cannot investigate this complaint about the actions of the complainant’s daughter’s school. Such matters are outside the Ombudsman’s jurisdiction and the law prevents us from investigating them.
-
Northumberland County Council (24 022 283)
Statement Closed after initial enquiries Allocations 19-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.