Decision search
Your search has 53967 results
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London Borough of Ealing (25 002 996)
Statement Closed after initial enquiries Child protection 01-Oct-2025
Summary: we will not investigate Mr F’s complaint the Council has dismissed his concerns about the impact of his ex-partner’s conduct on their child because there is nothing we could add to the Council’s response and nothing worthwhile we could achieve.
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London Borough of Southwark (25 003 811)
Statement Closed after initial enquiries Homelessness 01-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application. In relation to the parts of the complaint we could consider, it is unlikely that further investigation would lead to a worthwhile outcome.
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Lancashire County Council (25 003 832)
Statement Closed after initial enquiries Child protection 01-Oct-2025
Summary: we will not investigate Ms P’s complaint about the Council’s response to her concerns about safeguarding at a local school because there is insufficient evidence of fault or injustice.
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Cheshire West & Chester Council (25 004 459)
Statement Closed after initial enquiries School transport 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for free home to school transport for his child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Essex County Council (25 004 482)
Statement Upheld Special educational needs 01-Oct-2025
Summary: We have upheld Mrs X’s complaint because the Council has delayed issuing an Education Health and Care Plan for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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Tandridge District Council (25 004 549)
Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Oct-2025
Summary: We will not investigate this complaint about comments the Council made about the charity as a landlord, as there is not enough evidence of fault to warrant an investigation.
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Maidstone Borough Council (25 005 615)
Statement Closed after initial enquiries Parking and other penalties 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council wrongly pursued him for unpaid parking fines. This is because there is no significant injustice to warrant an investigation and further investigation would not achieve anything more.
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Surrey County Council (25 005 733)
Statement Upheld Special educational needs 01-Oct-2025
Summary: We will not investigate Mrs X’s complaint about missing support under an EHC Plan. The Council have offered a suitable remedy. We will also not investigate Mrs X’s complaint about the contents of an EHC Plan. It would be reasonable for Mrs X to appeal to the tribunal.
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Luton Borough Council (25 005 761)
Statement Closed after initial enquiries Trees 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not removing trees on land between his property and the highway, and not repairing his driveway crossover. The complaint on the Council’s initial 2019 agreement to remove the trees is late and there are no good reasons to investigate it now. There is not enough evidence of fault in the Council’s decision-making process when deciding not to now fell the trees to warrant investigation. An investigation of the driveway surfacing matter would not achieve a different outcome. It would not be unreasonable for Mr X to make a liability claim for any property damage from the trees to the Council’s insurer, then to court if required.
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Dartford Borough Council (25 005 845)
Statement Closed after initial enquiries Refuse and recycling 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of its garden waste and general refuse collection services. There is insufficient evidence of fault, and we cannot achieve the outcome the complainant is seeking.