Decision search
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Lincolnshire County Council (24 007 388)
Statement Not upheld Child protection 12-Mar-2025
Summary: Mr X complained the Council failed to consider his concerns that his child (Y) is a victim of Fabricated or Induced Illness (FII) by Proxy and prevented them from being assessed for it despite providing supporting evidence. He says his child is at risk of harm which has caused him distress, frustration and uncertainty. The Council consulted medical professionals and considered Mr X’s concerns in line with the relevant policies without fault.
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Gloucestershire County Council (24 007 998)
Statement Upheld Safeguarding 12-Mar-2025
Summary: Mr W, on behalf of the family, complained the Council failed to assess Mr X’s capacity or consult his parents before deciding to extend his respite stay. Mr W also complained about delays and lack of action in response to safeguarding concerns. We find the Council at fault for delay informing the family of the safeguarding outcome, which caused uncertainty. The Council has agreed to issue an apology.
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Durham County Council (24 008 210)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child D, a young adult with disabilities, received suitable education and support for their special educational needs. There was fault by the Council which caused D to miss special educational needs support. It also caused distress to D and Mrs X. The Council agreed to apologise and pay a financial remedy. It will also review why it delayed in completing an Education, Health, and Care needs assessment in D’s case and produce an action plan to prevent recurrence of the same fault.
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City of Wolverhampton Council (24 009 496)
Statement Closed after initial enquiries Licensing 12-Mar-2025
Summary: We cannot investigate this complaint about the Council's refusal to grant Mr X a private hire driver licence. Mr X appealed this decision to the court and this matter is therefore no longer within our legal remit.
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London Borough of Ealing (24 010 131)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered two planning applications. We have not seen enough evidence of fault in the way the Council made the decisions to approve the applications. Also, we cannot require the Council to revoke the planning permissions or discipline a planning officer.
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London Borough of Enfield (24 010 794)
Statement Upheld Allocations 12-Mar-2025
Summary: Miss X complained how the Council handled her application to join the housing register. She also complained the Council’s housing allocations scheme is discriminatory. We find the Council was at fault for failing to address all of Miss X’s points in her review request. This caused her frustration. The Council has agreed to our recommendation to apologise to Miss X for the frustration caused.
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London Borough of Merton (24 010 941)
Statement Upheld Enforcement 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and associated planning application. There is insufficient evidence that fault by the Council has affected its planning decisions, and its apologies for failures in its communications with the complainant is a satisfactory response to that part of the complaint.
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Cambridgeshire County Council (24 011 477)
Statement Upheld Assessment and care plan 12-Mar-2025
Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.
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Golden Park Nursing Home (24 011 477a)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.
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Hyndburn Borough Council (24 011 562)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.