Decision search
Your search has 53231 results
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Brighton & Hove City Council (25 007 864)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We cannot investigate this complaint about information included in a report that the Council provided during court proceedings. The law prevents us from investigating complaints about what happened in court.
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Herefordshire Council (25 007 894)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s liability for damage at a property, because Mrs X has an alternative legal remedy. Claims such as these are best resolved by the courts and in any case, we cannot decide on liability, therefore it would be reasonable to expect Mrs X to use this alternative remedy.
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Gloucestershire County Council (25 007 969)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We cannot investigate Miss X’s complaint that the Council provided inaccurate information during court proceedings. The law prevents us from investigating what happened in court.
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Coventry City Council (25 008 196)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate this complaint about some Penalty Charge Notices because the complainant could have appealed to the tribunal.
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Birmingham City Council (25 001 869)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2025
Summary: We will not investigate this complaint about missed bin collections before and during industrial strike action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and the missed collection before the strike action does not cause a significant enough injustice.
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Southampton City Council (25 002 292)
Statement Closed after initial enquiries Planning applications 19-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Kingston Upon Hull City Council (23 011 537)
Statement Upheld Disabled facilities grants 19-Aug-2025
Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.
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London Borough of Haringey (24 014 203)
Report Upheld Safeguarding 19-Aug-2025
Summary: Ms X complained the Council did not act when she raised concerns about Mr Y’s welfare. She also complained about the Council’s handling of her complaint. Ms X said the Council’s actions caused distress to Mr Y, his family and Ms X. The Council was at fault. It has not evidenced it considered if it needed to act to safeguard Mr Y. This left Mr Y at risk of harm and caused Ms X, Mr Y and his family uncertainty. The Council’s complaint handling was poor and this caused frustration to Ms X.
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South Kesteven District Council (24 010 719)
Report Upheld Homelessness 18-Aug-2025
Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.
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North Northamptonshire Council (24 014 467)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of anti-social behaviour and noise complaints. It is too late for us to investigate some of the period complained of. There is not enough evidence of fault in the Council’s handling to justify us investigating the remaining period. We also cannot achieve the outcome the complainants want.