Decision search
Your search has 55414 results
-
London Borough of Waltham Forest (25 016 735)
Statement Closed after initial enquiries Other 05-Feb-2026
Summary: We will not investigate this complaint about a Fixed Penalty Notice issued for dropping litter. This is because there is no worthwhile outcome achievable.
-
London Borough of Barnet (25 017 223)
Statement Closed after initial enquiries Highway repair and maintenance 05-Feb-2026
Summary: We will not investigate Mrs B’s complaint about the Council’s handling of her personal injury compensation claim. This is because an investigation would not be a good use of our limited resources or achieve a meaningful outcome for Mrs B.
-
Oxfordshire County Council (25 017 455)
Statement Not upheld Assessment and care plan 05-Feb-2026
Summary: The Council was not at fault for the delay in providing the support detailed in Ms X’s Care Act assessment. The Council has made efforts to provide the support and suggested several ways to move forward. It has also offered to carry out a reassessment and has explained to Ms X what information it needs to deliver the support detailed in the assessment.
-
London Borough of Havering (25 017 533)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s representations against a penalty charge notice. This is because the Council has taken suitable steps to remedy the impact of its error on Mr X by reinstating his right of appeal, and this provides a suitable remedy for the complaint.
-
West Sussex County Council (25 018 639)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2026
Summary: We will not investigate this complaint about a dropped kerb vehicle crossover application because there is not enough evidence of fault to justify investigation.
-
North Lincolnshire Council (25 021 395)
Statement Closed after initial enquiries Other 05-Feb-2026
Summary: We will not investigate this complaint about how the Council dealt with requests for information. This is because the Information Commissioner is better placed to consider and decide the matter.
-
Durham County Council (25 021 837)
Statement Closed after initial enquiries Councillor conduct and standards 05-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault by it. The Information Commissioner’s Office is best placed to deal with Mr X’s complaint about data protection issues.
-
London Borough of Lewisham (25 025 307)
Statement Upheld Other 05-Feb-2026
Summary: We have upheld Ms X’s complaint about delay in the children’s statutory complaint’s procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Rochdale Metropolitan Borough Council (25 025 885)
Statement Closed after initial enquiries Highway repair and maintenance 05-Feb-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim at court.
-
Durham County Council (24 010 112)
Statement Upheld Enforcement 05-Feb-2026
Summary: Mr X complained the Council failed to decide what planning enforcement action it would take after he reported a breach of planning control, and failed to keep him updated despite saying it would. We find the Council at fault for the time it took to decide what enforcement action it would take and for failing to keep Mr X updated. This caused Mr X distress, uncertainty and frustration. The Council has agreed to make a decision by a set date, keep Mr X updated in line with its policy, apologise and make a symbolic payment to remedy the injustice.