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Essex County Council (25 007 120)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council failed to put in place education and special educational needs provision for Mrs X’s son when tuition broke down, failed to issue a final education, health and care plan following a review and failed to identify a suitable post 16 placement. That meant Mrs X’s son missed out on provision and Mrs X had her right of appeal denied and suffered distress. An apology, payment to Mrs X and a process to manage children out of education is a satisfactory remedy.
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London Borough of Ealing (25 007 774)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council failed to ensure Mrs X’s child, Y received therapy provision in line with their Education, Health and Care (EHC) Plan between May 2024 and February 2026. It also delayed issuing an amended EHC Plan following an annual review in June 2025. The Council agreed to apologise and make payments to recognise the impact on Y’s education and the distress and uncertainty caused. The Council will also produce an action plan to explain how it intends to deliver Y’s therapy provision and continue making payments to Mrs X until it is in place.
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Hertfordshire County Council (25 008 821)
Statement Not upheld School admissions 18-Mar-2026
Summary: Mr X complained about the way the independent school admissions appeal panel considered his daughter-in-law’s (Ms Y’s) appeal against the refusal of a place for her son at her preferred school. We do not find fault in the way the panel considered the case and therefore we are closing the complaint.
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Liverpool City Council (25 009 061)
Statement Closed after initial enquiries Special educational needs 18-Mar-2026
Summary: Ms X complained the Council failed to address concerns her son Y’s special educational needs were not met in the mainstream school named in his Education, Health and Care Plan, agree to reassess his plan, provide education when he stopped being able to attend school, and respond to her complaints on time. We have decided to stop the investigation because the law says we cannot investigate parts of the complaint that were, or could reasonably have been, appealed to the Tribunal. It is also because we have decided other parts of her complaint happened too long ago, or there is not enough evidence of fault, or further investigation would not lead to a different outcome.
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Nottingham City Council (25 009 236)
Statement Upheld Cemeteries and crematoria 18-Mar-2026
Summary: Mr X complained about the Council’s actions before and on the day of his father’s funeral, which resulted in the burial plot being changed on the morning of the service. We find the Council at fault because it departed from its own policy and failed to maintain accurate records about the condition of graves. This caused Mr X and his family avoidable distress. The Council has apologised and agreed to review procedures and retrain staff, which we consider a suitable remedy, so make no further recommendations.
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Statement Upheld Other 18-Mar-2026
Summary: Mrs X complained the Council has withdrawn means tested adoption allowance, failed to assess and plan support, and its complaint response was poor. We have not investigated the substantive issues and have not made findings on those matters. But the Council was at fault. It failed to consider Mrs X’s complaint through the children’s statutory complaint procedure. Because of the fault, Mrs X suffered distress and frustration. The Council will apologise to Mrs X and consider her complaint through the children’s statutory complaint procedure, beginning at stage two of the process. It will also issue a staff briefing.
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Charnwood Borough Council (25 009 834)
Statement Closed after initial enquiries Enforcement 18-Mar-2026
Summary: We will not investigate this complaint about the Council deciding it is not expedient to pursue enforcement action against a breach of planning control at a property next to the complainant. There is insufficient evidence of fault in the way the Council has considered the matter.
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London Borough of Merton (24 017 193)
Statement Upheld Assessment and care plan 18-Mar-2026
Summary: Mrs X complained the Council failed to provide timely care for Mr Y when his needs increased. She said the Council delayed assessing Mr Y and delayed increasing his care package. The Council was at fault for delays putting Mr Y’s second care call in place. It agreed to waive some of Mr Y’s arrears and pay a symbolic financial remedy in recognition of the distress and financial impact its fault had.
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Newcastle upon Tyne City Council (24 018 182)
Statement Upheld School transport 18-Mar-2026
Summary: Miss X complained the Council acted unfairly when it decided not to award free school transport to her child. We found the Council was at fault for how it handled the school transport appeal process. The Council will review its internal policy and procedure.
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Middlesbrough Borough Council (24 022 195)
Statement Closed after initial enquiries Child protection 18-Mar-2026
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s child protection involvement with Miss X and her family. This is because an investigation would be unlikely to find fault with the parts of the complaint within our jurisdiction. The remaining aspects of the complaint are outside of our jurisdiction as they relate to ongoing court proceedings.