Decision search
Your search has 56371 results
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North Northamptonshire Council (25 014 454)
Statement Closed after initial enquiries Special educational needs 18-Mar-2026
Summary: We cannot investigate most of Mr X’s complaint about the named school in his child’s Education, Health and Care Plan or the Council’s consultations with special schools because Mr X appealed to a tribunal, and the law says we cannot investigate. We cannot investigate how the Council engaged in the tribunal process because the law says we cannot. We will not investigate the Council’s complaints handling because it is not a good use of public money to investigate complaint handling in isolation.
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West Sussex County Council (25 014 573)
Statement Upheld Special educational needs 18-Mar-2026
Summary: We have upheld Mrs X’s complaint about delay providing Speech and Language Therapy for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Warwickshire County Council (25 014 653)
Statement Closed after initial enquiries School transport 18-Mar-2026
Summary: We will not investigate Ms M’s complaints about her son’s school transport arrangements or the Council’s response to her concerns about the taxi driver. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms M’s complaint about events which led to her owing a significant sum of money to the Council because the Council has not had an opportunity to respond.
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Sefton Metropolitan Borough Council (25 014 820)
Statement Closed after initial enquiries Child protection 18-Mar-2026
Summary: We will not investigate this complaint about the Council’s child protection enquiries. This is because the complaint relates to legal proceedings on a closely related matter.
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Lincolnshire County Council (25 014 906)
Statement Closed after initial enquiries Alternative provision 18-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a child’s special educational needs and its failure to provide alternative educational provision. This is because there is not enough evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (25 015 226)
Statement Closed after initial enquiries Child protection 18-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to consider Ms X’s concerns about her child’s health. There is no worthwhile outcome achievable by our involvement.
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Cambridgeshire County Council (25 015 526)
Statement Closed after initial enquiries School transport 18-Mar-2026
Summary: We will not investigate this complaint about home to school transport arrangements. There is not enough evidence of fault in the Council’s decision to consider Mrs Y’s complaint under its corporate complaints procedure rather than the children’s statutory complaints procedure. Additionally, we could not add to the investigation the Council has already carried out, and further investigation would not lead to a different outcome.
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East Suffolk Council (25 015 571)
Statement Closed after initial enquiries Private housing 18-Mar-2026
Summary: We will not investigate this complaint about the Council taking action to issue a civil penalty for renting property which does not meet the government’s Minimum Energy Efficiency Standards. It was reasonable for Mr X to appeal against any penalty to the First-Tier Property Tribunal.
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Surrey County Council (25 015 853)
Statement Closed after initial enquiries Special educational needs 18-Mar-2026
Summary: We cannot investigate this complaint about the Council’s conduct regarding an Education, Health and Care Plan. Mr X’s complaint cannot be separated from a First-Tier tribunal appeal.
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London Borough of Haringey (25 015 963)
Statement Closed after initial enquiries Looked after children 18-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to reissue a cheque for her naturalisation. The complaint is late with no good reason to investigate it now.