Decision search
Your search has 54735 results
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Chorley Borough Council (24 019 751)
Statement Closed after initial enquiries Disabled facilities grants 25-Nov-2025
Summary: We will not investigate this complaint the Council will not complete adaptations to a property. Further investigation would not lead to a different outcome.
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Statement Upheld Special educational needs 25-Nov-2025
Summary: Ms X complained about the Council’s handling of a child in need assessment and decision. We found fault by the Council for its failure to consider her complaint through the children’s statutory complaints process. It agreed to start this process without delay, apologise to Ms X, and make a symbolic payment to acknowledge the delay and trouble this caused her.
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Mid Suffolk District Council (24 020 433)
Statement Closed after initial enquiries Planning applications 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. This is because part of the complaint is late. There is not enough evidence of fault in the Council’s enforcement of planning conditions to justify our involvement.
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Surrey County Council (24 021 087)
Statement Upheld Mental health services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.
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South West London & St. Georges Mental Health NHS Trust (24 021 087a)
Statement Upheld Hospital acute services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.
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NHS Surrey Heartlands ICB (24 021 087b)
Statement Upheld Mental health services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.
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Lancashire County Council (24 021 516)
Statement Upheld Special educational needs 25-Nov-2025
Summary: There was fault by the Council. It took too long to issue the Education Health and Care Plan for Ms X’s son, exceeding the legal time frame by 35 weeks. This caused Ms X distress and uncertainty. The Council has agreed to apologise to Ms X and make a symbolic payment in recognition of the impact of its failings on Ms X.
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Nottinghamshire County Council (25 000 184)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council failed to carry out a new mental capacity assessment when it changed its view on Mr Y’s capacity to decide on his care needs. This delayed Mr Y’s planned move to residential care causing Mr Y’s daughter, Miss X, distress and uncertainty. The Council has agreed to apologise and review its processes.
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Leicester City Council (25 001 104)
Statement Not upheld Council house sales and leaseholders 25-Nov-2025
Summary: Miss X complained the Council has wrongly refused to waive the requirement to pay back the Right to Buy discount. We found there is no evidence of fault in the way the Council considered Mr Y’s request to exercise discretion not to recover all or part of the Right to Buy discount for his home.
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Statement Upheld Special educational needs 25-Nov-2025
Summary: The Council has failed to complete an Education Health and Care (EHC) needs assessment and tell Mr X whether it will proceed to an EHC Plan for his daughter. The Council’s decision is ten months overdue. This has caused Mr X distress and left him uncertain that his daughter is getting the help she needs at school. The Council should complete the assessment and make its decisions without further delay. It should also make a symbolic payment to Mr X in recognition of the impact on him and his daughter.