Decision search
Your search has 53967 results
-
Nottinghamshire County Council (25 004 699)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault in how the Council investigated safeguarding concerns and meets care and support needs. The Ombudsman cannot question or criticise the Council’s decisions where there is no fault in how they were made. If the complainant disagrees with what is in the best interests of the person receiving care they can ask the Court of Protection to decide.
-
Kent County Council (25 004 768)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about Council delays in completing her child’s Education, Health and Care Needs Assessment. The Council upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a financial remedy. Further investigation by us would not be proportionate.
-
Surrey County Council (25 004 887)
Statement Closed after initial enquiries School transport 30-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to provide post-16 transport to college. This is because the Council has now agreed to provide transport. This is the outcome Mrs X wanted. An investigation would not achieve anything more.
-
Surrey County Council (25 004 957)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.
-
Surrey Heath Borough Council (25 005 269)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about a housing application. There is not enough evidence of fault.
-
Kirklees Metropolitan Borough Council (25 005 301)
Statement Closed after initial enquiries Special educational needs 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about a review process for an Education Health and Care Plan. The main injustice from a review is the amendments made to the Education Health and Care Plan and it is reasonable to expect Ms X to have appealed to the Tribunal.
-
London Borough of Lambeth (25 005 347)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate this complaint about the suitability of accommodation offered under the Council’s homelessness duty. It was reasonable for Miss X to use the review/appeal procedure offered by the legislation to challenge the Council’s decision. We cannot investigate complaints about repairs from tenants of social housing landlords.
-
Central Bedfordshire Council (25 005 402)
Statement Closed after initial enquiries Special educational needs 30-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because it was reasonable for Mrs X to appeal to the First Tier Tribunal (Special Educational Needs and Disability).
-
London Borough of Haringey (25 005 409)
Statement Upheld Parking and other penalties 30-Sep-2025
Summary: We will not investigate this complaint about the Council introducing double yellow lines near the complainant’s home. There is insufficient evidence of fault in the way the Council originally decided to implement the lines, and it has taken satisfactory to address the issues raised in the subsequent complaint.
-
London Borough of Croydon (25 005 440)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction decisions. This is because Ms X has appealed. Parts of the complaint are late, and there is not enough evidence of fault regarding other complaints.