Decision search
Your search has 54735 results
-
Telford & Wrekin Council (25 009 345)
Statement Closed after initial enquiries Other 25-Nov-2025
Summary: We will not investigate Mr X’s concerns about the Council’s handling of his complaint about a penalty charge notice issued due to his child’s attendance at school. There is not enough evidence of fault and it is unlikely we could add anything to the Council’s response. Our intervention would be unlikely to lead to a different outcome, and we will not look at complaint handling as a standalone issue.
-
Milton Keynes Council (25 009 694)
Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2025
Summary: We will not investigate Miss X’s complaint about a delay in replacing gully covers or her complaint that her car was damaged. This is because there is not enough evidence of fault in the Council’s actions and it is reasonable for Miss X to take a claim for damages to court.
-
London Borough of Lewisham (25 009 829)
Statement Closed after initial enquiries Safeguarding 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to not start or consider an investigation in line with its adult safeguarding procedures. There is not enough evidence of fault to justify investigating.
-
Liverpool City Council (25 011 566)
Statement Closed after initial enquiries Special educational needs 25-Nov-2025
Summary: We cannot investigate part of Miss X’s complaint about the review of her child’s Education Health and Care Plan because she appealed to a tribunal. We cannot investigate the Council’s compliance with a tribunal direction because it is for the tribunal to manage under its own powers. We will not investigate the remainder because the tests in our assessment code were not met.
-
Southend-on-Sea City Council (25 008 223)
Statement Closed after initial enquiries Homelessness 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Miss X to ask for reviews of the decisions on intentionality and suitability of the temporary accommodation provided. She will have a further right of appeal on any undecided reviews which are negative.
-
South Tyneside Metropolitan Borough Council (25 008 396)
Statement Closed after initial enquiries Child protection 25-Nov-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the welfare of his children. The complaint is mostly about matters we already considered and decided in 2023. We could not achieve a meaningful outcome in relation to the matter Mr X says is new and separable.
-
London Borough of Richmond upon Thames (25 008 638)
Statement Upheld Private housing 25-Nov-2025
Summary: We have upheld Mr X’s complaint about the Council’s failure to proactively address his reports of disrepair in his private rented property between September 2024 and March 2025. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
-
London Borough of Lewisham (25 008 738)
Statement Closed after initial enquiries Private housing 25-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council has mismanaged his property. Part of his complaint is late without good reason to investigate it now. We cannot achieve a worthwhile outcome by investigating the other part of his complaint.
-
Barnsley Metropolitan Borough Council (25 008 067)
Statement Closed after initial enquiries Fostering 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about a children safeguarding investigation as we are unlikely to achieve more than the Council’s complaint response. It is reasonable for Mr X to have sought a review from the Independent Review Mechanism for a fostering panel's decision.
-
West Sussex County Council (25 007 824)
Statement Upheld Other 25-Nov-2025
Summary: Mr X complained the Council has not completed the stage 2 investigation within the time period allowed in the statutory complaint’s procedure. Mr X said this distressed him. There was fault in the way the Council delayed completing the stage two investigation. This distressed Mr X. The Council agreed to apologise, make a financial payment and complete the statutory complaint procedure.