Decision search
Your search has 53967 results
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Manchester City Council (25 005 456)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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Coventry City Council (25 005 565)
Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s suggestion about one of its refuse collection online forms. This is because there is not enough evidence of fault by the Council and the injustice Miss X claims is not significant enough to justify our involvement. We also cannot achieve the outcome Miss X seeks.
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London Borough of Enfield (25 005 581)
Statement Closed after initial enquiries Homelessness 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. This is because Miss X has a right of review of the Council’s decision, it would be reasonable for her to use it.
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Sandwell Metropolitan Borough Council (25 005 621)
Statement Closed after initial enquiries Child protection 30-Sep-2025
Summary: We cannot investigate Mr X’s complaint about information that the Council provided during care proceedings. This is because the law prevents us from investigating complaints about what happened in court.
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Merseyside Passenger Transport Authority & Exec (25 005 834)
Statement Closed after initial enquiries Public transport 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Authority telling him he is not entitled to a concessionary travel pass. This is because there is not enough evidence of fault.
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Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about refuse collections. This is because further investigation would not lead to a different outcome.
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Bristol City Council (25 006 417)
Statement Upheld Council tax 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s delay in awarding a council tax reduction. This is because the Council has taken satisfactory action.
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Kirklees Metropolitan Borough Council (25 012 818)
Statement Closed after initial enquiries Trees 29-Sep-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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Birmingham City Council (25 013 103)
Statement Closed after initial enquiries Council tax 29-Sep-2025
Summary: We will not investigate this complaint about a Council tax discount as there is a right of appeal to a Valuation Tribunal. Further, there is insufficient evidence of fault by the Council.
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Aethel Care Homes Ltd (24 014 381)
Statement Not upheld Charging 29-Sep-2025
Summary: Mrs Z, on behalf of her grandmother’s estate, complained a care provider failed to refund care charges and deposit after she died. The care home has closed and a winding up petition has been issued against the care provider. Administrators are now dealing with all outstanding liabilities and so we will discontinue our investigation as no worthwhile outcome can be achieved.