Decision search
Your search has 53231 results
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Birmingham City Council (25 003 068)
Statement Closed after initial enquiries School transport 17-Aug-2025
Summary: We will not investigate this complaint about charges for post-16 school transport. This is because there is not enough evidence of fault by the Council.
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Cambridgeshire County Council (25 003 109)
Statement Upheld Special educational needs 17-Aug-2025
Summary: We have upheld Mr X’s complaint because the Council failed to seek his views on his daughter’s original Education Health and Care Plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X. We will not investigate Mr X’s complaint about the contents of the current plan because the case has been appealed to a tribunal.
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Essex County Council (25 003 115)
Statement Upheld Special educational needs 17-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Solihull Metropolitan Borough Council (25 003 370)
Statement Closed after initial enquiries Private housing 17-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council threatening him with legal action after serving him with notices issued to him as a private landlord. It was reasonable to expect Mr X to use his legal rights to appeal to the First Tier (Property Chamber) Tribunal against the notices.
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Manchester City Council (25 003 694)
Statement Closed after initial enquiries Transport 17-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s blue badge application. This is because there is insufficient evidence of fault in the Council’s decision.
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Suffolk County Council (25 003 826)
Statement Closed after initial enquiries Direct payments 17-Aug-2025
Summary: We will not investigate this complaint concerning a direct payments contingency fund. This is because the complainant has confirmed the Council has resolved her complaint by adding to her care provision so we could not add anything more.
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Bury Metropolitan Borough Council (25 004 242)
Statement Closed after initial enquiries Planning applications 17-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a prior approval application as have not seen enough evidence of fault in the Council’s actions. Also, we do not consider the complainant has suffered significant injustice because of the way the Council considered the application and we cannot achieve the outcome the complainant is seeking.
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Lewes District Council (25 004 309)
Statement Closed after initial enquiries Other 17-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to a petition according to its published timeframe. The Council has apologised for the oversight and we do not consider further investigation will lead to a different outcome.
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London Borough of Brent (25 004 324)
Statement Closed after initial enquiries Private housing 17-Aug-2025
Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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London Borough of Havering (25 004 779)
Statement Closed after initial enquiries Parking and other penalties 17-Aug-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because there is insufficient evidence of fault by the Council.