Decision search
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Dover District Council (25 001 844)
Statement Closed after initial enquiries Council tax 24-Jun-2025
Summary: We will not investigate this complaint about council tax liability for a period after the complainant left a property. This is because it is a matter for the Valuation Tribunal.
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London Borough of Barking & Dagenham (25 001 856)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to decline an Education, Health and Care Needs Assessment and the delay in providing a decision. This is because it would be reasonable for her to use her right of appeal to a tribunal and there is not sufficient injustice in a short delay to warrant an investigation.
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Essex County Council (25 001 871)
Statement Upheld Special educational needs 24-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 001 883)
Statement Upheld Special educational needs 24-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Norwich City Council (25 001 962)
Statement Closed after initial enquiries Council tax support 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate his council tax reduction to February 2024. We will also not investigate Mr X’s complaint about the Council issuing a court summons when he had not received the council tax bills. There is not enough evidence of fault by the Council for us to investigate these matters.
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Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Miss X’s complaint that the Council shared her personal information without her consent. This is because the Information Commissioner is better placed to consider the matter.
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London Borough of Hammersmith & Fulham (25 002 607)
Statement Closed after initial enquiries Parking and other penalties 24-Jun-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice and the Council’s approach to enforcement. This is because the complainant can appeal to the tribunal about any fine he disagrees with.
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Royal Borough of Greenwich (25 002 670)
Statement Closed after initial enquiries Parking and other penalties 24-Jun-2025
Summary: We will not investigate this complaint about parking penalty charge notices as Mr X could have appealed to London Tribunals.
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Basildon Borough Council (25 002 710)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly issued him a Fixed Penalty Notice for littering. This is because Mr X could have raised a defence against the issuing of the FPN in court if he considered it was incorrectly issued. We will not investigate Mr X’s complaint about the Council not providing video footage of the alleged offence. This is because it is a data matter best considered and decided by the Information Commissioner’s Office.
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Herefordshire Council (25 002 965)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate this complaint about an incident at the waste and recycling centre. This is because the Council has provided a satisfactory response which we could not add to, and because we cannot achieve the outcome the complainant wants.