Decision search
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Knowsley Metropolitan Borough Council (26 002 223)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged when Council workers were maintaining the highway. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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London Borough of Havering (26 002 272)
Statement Closed after initial enquiries Other 07-May-2026
Summary: We will not investigate Mrs B’s complaint about the Council’s delay responding to her subject access request. This is because the Information Commissioner is in the best position to consider this complaint.
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London Borough of Hammersmith & Fulham (24 020 108)
Statement Closed after initial enquiries Child protection 06-May-2026
Summary: We will not investigate this complaint about the Council’s children services involvement with Mr X because there is not enough evidence of fault to justify investigating.
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Sefton Metropolitan Borough Council (24 022 664)
Statement Upheld Antisocial behaviour 06-May-2026
Summary: Miss Y complained about the Council’s response to her reports of a neighbour’s excessive noise and anti-social behaviour. We have found fault, causing injustice, in the Council’s failure to: properly review and consider appropriate action in response to the reports of the neighbour’s ongoing noise and anti-social behaviour; communicate with Miss Y about her case and with its complaint handling failures. The Council has agreed to remedy the injustice by: apologising; making a payment to reflect the distress caused; holding an anti-social behaviour case review and providing an action plan for its investigation; and service improvements.
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Central Bedfordshire Council (25 006 101)
Statement Upheld Special educational needs 06-May-2026
Summary: We have found the Council at fault for failing to ensure Y’s school delivered the provision in her Education, Health and Care Plan. This affected Y’s access to education at school and caused both Y and Mrs X avoidable distress. The Council has agreed to apologise and pay both Mrs X and Y a symbolic payment to recognise their injustice. The Council has also agreed to review and monitor its Special Educational Need Action Plan.
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Cambridgeshire County Council (25 006 283)
Statement Upheld Special educational needs 06-May-2026
Summary: The Council was at fault. It failed to complete Mrs X’s child, Y’s Education, Health and Care (EHC) needs assessment within statutory timeframes which caused Mrs X uncertainty and delayed her appeal rights to the Tribunal. The Council also failed to consider whether it owed Y a Section 19 duty to put alternative provision in place and to maintain oversight of its delegated responsibilities when Y’s school put them on a reduced timetable in April and June 2025 causing further uncertainty to Mrs X and Y. The Council agreed to apologise and make a payment to Mrs X and Y to remedy the injustice caused.
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Brighton & Hove City Council (25 006 782)
Statement Upheld Special educational needs 06-May-2026
Summary: There was fault by the Council. It did not put in place most of the provision in Section F of an Education, Health and Care Plan for half a term. And it did not put in place the Teaching Assistant hours for a further month. The Council has agreed to apologise and make a symbolic payment. This remedies the injustice of stress and lack of educational provision to Ms X and her child.
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Kent County Council (25 008 092)
Statement Upheld Assessment and care plan 06-May-2026
Summary: There was fault by the Council as it delayed completing social care assessments, care and support plans and in determining the dates Mrs X’s parents’ savings fell to the threshold for council funding for social care and support. This caused avoidable distress and confusion. The Council has made retrospective payments which is a partial remedy. It will also take the following action: issue a written apology, make a symbolic payment to Mrs X, review her parents’ financial assessments and review case allocation, assessment and care planning procedures.
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Norfolk County Council (25 008 691)
Statement Upheld Special educational needs 06-May-2026
Summary: Mr X complained about the Council’s handling of his child’s Education, Health and Care Plan, including a delayed Annual Review. We found avoidable delay by the Council in completing the Annual Review, which caused Mr X avoidable distress. The Council had apologised to Mr X but to suitably address the injustice to Mr X, the Council also agreed to increase its offer of a symbolic payment.
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Lincolnshire County Council (25 008 983)
Statement Upheld Special educational needs 06-May-2026
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care Plan and failures in reviewing it. We found the Council at fault for delays, poor communication and not maintaining appropriate oversight of her child’s home education. This caused significant frustration, distress and uncertainty. The Council agreed to apologise, make a symbolic payment to recognise the injustice caused, and take action to prevent future recurrence of fault.