Decision search
Your search has 56371 results
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London Borough of Southwark (25 016 594)
Statement Closed after initial enquiries Council tax 18-Mar-2026
Summary: We will not investigate this complaint about council tax recovery enforcement action. The complaint is late and there is no good reason to investigate it now.
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London Borough of Sutton (25 016 701)
Statement Closed after initial enquiries Parking and other penalties 18-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a dropped kerb to the front of her property. This is because there is no sign of fault by the Council.
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Suffolk County Council (25 016 782)
Statement Upheld Special educational needs 18-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s delay in reviewing her child’s education, health and care plan. The Council has accepted fault and provided a proportionate remedy for the injustice caused. Further investigation by us is unlikely to achieve anything more. It would have been reasonable for Miss X to appeal to the Tribunal if she still disagreed with the final education, health and care plan.
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Bury Metropolitan Borough Council (25 017 033)
Statement Closed after initial enquiries Trees 18-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to remove a tree from the garden of the property it owns and where she lives, and how it dealt with her complaint. There is not enough evidence of Council fault to warrant us investigating. We also cannot achieve the core outcome she seeks. We do not investigate councils’ complaint handling where we are not investigating the key issue giving rise to the complaint.
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Brighton & Hove City Council (25 017 094)
Statement Closed after initial enquiries Leisure and culture 18-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to extend the period she is excluded from using its libraries. There is not enough evidence of fault in the way the Council made its decision.
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Staffordshire County Council (25 017 355)
Statement Closed after initial enquiries School transport 18-Mar-2026
Summary: We will not investigate Ms M’s complaint about school transport for her daughter because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome she wants.
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Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2026
Summary: We will not investigate Mr X’s complaint about disrepair to a footpath and related drainage concerns. This is because Mr X has an alternative legal remedy available, which could resolve his concerns, and it would be reasonable to expect him to use it.
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Bournemouth, Christchurch and Poole Council (25 017 569)
Statement Closed after initial enquiries Council tax 18-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because the injustice is not significant enough to warrant our involvement. The Council’s apology is a suitable response, and there is not enough evidence of fault in its advice that he could appeal.
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Staffordshire Moorlands District Council (25 017 977)
Statement Closed after initial enquiries Planning applications 18-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with a planning application. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Sandstone Care North West Limited (25 018 013)
Statement Closed after initial enquiries Residential care 18-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Care Provider losing her mother, Mrs Y’s, dentures. This is because a further investigation would not lead to a different outcome, we cannot achieve the outcome Ms X wants and there is another body better placed to consider her complaint.