Decision search
Your search has 54735 results
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Transport for London (25 005 897)
Statement Closed after initial enquiries Other 25-Nov-2025
Summary: We will not investigate this complaint about TfL’s management of his application to its now closed scrappage scheme. This is because the complaint concerns events that took place more than 12 months ago; there is no good reason to exercise discretion to investigate them now.
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Tonbridge and Malling Borough Council (25 006 119)
Statement Closed after initial enquiries Planning applications 25-Nov-2025
Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant says encroaches onto his property. There is insufficient evidence that fault by the Council has directly caused a significant injustice to the complainant.
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Kent County Council (24 006 130)
Statement Closed after initial enquiries Special educational needs 25-Nov-2025
Summary: We cannot investigate this complaint about the Council’s response to the complainant’s request for a change of educational placement for her child. The complaint concerns matters about which the complainant has used her right to appeal or are not separable from those matters, and therefore fall outside the Ombudsman’s jurisdiction.
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London Borough of Camden (24 015 121)
Statement Upheld Special educational needs 25-Nov-2025
Summary: Miss X complained about the Council’s failure to deliver special educational provision included in Section F of her son’s (Y) Education Health and Care Plan. We found fault with the Council. This fault caused injustice to Y and Miss X. The Council has already offered some suitable remedies. The Council has also agreed to make a symbolic payment to Miss X to recognise her distress, arrange a meeting with Miss X to review Y’s education and carry out further service improvement.
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Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to collect refuse from Mr X’s driveway. This is because there is not enough evidence of fault to justify the Ombudsman’s involvement.
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West Sussex County Council (25 008 864)
Statement Upheld Special educational needs 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s delay in completing Mr X’s child’s Education, Health and Care Plan after the annual review. This is because the Council has provided a suitable and proportionate remedy. It is therefore unlikely investigation would achieve anything more for Mr X.
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Statement Closed after initial enquiries Assessment and care plan 25-Nov-2025
Summary: We will not investigate this complaint about a financial assessment the Council carried out on Ms X. There is not enough evidence of fault to warrant our involvement.
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West Northamptonshire Council (25 008 951)
Statement Upheld Special educational needs 25-Nov-2025
Summary: We will not investigate this complaint about delays in the Education Health and Care needs assessment process. The Council agreed to pay Mr X £800 to remedy injustice caused by its delay during this process. This is a suitable remedy for injustice and there are no wider public interest issues to justify investigating this complaint.
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Suffolk County Council (25 009 022)
Statement Closed after initial enquiries Planning applications 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about communication delays. There is insufficient injustice caused by the delay to warrant further investigation.
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Walsall Metropolitan Borough Council (25 009 067)
Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2025
Summary: We will not investigate this complaint about the Council closing the gate to a cemetery early. The injustice arising from the alleged fault is not significant enough to warrant our continued involvement.