Decision search
Your search has 53967 results
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Folkestone & Hythe District Council (25 013 465)
Statement Closed after initial enquiries Parking and other penalties 02-Oct-2025
Summary: We will not investigate Miss C’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Miss C to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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Durham County Council (24 015 780)
Statement Closed after initial enquiries Other 01-Oct-2025
Summary: We will not investigate this complaint about corporate services because there is not enough evidence of fault to justify investigation, and some matters fall outside the remit of the Council and are therefore outside our jurisdiction to investigate.
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Tameside Metropolitan Borough Council (24 021 684)
Statement Closed after initial enquiries Noise 01-Oct-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action to investigate nuisance from a local premises. Nor will we investigate his complaints the Council discriminated against him and wrongly applied its unreasonable complainant behaviour policy. There is not enough evidence of fault to justify an investigation.
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Royal Borough of Kensington & Chelsea (24 000 589)
Statement Closed after initial enquiries Homelessness 01-Oct-2025
Summary: We will not investigate this complaint about a Council document including incorrect information about Mr X. An investigation would not achieve anything for him.
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Westmorland and Furness Council (24 007 170)
Statement Upheld Other 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about business rates relief. This part of the complaint was brought to us late and there is no good reason to investigate now. We have upheld Mr X’s complaint about the Council’s poor communication. The Council have agreed to resolve the complaint by offering a suitable remedy for this fault.
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Milton Keynes Council (24 023 454)
Statement Upheld Child protection 01-Oct-2025
Summary: We will not investigate this complaint about how the Council considered a safeguarding matter, nor its handling of Mr X’s complaint. Further investigation would not add to the findings the Council has already made, and the Council has offered a suitable remedy to Mr X for the injustice caused by delays in complaint handling.
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Devon County Council (25 000 250)
Statement Not upheld Alternative provision 01-Oct-2025
Summary: Mrs B complained that the Council failed to provide a suitable alternative education for her daughter C since she started attending her current school in January 2025. We have not found fault with actions of the Council.
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London Borough of Ealing (25 001 406)
Statement Closed after initial enquiries Antisocial behaviour 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about antisocial behaviour and safeguarding. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (25 001 904)
Statement Closed after initial enquiries Noise 01-Oct-2025
Summary: We will not investigate this complaint about how the Council responded to a noise nuisance concern. This is because further investigation would not lead to a different outcome.
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Whitley Bay High School (25 002 689)
Statement Upheld School admissions 01-Oct-2025
Summary: Mrs Y complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse her child a place. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code as they do not demonstrate how the panel made its decision and voted. The School will offer Mrs Y a fresh appeal with a different panel and clerk and arrange refresher training to ensure that panels and clerks are aware of their duty to document their decision making in line with the Code.