Decision search
Your search has 51595 results
-
London Borough of Enfield (24 006 620)
Statement Upheld Homelessness 30-Apr-2025
Summary: Miss X complained the Council failed to deal with her complaint about the suitability of temporary accommodation including failing to advise her of her right to submit a suitability review request. She also complained the Council failed to protect her belongings and says this all caused distress. There was fault in the Council’s failure to advise Miss X of her review rights. It should now offer a suitability review and make a payment for the distress.
-
Birmingham City Council (24 023 488)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
-
Birmingham City Council (25 000 051)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
-
Chelmsford City Council (25 000 219)
Statement Closed after initial enquiries Councillor conduct and standards 30-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
-
Birmingham City Council (25 000 382)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We cannot investigate Ms X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.
-
Epping Forest District Council (25 000 847)
Statement Closed after initial enquiries Planning applications 30-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
-
Northumberland County Council (25 000 850)
Statement Upheld Other 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the delay in the Council responding to her stage two complaint under the children statutory complaints procedure. This is because the Council has already provided an appropriate remedy to recognise the injustice caused by the faults accepted.
-
Hertfordshire County Council (25 000 865)
Statement Closed after initial enquiries Parking and other penalties 30-Apr-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his dropped kerb application. This is because the information does not indicate the Council’s decision was affected by fault.
-
Essex County Council (25 001 460)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his request to extend a dropped kerb. This is because there is not enough evidence of fault to justify an investigation.
-
South Gloucestershire Council (23 017 552)
Statement Upheld Special educational needs 29-Apr-2025
Summary: There was fault by the Council. It took too long to deal with Mrs B’s complaints to it. It was entitled to decide that it did not have a duty to provide alternative educational provision when her son could not attend school, but it should have reviewed its decision and arranged the provision sooner when it received new information. There was no fault when the Council took two weeks longer than usually allowed to issue a final Education Health and Care Plan. The Council’s shortcomings caused distress and frustration, and meant that Mrs B’s child missed out on educational provision. The Council has agreed to apologise to Mrs B, make symbolic payments, and review its policy on alternative educational provision to make it clearer.