Decision search
Your search has 57388 results
-
London Borough of Newham (25 026 356)
Statement Closed after initial enquiries Parking and other penalties 10-May-2026
Summary: We will not investigate this complaint about a penalty charge notice. This is because the Council has agreed to cancel the penalty charge notice and refund Mr X’s payment and it is unlikely further investigation would achieve significantly more for Mr X.
-
London Borough of Waltham Forest (25 026 406)
Statement Closed after initial enquiries Council tax 10-May-2026
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.
-
Cherish UK Limited (25 027 094)
Statement Upheld Domiciliary care 10-May-2026
Summary: Mrs C complained the Care Provider failed to provide support as agreed and in line with her mother’s (Mrs X) care and support plan, and how it handled and responded to her concerns. We found there was some fault by the Care Provider which caused Mrs C and Mrs F an injustice. The Care Provider agreed to apologise, make a symbolic payment, and complete service improvement recommendations to remedy the injustice caused.
-
Manchester City Council (25 028 065)
Statement Closed after initial enquiries Leisure and culture 10-May-2026
Summary: We will not investigate Ms X’s complaint about the Council’s staff members. A further investigation is unlikely to achieve anything worthwhile.
-
Epping Forest District Council (25 028 600)
Statement Closed after initial enquiries Council tax 10-May-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled council tax for an uninhabitable property. The complaint is late, and it would have been reasonable for Miss X to have complained to us sooner.
-
East Suffolk Council (25 021 950)
Statement Closed after initial enquiries Council tax 10-May-2026
Summary: We will not investigate this complaint about action taken by the Council to recover outstanding debt from Mr X. This is because there is not enough evidence of fault to justify investigating.
-
London Borough of Redbridge (25 022 609)
Statement Closed after initial enquiries Building control 10-May-2026
Summary: We will not investigate this complaint about the Council’s demolition of Mr X’s wall in exercise of its emergency powers under the Building Act 1984. This is because other bodies are better placed to decide whether the Council acted properly and whether Mr X is entitled to compensation.
-
Statement Closed after initial enquiries Refuse and recycling 10-May-2026
Summary: We will not investigate Mrs X’s complaint about bin provision. This is because there is not enough evidence of fault in the Council’s actions, and it has not caused a significant enough personal injustice to warrant further investigation.
-
Bath and North East Somerset Council (25 022 760)
Statement Closed after initial enquiries Council tax support 10-May-2026
Summary: We cannot investigate Mrs X’s complaint about how the Council applied its council tax reduction scheme because an appeal has been made to the Valuation Tribunal.
-
Statement Closed after initial enquiries Council tax 10-May-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax account. The Tribunal is considering the matter and there is not enough evidence of fault in the Council’s enforcement action.