Decision search
Your search has 50317 results
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Transport for London (24 013 710)
Statement Upheld Licensing 24-Feb-2025
Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.
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Statement Closed after initial enquiries School transport 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to change the school transport pick-up point for the complainant’s children or the collection time. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.
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Sheffield City Council (24 015 897)
Statement Closed after initial enquiries Child protection 24-Feb-2025
Summary: We will not investigate this complaint about the court’s decision following a child protection enquiry. We cannot investigate what happened in court and Miss X can reasonably go back to court to challenge the existing orders.
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Cumberland Council (24 015 948)
Statement Closed after initial enquiries Special educational needs 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to cease to maintain an Education Health and Care Plan. Mrs X appealed the Council’s decision to the Tribunal, and we cannot investigate the same decision.
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Buckland Care Limited (24 015 956)
Statement Closed after initial enquiries Residential care 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Care Provider’s actions in response to her late mother Mrs Y’s condition while at the care home. There is not enough evidence the care home’s actions caused injustice or amounted to fault to warrant us investigating.
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London Borough of Sutton (24 015 985)
Statement Closed after initial enquiries Allocations 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Rutland County Council (24 015 989)
Statement Closed after initial enquiries Fostering 24-Feb-2025
Summary: We will not investigate this complaint about the content of an apology letter the complainant received from the Council. This is because we would not seek to achieve the outcome she is seeking.
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Suffolk County Council (24 016 116)
Statement Closed after initial enquiries Special educational needs 24-Feb-2025
Summary: We cannot investigate this complaint about the content of an Education, Health and Care Plan. This is because Miss X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). The complaint is therefore outside our jurisdiction.
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Kingston Upon Hull City Council (24 016 331)
Statement Closed after initial enquiries Homelessness 24-Feb-2025
Summary: We cannot investigate Ms X’s complaints about actions taken by the Council in 2017 and 2018 relating to the removal of her children and her eviction for rent arrears. These complaints are both outside our jurisdiction and in any case are late. We will also not investigate the Council’s decision in or around 2022 that Ms X was disqualified from joining its housing register because of her eviction and the outstanding rent she still owes. The complaint is late and I can see no good reason to exercise discretion and investigate now.
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Solihull Metropolitan Borough Council (24 016 406)
Statement Upheld Refuse and recycling 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council leaving refuse bins on her drive. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.