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  • Surrey County Council (25 011 628)

    Statement Closed after initial enquiries Special educational needs 13-Jan-2026

    Summary: We cannot investigate this complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment. Mr X appealed this decision to a Tribunal and therefore the law says we cannot investigate. We will not investigate Mr X’s further complaint about subsequent delays in the assessment process after the tribunal ruling. This is because the Council has already provided a suitable remedy for Mr X’s injustice here.

  • Birmingham City Council (25 011 705)

    Statement Closed after initial enquiries Antisocial behaviour 13-Jan-2026

    Summary: We will not investigate Ms X’s complaint about how the Council has responded to her concerns about large trees in a neighbouring garden, and how it has dealt with her complaint. Ms X’s complaint about the Council up to 2023 is late and there are no good reasons for us to investigate it now. Her complaint about more recent events is premature for us to investigate. We also cannot achieve the outcome Ms X seeks.

  • Exeter City Council (25 015 776)

    Statement Closed after initial enquiries Planning applications 13-Jan-2026

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

  • Barnsley Metropolitan Borough Council (25 016 476)

    Statement Closed after initial enquiries Other 13-Jan-2026

    Summary: We will not investigate this complaint about how the Council recorded addresses for new properties. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. For the remainder of Mrs X’s complaint, there is no worthwhile outcome achievable by our involvement.

  • Bolton Metropolitan Borough Council (25 017 869)

    Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

    Summary: We will not investigate Mrs X’s complaint about parking outside her property, because there is not enough evidence of fault or significant injustice to warrant our involvement.

  • Royal Borough of Greenwich (25 018 615)

    Statement Closed after initial enquiries Other 13-Jan-2026

    Summary: We cannot investigate this complaint about the Council failing to pay Mrs X following a county court judgement awarded in her favour. This is because Mrs X has already sought to enforce the judgement through the courts. We cannot investigate any complaint about the Council’s actions leading to the original judgement or its use of public funds to avoid payment, as these issues also fall outside our jurisdiction.

  • London Borough of Sutton (25 018 669)

    Statement Closed after initial enquiries Refuse and recycling 13-Jan-2026

    Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is not significant enough personal injustice to warrant investigation.

  • Thurrock Council (25 019 211)

    Statement Closed after initial enquiries Other 13-Jan-2026

    Summary: We cannot investigate Miss X’s complaint about how the Council handled her case when her children were taken away from her. The issues raised relate to what happened in court.

  • London Borough of Hillingdon (25 019 257)

    Statement Closed after initial enquiries Council tax 13-Jan-2026

    Summary: We will not investigate this complaint about a Council tax exemption and discount because there is a right of appeal to a Valuation Tribunal.

  • Southampton City Council (25 019 368)

    Statement Closed after initial enquiries Council tax 13-Jan-2026

    Summary: We will not investigate this complaint about a student exemption from Council tax because there is a right of appeal to a Valuation Tribunal.

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