Decision search
Your search has 55414 results
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London Borough of Tower Hamlets (25 012 509)
Statement Closed after initial enquiries Council house sales and leaseholders 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to withdraw its offer to buy Mr X’s home. This is because an investigation is unlikely to find fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (25 013 023)
Statement Closed after initial enquiries Noise 13-Jan-2026
Summary: We will not investigate this complaint about noise nuisance because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Charging 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to place a legal charge against his late parent’s property. This is because it is not in our jurisdiction to do so and we previously considered his complaint. Mr X’s complaint is also late.
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Luton Borough Council (25 013 172)
Statement Upheld Parking and other penalties 13-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions already taken by the Council.
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Transport for London (25 013 245)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled penalty charge notices. This is because Mr X has used his right of appeal to London Tribunals. Therefore his complaint is outside of our jurisdiction.
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Oxford City Council (25 013 325)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about an Excess Charge Notice. This is because there is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026
Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.
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Westmorland and Furness Council (25 013 711)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council ending his housing benefit. This is because there is not enough evidence of fault. And it is reasonable to expect him to make a latte appeal.
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Essex County Council (25 013 964)
Statement Upheld Special educational needs 13-Jan-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Islington (25 014 603)
Statement Upheld Allocations 13-Jan-2026
Summary: Ms C complained about the Council’s handling of her family’s housing situation since Spring 2024 when it found their accommodation impacted the health and wellbeing of the family. We found no fault by the Council in how it considered and applied its allocation scheme. It offered a symbolic payment to Ms C as part of its complaints process for its inability to attend a meeting and an omission in its complaint’s response. This was an appropriate remedy to acknowledge the inconvenience this cause her.