Decision search
Your search has 57387 results
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Cheshire West & Chester Council (25 002 053)
Statement Closed after initial enquiries Noise 19-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council not turning off the noise from a pedestrian crossing near her property, or how it dealt with her complaint. There is not enough evidence of Council fault to warrant an investigation. There is not enough significant injustice to Mrs X stemming from Council actions or inactions to justify us investigating. The law allows Mrs X to take the matter to court, a route it would be reasonable for her to use. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the outcome she wants from her complaint.
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Bracknell Forest Council (25 003 582)
Statement Upheld Alternative provision 19-Apr-2026
Summary: Ms X complained the Council failed to ensure her son (Y) received a suitable and full-time education during a four-month period in 2024. The Council agreed it had been at fault. It apologised and offered a remedy to Ms X to acknowledge the distress she experienced and refunded her tuition costs. We found the Council’s remedy to Ms X was appropriate to remedy the injustice its faults caused.
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East Sussex County Council (25 011 698)
Statement Not upheld Charging 19-Apr-2026
Summary: Mr X complained the Council wrongly told his mother-in-law that she would not need to pay for her care then later asked her to make a significant contribution. We have ended our investigation because the Council has taken action that appropriately remedies any injustice.
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London Borough of Haringey (25 013 389)
Statement Closed after initial enquiries Homelessness 19-Apr-2026
Summary: We cannot investigate this complaint about the Council’s handling of Ms X’s mother’s tenancy. The law does not allow us to investigate the Council’s actions as a landlord of social housing. We will not investigate her complaint about homelessness. Ms X had review and appeal rights to challenge the Council’s decision about her homeless which it was reasonable for her to use.
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Luton Borough Council (25 013 421)
Statement Closed after initial enquiries Homelessness 19-Apr-2026
Summary: Ms X complains about being in unsuitable temporary accommodation. Ms X, her husband and her four children are currently living in one room and this is having an adverse impact on the families mental health.
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Stevenage Borough Council (25 013 984)
Statement Closed after initial enquiries Antisocial behaviour 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to Mrs X’s reports of harassment and antisocial behaviour. This is because it is reasonable for Mrs X to appeal the outcome of the Council’s case review.
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London Borough of Camden (25 014 336)
Statement Closed after initial enquiries Allocations 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing register application. This is because there is not enough evidence of fault.
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Bristol City Council (25 014 688)
Statement Closed after initial enquiries Parking and other penalties 19-Apr-2026
Summary: We will not investigate Mr Y’s complaint about an Advisory Disabled Parking Bay which is too short. This is because there is not sufficient evidence of fault to warrant an investigation.
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London Borough of Hackney (25 014 765)
Statement Upheld Housing benefit and council tax benefit 19-Apr-2026
Summary: Ms B complained that the Council delayed excessively in deciding her review about a housing benefit overpayment and continued to recover the debt while the review was pending. We found fault in the actions of the Council which caused Ms B distress, and financial hardship. The Council has agreed to apologise to Ms B, make a symbolic payment to her and provide an explanation for the delay.
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Lincolnshire County Council (25 014 902)
Statement Closed after initial enquiries Special educational needs 19-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her child’s education. Some of the complaint is late and it was reasonable for Miss X to use her right of appeal. The rest of the complaint is outside our jurisdiction because Miss X appealed to the First-tier Tribunal (Special Educational Needs and Disability).