Decision search
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Calderdale Metropolitan Borough Council (24 022 023)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate this complaint about Council spending on an arts project as this does not cause a significant personal injustice to the complainant.
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Bristol City Council (24 022 134)
Statement Closed after initial enquiries Land 14-May-2025
Summary: We will not investigate this complaint the Council has not taken appropriate enforcement action against encampments. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 022 152)
Statement Closed after initial enquiries Special educational needs 14-May-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or the special educational provision set out in her child’s Education, Health and Care Plan. These matters overlap with a SEND Tribunal appeal about her child’s Plan.
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Transport for London (24 022 311)
Statement Closed after initial enquiries Parking and other penalties 14-May-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating and it is not a good use of public funds to investigate how a Council dealt with a complaint.
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Welwyn Hatfield Borough Council (24 022 325)
Statement Closed after initial enquiries Refuse and recycling 14-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.
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London Borough of Brent (23 020 758)
Statement Upheld Homelessness 14-May-2025
Summary: Miss B complained about the Council’s failure to provide her family with suitable accommodation when they were homeless. We find that the Council provided unsuitable bed and breakfast accommodation for far longer than the legal limit and failed to properly explore alternative housing options. It also delayed carrying out a suitability review after it placed the family in alternative accommodation. The Council has agreed to apologise and make a payment to Miss B, as well as making service improvements.
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Sandwell Metropolitan Borough Council (23 021 359)
Statement Closed after initial enquiries Trees 14-May-2025
Summary: We will not investigate this complaint about a tree because there is insufficient evidence of fault by the Council.
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Durham County Council (24 020 198)
Statement Closed after initial enquiries Charging 14-May-2025
Summary: We will not investigate Mr X’s complaint about poor care by his late mother’s care provider. He says they ignored medication instructions which led to medication being administered incorrectly. This is because an investigation would not lead to any further findings or outcomes. In addition, there is insufficient evidence of fault.
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Staffordshire County Council (24 020 377)
Statement Upheld Special educational needs 14-May-2025
Summary: We have upheld Mrs X’s complaint about the Council’s delay in providing the provision and support listed in her child’s Education, Health and Care plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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North Yorkshire Council (24 020 404)
Statement Closed after initial enquiries Private housing 14-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of disrepair in a private rented property. This is because there is not enough evidence of fault to justify investigating.