Decision search
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Leeds City Council (25 020 692)
Statement Closed after initial enquiries Refuse and recycling 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council manages its recycling centre. This is because there are other bodies better placed to consider Mr X’s concerns, we would not be able to add to the Council’s response and there is insufficient evidence of fault by the Council.
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Gedling Borough Council (25 020 795)
Statement Closed after initial enquiries Council tax 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to apply a second home council tax premium. This is because it would be reasonable for Mr X to appeal to the Valuation Tribunal.
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London Borough of Tower Hamlets (25 005 243)
Statement Upheld Allocations 19-Apr-2026
Summary: Ms X complains the Council has not dealt properly with her housing because it has placed her in unsuitable temporary accommodation. The Council is at fault because it did not complete a medical review. Ms X suffered uncertainty and had to live in unsuitable accommodation. The Council should apologise, make a symbolic payment to Ms X and review its processes.
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Cambridgeshire County Council (25 009 324)
Statement Upheld School transport 19-Apr-2026
Summary: There was no fault in how the Council’s independent panel considered Mrs X’s appeal for free home to school transport for her child Y. The Council was at fault for the delay in completing the appeal process but it provided a free bus pass to Y during this period which was a sufficient remedy for the uncertainty and frustration caused by the delay.
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Tandridge District Council (25 009 488)
Statement Upheld Planning applications 19-Apr-2026
Summary: Mr X complained about the Council’s approval of a planning permission for a neighbouring wall and the failure to consider the impact on his amenity. We have not found fault causing injustice.
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Cheshire East Council (25 009 557)
Statement Upheld Housing benefit and council tax benefit 19-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Housing Benefit and his Council Tax. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Harlow District Council (25 010 142)
Statement Upheld Allocations 19-Apr-2026
Summary: Miss X complained about the Council’s handling of her housing application. We find fault in the Council’s delay in completing her medical assessment, poor communication, failure to provide adequate reasons for its decisions, failure to notify her of her review rights, and incorrectly suspending her housing application. These faults caused Miss X distress, uncertainty, avoidable time and trouble, loss of her review rights, and a lost opportunity to secure suitable accommodation. The Council has agreed to apologise, make a payment to Miss X, provide a direct offer of suitable accommodation, and take steps to improve its service.
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East Sussex County Council (25 010 436)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions relating to drainage and a culvert running off a neighbouring property. Part of the complaint is late and there are no good reasons to consider it now. And of the part that is not late, there is insufficient evidence of fault which would warrant an investigation. Additionally, Mr X could seek a civil remedy in the courts if he believes the drainage poses a risk to his property.
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London Borough of Croydon (24 006 632)
Statement Upheld Special educational needs 19-Apr-2026
Summary: We upheld a complaint from Ms X, finding the Council slow to address her dissatisfaction with a personal budget she received to provide occupational therapy for her daughter. Also, it was slow to address how her daughter could attend therapy sessions when her school said it could not transport her. We found as a result Ms X and her daughter suffered an injustice as Ms X did not receive a budget sufficient to meet her daughter’s needs and who lost provision as a result. The Council accepted these findings. At the end of this statement we set out the action it agreed to remedy Ms X’s injustice and improve its service to avoid a repeat.
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London Borough of Southwark (24 011 916)
Statement Upheld Allocations 19-Apr-2026
Summary: Mr X complained about the Council’s delay installing adaptations for his disabled children, failure to support him with his housing register application and poor complaint handling. We have found fault by the Council, causing injustice. The action the Council has already taken together with its agreement to make an apology and report on its service improvements, are a suitable way of remedying this injustice.