Decision search
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Nottinghamshire County Council (24 009 735)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: Mrs X complained the Council failed to provide her daughter with an education and the special educational provision in her Education, Health and Care Plan. We have ended our investigation into Mrs X’s complaint because she used her right to appeal to the SEND Tribunal. Her complaint therefore falls outside our jurisdiction.
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Staffordshire County Council (24 000 363)
Statement Not upheld Charging 25-Feb-2025
Summary: There is no evidence of fault by the Council in the way it has considered Ms A’s disability related expenditure and financial contribution for her care.
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London Borough of Haringey (24 001 174)
Statement Upheld Alternative provision 25-Feb-2025
Summary: Miss X complained the Council failed to provide educational provision to two of her daughters. She says the Council’s actions caused avoidable stress and anxiety and negatively impacted both daughter’s mental health and education. We found fault by the Council. The Council has agreed to apologise to Miss X and her daughters and provide a financial remedy.
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Bristol City Council (24 001 428)
Statement Upheld Special educational needs 25-Feb-2025
Summary: There was fault by the Council. It took more than double the legal time frame to issue a final Education Health and Care Plan for Miss B’s son. The Council’s failings caused Miss B significant distress and frustration and meant that her son did not have the support he needed to access all of his schooling. The Council has implemented an action plan to improve its service and is keeping this under regular review. The Council has agreed to apologise to Miss B; make payments in recognition of the impact on her and her son; and reimburse Miss B the cost of the private Educational Psychologist assessment it relied on.
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Essex County Council (24 002 645)
Statement Upheld Special educational needs 25-Feb-2025
Summary: The Council delayed issuing a final Education, Health and Care Plan and did not consider its duties under Section 19 of the Education Act 1996, which was fault causing avoidable distress, uncertainty and a delay in appeal rights. The Council will apologise and make payments to reflect the injustice.
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Portsmouth City Council (24 003 373)
Statement Not upheld Looked after children 25-Feb-2025
Summary: Mrs Y complained about the residential placements the Council arranged for Z, as a young person in its care. We have ended our investigation of the complaint because: we cannot add to the previous investigation by the Council under the statutory children’s complaints procedure or achieve the outcome Mrs Y wants; and there are other bodies better placed to consider her concerns.
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London Borough of Havering (24 003 386)
Statement Upheld Safeguarding 25-Feb-2025
Summary: Mrs X complained the Council and its commissioned care provider failed to deliver proper care and support for her relative’s needs or finances before they passed away, affecting their wellbeing. The Council accepted fault and waived half of the outstanding care fees. The Council agreed to our additional recommendations to apologise to Mrs X and make a symbolic payment to recognise her outstanding injustice of frustration and uncertainty.
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London Borough of Havering (24 003 855)
Statement Upheld Other 25-Feb-2025
Summary: Mr X complained about the Council’s delay and other issues relating to the return of his rental property under its housing procurement scheme with private landlords. We have found fault, causing injustice, by the Council in its communication and complaint handling failures. The Council has agreed to remedy this injustice by apologising, making the payment it previously agreed with Mr X to resolve his complaint, and a service improvement.
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Derbyshire County Council (24 004 758)
Statement Upheld Special educational needs 25-Feb-2025
Summary: Mrs X complains the Council failed to finalise her daughter’s education, health and care (EHC) Plan within statutory timescales. The Council has acknowledged it is at fault for the delay, it has now issued the final EHC Plan and provided Mrs X with a suitable remedy for the injustice caused by the fault. There is nothing further the Ombudsman can achieve for Mrs X.
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Statement Upheld Highway repair and maintenance 25-Feb-2025
Summary: Mr X complained about the Council’s actions and delays regarding flooding on his property due to blocked drainage on the road. He said communication from the Council has been poor. Mr X said this frustrated and distressed him and damaged his property. There was fault in the way the Council took too long to resolve this issue and communication from the Council was poor. This frustrated Mr X. The Council should apologise, make a financial payment and consider how often the gullies need cleaning.