Decision search
Your search has 54124 results
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North Somerset Council (25 012 800)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.
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Warwickshire County Council (24 017 210)
Statement Upheld Alternative provision 25-Sep-2025
Summary: Ms X complained the Council failed to provide suitable education for her child since September 2023. We found fault with the Council failing to provide suitable education for Ms X’s child from 22 November 2023 to 3 July 2024. The Council agreed to apologise to Ms X and pay her £3,600 for her child’s missed education. The Council also agreed to pay Ms X £150 for the avoidable distress and inconvenience the Council’s fault put her to. The Council agreed to provide guidance and training to staff about the importance of alerting the relevant department if a child’s is absent from school for more than 15 days and about timeliness in arranging Alternative Provision of education.
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Suffolk County Council (24 017 362)
Statement Upheld Disabled children 25-Sep-2025
Summary: Mr X complained about the way the Council conducted a parent carer needs assessment because its policy of not providing any funding to outcomes meant it did not offer him any practical support. We find fault with the Council’s policy and the way it carried out the assessment. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice, and to offer Mr X a new assessment.
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Salford City Council (24 017 889)
Statement Not upheld Council tax 25-Sep-2025
Summary: Ms X complained about how the Council has pursued her for a historic council tax debt. We do not find the Council at fault.
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Buckinghamshire Council (24 017 934)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.
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Suffolk County Council (24 017 940)
Statement Upheld Other 25-Sep-2025
Summary: Mr G complained about the Council’s delays with completing his child’s, Y, Child in Need assessment and its refusal to consider his complaint under stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing a Child in Need assessment for Y, but this caused no significant injustice to Y and Mr G. The Council was also at fault for its failure to complete all the Child in Need recommendations in a timely manner and its failure to properly consider Mr G’s complaint under the statutory complaints procedure which caused injustice to Y and Mr G. The Council will take action to remedy the injustice caused.
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Buckinghamshire Council (24 018 005)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.
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North Tyneside Metropolitan Borough Council (24 018 707)
Statement Upheld Allocations 25-Sep-2025
Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.
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London Borough of Waltham Forest (24 018 892)
Statement Upheld Noise 25-Sep-2025
Summary: Mr X complained that the Council delayed investigating his noise complaint. We found the Council delayed taking action and responding to Mr X, which caused him distress and inconvenience. The Council has accepted fault and agreed to pay Mr X £500 to recognise the impact of the delay.
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Suffolk County Council (24 011 338)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Ms X complained of significant delay in the Council’s assessment of her child for an Education, Health and Care (EHC) Plan. She also complained the Council did not provide her child with a suitable education. The Council is at fault for failing to meet statutory timescales and failing to provide a suitable education. It has agreed to remedy the injustice caused by making a payment to Ms X for the loss of education and avoidable distress. The Council has also agreed to make service improvements.