Decision search
Your search has 57387 results
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City of Bradford Metropolitan District Council (25 021 706)
Statement Closed after initial enquiries Council tax 19-Apr-2026
Summary: We will not investigate this complaint about council tax liability because the complainant has a right of appeal through the Council which it is reasonable to expect him to use.
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London Borough of Southwark (25 022 021)
Statement Closed after initial enquiries Parking and other penalties 19-Apr-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s recovery of a penalty charge notice. She has used her alternative remedy to the Traffic Enforcement Centre, which is part of Northampton County Court.
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Stockton-on-Tees Borough Council (25 020 555)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate Mr X’s complaint about a social media post and the Council’s decision to refuse to investigate his complaint under the complaint procedure. We have not seen enough evidence of fault with the Council’s actions to justify an investigation.
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Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate Mr X’s complaint about restrictions that the Council placed on his contact. This is because his complaint is made late.
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Telford & Wrekin Council (25 005 574)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complains the Council has not dealt properly with her daughter Y’s education causing avoidable distress and missed provision. The Council did not ensure special educational provision was made. Y suffered loss of some special educational provision. The Council should apologise and pay Mrs X a symbolic payment.
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West Sussex County Council (25 006 536)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complained the Council delayed issuing her daughter, Y’s, Education, Health and Care (EHC) Plan. She also complained the Council failed to pay for provision, and communication and complaint handling was poor. Mrs X said this frustrated and distressed her. There was fault in the way the Council delayed repaying Mrs X for tuition, delayed issuing the EHC Plan and complaint handling was poor. This distressed and frustrated Mrs X and frustrated her right of appeal to the Tribunal. The Council agreed to apologise and make a financial payment.
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Devon County Council (25 007 731)
Statement Upheld Special educational needs 16-Apr-2026
Summary: We found fault with the Council delaying for eight months outside the statutory timescales producing Mr X’s child’s Education, Health and Care Plan. This caused Mr X avoidable distress and frustrated his appeal rights. We also found fault with the Council failing to ensure Mr X’s child had access to suitable education from January 2025 to December 2025. The Council agreed to apologise to Mr X and pay him a symbolic financial remedy for the distress, frustrated appeal rights and for his child’s missed education.
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Birmingham City Council (25 008 243)
Statement Not upheld Enforcement 16-Apr-2026
Summary: The complaint is about the Council planning team’s inaction about a breach of planning control. We find no fault with how the Council dealt with the breach.
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London Borough of Southwark (25 008 433)
Statement Upheld Homelessness 16-Apr-2026
Summary: Miss X complained on behalf of Ms Y, about the Council’s actions since 2023. We find no fault in the action the Council took following concerns raised by the police about domestic abuse. However, we find fault in the Council’s failure to properly consider the affordability of the accommodation it offered, its failure to provide adequate support to help Ms Y secure housing benefit, its poor communication about rent arrears, and its handling of the complaint. These faults caused Ms Y significant uncertainty, distress, and financial difficulty. The Council has agreed to apologise, make a payment to Ms Y, review the suitability of her accommodation taking account of its affordability, and take action to improve its services.
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London Borough of Tower Hamlets (25 008 760)
Statement Not upheld Homelessness 16-Apr-2026
Summary: Mr D complains the Council mishandled review requests about temporary accommodation and a discharge of duty decision. I have decided to end the investigation because the complaint has not yet been fully considered by the Council. I have advised Mr D he can pursue the complaint with the Council.