Decision search
Your search has 52232 results
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Darlington Borough Council (25 000 089)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it could have been appealed via the Traffic Penalty Tribunal.
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Bristol City Council (25 000 218)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We cannot investigate this complaint about Penalty Charge Notices because the complainant appealed to the tribunal.
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Royal Borough of Windsor and Maidenhead Council (25 000 396)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to carry out Mrs X’s service request, relating to road markings. Any injustice the Council’s actions has caused her, is not a significant personal injustice and we cannot achieve the outcome she is looking for.
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Dudley Metropolitan Borough Council (25 001 975)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We cannot investigate this complaint about the Council failing to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Gloucestershire County Council (25 002 052)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Croydon (24 008 655)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.
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Staffordshire County Council (24 009 953)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education and delayed completing their Education Health and Care needs assessment. Mrs Y also complained about delays by the Council in responding to her complaint. We have not found fault by the Council regarding the provision of a suitable education or the completion of the Education Health and Care needs assessment. We have found fault, causing injustice, with its handling of Mrs Y’s complaint. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the upset caused and a service improvement.
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Liverpool City Council (24 010 321)
Statement Upheld Allocations 06-May-2025
Summary: Mr X complained that the Council failed to properly consider the evidence he provided when deciding on his housing application. We find fault with how the Council reviewed Mr X’s application, causing uncertainty. To remedy the injustice, the Council has agreed to arrange a new review.
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Surrey County Council (24 012 381)
Statement Upheld Special educational needs 06-May-2025
Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan after an annual review. And that her child, Y, missed education because of illness. There was a delay of four months in issuing a final Education, Health and Care Plan after the annual review. There was also a failure to adequately monitor Y’s education when they were ill for extended periods of time and not in school. A payment and apology remedies the injustice from the delay and uncertainty to Miss X and Y.
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Tameside Metropolitan Borough Council (24 012 732)
Statement Upheld Direct payments 06-May-2025
Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.