Decision search
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London Borough of Haringey (24 010 749)
Statement Upheld Homelessness 28-Sep-2025
Summary: Miss X complains the Council did not deal with her housing properly, causing distress. The Council is at fault because it delayed moving her from unsuitable accommodation and delayed completing a suitability review. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £1,750.
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West Northamptonshire Council (24 011 388)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complained the Council failed to deliver appropriate education and specialist services to her daughter, Y, and did not review her Education, Health and Care Plan in statutory timeframes. We found the Council at fault for a lack of appropriate provision and not reviewing Y’s plan within the correct timeframe. This caused Mrs X avoidable distress and meant her daughter did not receive education she was due. To remedy this injustice, the Council has agreed to apologise to Mrs X and Y and make a payment to Mrs X.
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Solihull Metropolitan Borough Council (24 019 699)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complained the Council has failed to ensure the provision in her son’s Education, Health and Care (EHC) Plan was implemented and fulfilled since April 2023. Mrs X also complained the Council failed to adhere to the statutory timeframes in the annual review process. We found the Council's delays in the annual review process and in issuing final EHC Plans is fault. As is the failure to ensure Y received all of the provisions in his EHC Plan since February 2024. These faults have caused Mrs X and her son frustration, distress and uncertainty. The Council will apologise and make symbolic payments to remedy this injustice.
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London Borough of Lambeth (24 020 018)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complained the Council failed to carry out agreed actions following a tribunal hearing regarding her son’s Education, Health and Care Plan. Mrs X also complained the Council failed to follow its complaints procedure. She says the Council’s actions negatively impacted her son’s mental health and meant he did not receive the provision he needed. Mrs X says the Council’s actions also caused her avoidable stress. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.
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London Borough of Waltham Forest (24 020 021)
Statement Closed after initial enquiries Allocations 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. Further investigation would not lead to a different outcome because the complainant is awaiting a fresh review of their application.
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Hertfordshire County Council (24 020 297)
Statement Upheld Alternative provision 28-Sep-2025
Summary: Miss B complained about the education service provided to her son, C, who has special educational needs. We upheld the complaint, finding some fault by the Council when it delayed arranging a review of C’s Education, Health and Care Plan and in issuing a final plan following the review. This caused injustice as avoidable distress to Miss B and C. The Council has accepted these findings and at the end of this statement we explain what action it has agreed to take to remedy that injustice.
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Nottingham City Council (24 020 400)
Statement Closed after initial enquiries Allocations 28-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her request for an urgent management transfer from her council tenancy. This is because the complaint relates to events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate these matters.
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Leicester City Council (24 020 435)
Statement Upheld Housing benefit and council tax benefit 28-Sep-2025
Summary: Miss X complained the Council delayed amending her Housing Benefit claim after she told it about a rent increase. She also complained the Council failed to make reasonable adjustments for her when considering her housing benefit claim. Miss X says the Council’s actions caused avoidable distress and led to financial hardship. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Miss X and reconsider her Housing Benefit claim from the date she informed the Council of the rent increase.
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Surrey County Council (24 022 149)
Statement Upheld Alternative provision 28-Sep-2025
Summary: Miss X complained the Council failed to arrange alternative provision for Y after he was excluded from school and failed to review his Education, Health and Care Plan in line with statutory guidance. The Council was at fault for not securing alternative provision for Y, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to recognise the uncertainty.
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Bedford Borough Council (24 022 410)
Statement Closed after initial enquiries Enforcement 28-Sep-2025
Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.