Decision search
Your search has 52967 results
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South Gloucestershire Council (25 002 453)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about how the Council completed a planning application assessment. This is because there is no evidence of significant injustice.
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North Yorkshire Council (25 002 850)
Statement Upheld Alternative provision 23-Jul-2025
Summary: Miss X complained about the Council’s failure to ensure suitable education for her daughter (B) when she was out of school. We found fault in the way the Council discharged its Section 19 duty towards B. The Council’s fault caused injustice to Miss X as she paid for some provision for B and was distressed at the lack of the Council’s support. The Council has agreed to apologise and make payments to refund Miss X’s cost of arranging educational provision for B between March and June 2024 and to recognise her distress. In recent complaints we have recommended relevant service improvements, which we will monitor.
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London Borough of Barnet (25 002 885)
Statement Closed after initial enquiries Special educational needs 23-Jul-2025
Summary: We cannot investigate Mr X’s complaint about the school setting named in his child’s Education, Health and Care Plan. This is because Mr X has used his right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the same matter.
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Wigan Metropolitan Borough Council (25 002 886)
Statement Closed after initial enquiries Private housing 23-Jul-2025
Summary: We will not investigate Dr X’s complaint the Council refused to cancel a financial penalty for failing to have a satisfactory Energy Performance Certificate at his rental property. This is because it was reasonable for Dr X to use his right of appeal to a residential property tribunal, and we will not consider the matter instead.
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Cheshire East Council (25 005 109)
Statement Closed after initial enquiries Rights of way 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to repair and reopen a closed public footpath. This is because it is reasonable for Mr X to pursue this matter at court.
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Westmorland and Furness Council (25 005 287)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s claim for damages as ultimately this is a matter for the courts.
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Transport for London (25 005 386)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about a bus penalty fare as Miss X could have appealed against it.
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Essex County Council (25 005 420)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2025
Summary: We will not investigate this complaint about a personal injury claim as this is a matter for the courts.
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Leicestershire County Council (25 005 525)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about how the Council responded to subject access requests. This is because the Information Commissioner is better placed to consider the matter.
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London Borough of Havering (25 005 666)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council not responding to his freedom of information request. The Information Commissioner’s Office is better placed to consider the complaint.