Decision search
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East Sussex County Council (25 003 869)
Statement Closed after initial enquiries Charging 17-Sep-2025
Summary: We will not investigate this complaint about delay in the Council assessing Ms Y’s needs and finances. It is unlikely that further investigation would achieve a different outcome. It is open to Mrs X to complain separately about subsequent events.
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Amber Valley Borough Council (25 004 019)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision about Mrs X’s housing priority. There is not enough evidence of fault to justify us investigating.
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Surrey County Council (25 004 105)
Statement Closed after initial enquiries Child protection 17-Sep-2025
Summary: We will not investigate Ms X’s complaint the Council failed to properly support her child for seven years. Some elements of the complaint are late and we have no remit to investigate others. We also cannot achieve the outcome Ms X wants.
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Tameside Metropolitan Borough Council (25 004 122)
Statement Closed after initial enquiries Friends and family carers 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services approach to her offer to care for a child. We cannot investigate her suitability or the Council’s consideration of this as the Courts are now deciding whether she should be the child’s carer. Social Work England is better placed to consider a social worker’s professionalism and the Council needs an opportunity to reply to her complaint about safeguarding referrals.
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Hampshire County Council (25 004 149)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her and its refusal to delete her records. There is insufficient evidence of fault and the Information Commissioner’s Office is better placed to consider a complaint about management of records.
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London Borough of Barnet (25 004 340)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about Ms X’s housing priority band and the time taken by the Council to offer her permanent accommodation. There is insufficient evidence of fault to justify an investigation.
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Hampshire County Council (25 004 413)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.
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Derbyshire County Council (25 004 441)
Statement Closed after initial enquiries Child protection 17-Sep-2025
Summary: We will not investigate X’s complaint about the actions of the Council’s Local Authority Designated Officer (LADO) regarding a safeguarding referral the Council made to a professional regulator and the Disclosure and Barring Service (DBS). There is insufficient evidence of fault.
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Cheshire West & Chester Council (25 004 468)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate X’s complaint about the Council’s failure to sign a contract for their child, Y’s, school which meant they missed out on four transition half-days. This is because the Council apologised, offered a symbolic payment, and an investigation is unlikely to achieve a different outcome.
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Leicester City Council (25 004 636)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s application for discretionary council tax relief. This is because it relates to events that took place more than 12 months ago; it would have been reasonable for Mr X to bring this complaint to us sooner. In addition, as this complaint relates to a council tax exemption, this is a matter for the Valuation Tribunal.