Decision search
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Birmingham City Council (25 006 504)
Statement Upheld Refuse and recycling 26-Feb-2026
Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the Council’s repeated failed to collect Miss X’s household waste in line with its assisted collection service is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.
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Bristol City Council (25 006 572)
Statement Upheld Allocations 26-Feb-2026
Summary: Mr X complained the Council failed to deal with a homelessness application, failed to grant appropriate housing priority and delayed responding to a SAR. He also complained about its complaint handling. We found no lack of response to a homelessness application, but we found there had been fault in the Council’s priority banding decisions. There was no fault in complaint handling. We recommended an apology and that action be taken to address the housing priority issue.
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Essex County Council (25 006 772)
Statement Upheld Special educational needs 26-Feb-2026
Summary: The Council was at fault for the time taken to complete a child’s Education, Health and Care needs assessment. This meant the child had to wait much longer than they should have to receive an Education, Health and Care Plan. The Council was not at fault for failing to provide alternative provision to the child. The Council agreed to apologise and make a payment to recognise the delays finalising an Education, Health and Care Plan.
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Surrey County Council (25 006 976)
Statement Upheld Assessment and care plan 26-Feb-2026
Summary: We have found fault in the Council’s actions. The Council delayed re-assessing Mr B’s needs for care and support. As a result, there was a delay in Mr B receiving the support he needed. The Council has agreed to apologise to Mr B, pay a financial remedy and carry out a service improvement.
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London Borough of Southwark (25 023 221)
Statement Closed after initial enquiries Trees 26-Feb-2026
Summary: We will not investigate most of Miss X’s complaint about damage caused to her vehicle by a Council owned tree because it is reasonable for her to take the matters complained about to court. We will not investigate her complaint about the complaints process because the tests in our Assessment Code are not met.
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London Borough of Haringey (25 023 351)
Statement Closed after initial enquiries Other 26-Feb-2026
Summary: We will not investigate this complaint about how the Council dealt with requests for information. The Information Commissioner is better placed to consider and decide the matter, and we cannot achieve the outcome Mr X wants.
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Calderdale Metropolitan Borough Council (25 023 620)
Statement Closed after initial enquiries Rights of way 26-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to clear an obstruction along a public footpath. This is because it is reasonable for him to pursue the matter at court.
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Essex County Council (25 026 050)
Statement Closed after initial enquiries Child protection 26-Feb-2026
Summary: We will not investigate Ms M’s complaint because we cannot investigate complaints about the preparation or content of reports for Court, and while it may be possible to separate some of Ms M’s complaints about the work the Council did to inform the reports, there is nothing we could add to the independent investigation that has already taken place.
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Transport for London (25 027 939)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2026
Summary: We will not investigate Miss B’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged road charging contravention. This is because it was reasonable for Miss B to challenge this PCN by putting in an appeal to London Tribunals.
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London Borough of Islington (25 027 988)
Statement Closed after initial enquiries Highway repair and maintenance 26-Feb-2026
Summary: We will not investigate Mr C’s complaint that he suffered injuries after tripping on an uneven footpath which the Council had failed to repair. This is because it is reasonable for Mr C to take the Council to court.