Decision search
Your search has 56922 results
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London Borough of Waltham Forest (25 011 089)
Statement Upheld Assessment and care plan 16-Apr-2026
Summary: Miss X complained about how the Council dealt with her care and support needs and that it placed her in unsuitable accommodation over a significant period. There was fault by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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North Yorkshire Council (25 013 263)
Statement Upheld School transport 16-Apr-2026
Summary: There was some fault in the way the Council publicised its new home to school transport policy and the way in which this was considered by its Transport Appeal Committee at Mrs X’s appeal. However, this did not cause Mrs X a significant injustice as she was aware of the Council’s new policy and that the school applied for was not the nearest school for school transport purposes. The Council has agreed to take action to improve its communication of the new policy to prevent others being affected by the same fault.
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London Borough of Islington (25 014 311)
Statement Closed after initial enquiries Homelessness 16-Apr-2026
Summary: We will not investigate this complaint about the advice the Council gave Mr X about benefits he could get to help pay his rent. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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Plymouth City Council (25 015 930)
Statement Closed after initial enquiries Other 16-Apr-2026
Summary: We will not investigate Mr X’s complaint about his supported living accommodation. This is because there is not enough evidence of fault to warrant our involvement.
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Cambridgeshire County Council (25 015 993)
Statement Closed after initial enquiries Residential care 16-Apr-2026
Summary: Mrs A complained about the care provided to her mother, Mrs B, before her death at Woodlands Care Centre. We will not investigate this complaint because it is unlikely we can add anything more to the investigation already carried out by the organisation.
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Woodlands Care Centre (RCH Care Homes) (25 015 993a)
Statement Closed after initial enquiries Other 16-Apr-2026
Summary: Mrs A complained about the care provided to her mother, Mrs B, before her death at Woodlands Care Centre. We will not investigate this complaint because it is unlikely we can add anything more to the investigation already carried out by the organisation.
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Derbyshire County Council (25 019 065)
Statement Closed after initial enquiries Child protection 16-Apr-2026
Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Miss X’s family. The law does not allow us to investigate matters which have been subject to court proceedings. In any case, Miss X’s complaint is late and there are no good reasons for us to exercise discretion to consider any parts of the complaint that could be separable from court proceedings.
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City of Wolverhampton Council (25 019 359)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Apr-2026
Summary: We will not investigate this complaint about a ‘right to buy’ application. It is reasonable to expect Mr X to take court action.
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Stratford-on-Avon District Council (25 019 548)
Statement Closed after initial enquiries Refuse and recycling 16-Apr-2026
Summary: We cannot investigate Mr X’s complaint about the Council changing the frequency of bin collections. This issue affects all or most residents in the area and so the law says we cannot investigate. We will not investigate Mr X’s complaint about the Council refusing to offer extra bin capacity as a reasonable adjustment because there is not enough evidence of fault to warrant our involvement.
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London Borough of Waltham Forest (24 022 506)
Statement Not upheld Assessment and care plan 16-Apr-2026
Summary: The Council was not at fault for deciding not to carry out a new assessment of Mr X’s care and support needs. It was entitled to decide Mr X’s needs had not changed since its last assessment and refer him to the NHS for further support.