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Staffordshire County Council (25 002 854)
Statement Upheld Special educational needs 25-Feb-2026
Summary: Mrs X complained about the way the Council dealt with Ms Y’s special educational needs provision in her Education, Health and Care Plan. We have found by the Council, causing injustice, by failing to: deliver the provision set out in Ms Y’s Education Health and Care Plan; complete the annual review process within the statutory timescales; and properly consider Ms Y’s circumstances before deciding to transfer her Plan to another Council. The Council has agreed to remedy this injustice by: apologising, making payments to acknowledge the impact of the missed provision and reflect the upset caused by the delays with the annual review process; and issue a final amended Plan without further delay.
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London Borough of Redbridge (25 003 220)
Statement Not upheld Child protection 25-Feb-2026
Summary: Mr X complained the Council’s social worker made false claims to justify a child protection plan for his child, Y. Mr X said the social worker used threats and blackmail to pressure Y. Mr X also said the social worker and the Council did not consider his concerns or the family’s health, cultural background and religious beliefs. The Council was not at fault. The Council considered Mr X’s complaint and the Council’s evidence does not support his concerns about the social worker.
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Leeds City Council (25 003 518)
Statement Upheld Special educational needs 25-Feb-2026
Summary: We found fault with the Council delaying outside the statutory timescales in reviewing Mrs X’s child’s Education, Health and Care Plan and deciding whether it should reassess Mrs X child. We also found fault with the Council failing to provide suitable education for one term and failing to ensure delivery of Y’s full Education, Health and Care Plan provision. We also found fault with the Council’s handling of Mrs X’s contacts and complaints. The Council agreed to issue an apology and a financial payment to Mrs X for the injustice the Council’s fault caused.
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London Borough of Brent (25 004 662)
Statement Upheld Special educational needs 25-Feb-2026
Summary: We find that the Council failed to provide the individual tuition as required under the complainant’s brother’s Education, Health and Care Plan. This has caused detriment to his brother’s abilities and has caused avoidable distress and time and trouble for the complainant. The Council has accepted our recommended remedy for the injustice, and therefore we are closing the complaint.
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Lancashire County Council (25 004 998)
Statement Not upheld Assessment and care plan 25-Feb-2026
Summary: There was no fault by the Council, in its handling of a proposed move for the complainant to a residential care facility in Wales. The Council was entitled to decide it would not fund the proposed placement because it involved more support than the complainant needed, and although there was a significant delay in resolving the matter, the evidence shows this was because of disagreements between the Council and the complainant’s family, and not because it allowed the matter to drift. The Council was also entitled to decide the complainant could safely be placed in a mixed-sex facility. We have therefore completed our investigation.
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Statement Closed after initial enquiries Building control 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to requests to issue a completion certificate for her extension. The Council has advised Mrs X what information is required. It has offered to write to her again to confirm this or visit her property to progress matters with her and her builder.
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Cambridgeshire County Council (25 005 768)
Statement Upheld Special educational needs 25-Feb-2026
Summary: Mr X complains the Council failed to provide a suitable educational placement after his child, Y, was no longer able to attend school in January 2024. Mr X also says the Council failed to complete Y’s Education, Health and Care Needs Assessment within the statutory timescales; and failed to respond to Mr X’s proposed amendments to Y’s draft Education, Health and Care Plan. Mr X says this caused him and his family distress and for Y to miss education. We have found fault in the actions of the Council for failing to issue Y’s Education, Health and Care Plan within statutory timescales and for failing to provide a suitable educational placement. The Council has agreed to write to Mr X to issue an apology and pay him a financial payment.
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Bristol City Council (25 011 893)
Statement Closed after initial enquiries Homelessness 25-Feb-2026
Summary: We will not investigate Ms X’s complaint about the Council not securing alternative accommodation for her relative. This is mostly because the complaint is late without good reason to investigate it now.
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Warrington Council (25 012 356)
Statement Closed after initial enquiries Special educational needs 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s actions in carrying out an Education, Health and Care Needs Assessment. This is because the complaint is late and there are no good reasons why the complainant could not have complained sooner.
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Solihull Metropolitan Borough Council (25 012 620)
Statement Upheld Other 25-Feb-2026
Summary: We have upheld Mr X’s complaint about the Council’s response to his neighbour shooting wildlife. The Council have agreed to a suitable remedy.