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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Haringey (25 010 768)

Statement Closed after initial enquiries Child protection 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because an investigation would be unlikely to add anything worthwhile to the Council’s response or lead to a different outcome.
Lincolnshire County Council (25 010 789)

Statement Upheld Direct payments 13-Jan-2026

Summary: We will not investigate this complaint about charging for adult social care. The Council has increased the personal budget and will backdate any overpayment. The Council has given a detailed response about requests for disability related expenditure and will consider this further if it receives supporting evidence. We are satisfied with the Council’s actions in response to the complaint and it is unlikely we would add anything further.
Birmingham City Council (25 010 815)

Statement Closed after initial enquiries Managing council tenancies 13-Jan-2026

Summary: We cannot investigate part of Miss X’s complaint about the Council’s contractor crossing her property because it relates to the Council’s function as a social housing landlord and the law says we cannot investigate. We will not investigate Miss X’s complaint about anti-social behaviour generated by the site because the Council has not had the opportunity to consider the complaint.
Manchester City Council (25 010 928)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his application to join the housing register and reviewed his banding. This is because the complaint is late and there is no good reason to investigate now.
Wiltshire Council (25 010 938)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate this complaint about accuracy of information held by the Council. The Information Commissioner is better placed to consider and decide Mr X’s complaint.
London Borough of Harrow (25 010 943)

Statement Closed after initial enquiries Private housing 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair because it is late. There is no indication Mr X could not have complained earlier and no good reason to decide to investigate now. Even if the complaint was not late, it is unlikely further investigation would lead to a different outcome.
Suffolk County Council (25 010 958)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to restrict the complainants contact under its unreasonable behaviour policy. This is because the injustice caused is not significant enough to justify our involvement.
Lancaster City Council (25 011 023)

Statement Closed after initial enquiries Antisocial behaviour 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s response to a report of fly-tipping. The injustice is not significant enough to warrant our involvement.
North East Lincolnshire Council (25 011 146)

Statement Upheld Housing benefit and council tax benefit 13-Jan-2026

Summary: We upheld Ms X’s complaint about the Council’s process for applications for Discretionary Housing Payments. This is because the Council accepted its error and has agreed to resolve the complaint early by providing a remedy for Ms X’s injustice and improving its service for others.
London Borough of Hammersmith & Fulham (25 011 199)

Statement Closed after initial enquiries Child protection 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about decisions by a child protection conference and its complaints’ outcome. We are unlikely to reach a significantly different outcome.

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