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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

Transport for London (24 022 311)

Statement Closed after initial enquiries Parking and other penalties 14-May-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating and it is not a good use of public funds to investigate how a Council dealt with a complaint.
Welwyn Hatfield Borough Council (24 022 325)

Statement Closed after initial enquiries Refuse and recycling 14-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.
London Borough of Brent (23 020 758)

Statement Upheld Homelessness 14-May-2025

Summary: Miss B complained about the Council’s failure to provide her family with suitable accommodation when they were homeless. We find that the Council provided unsuitable bed and breakfast accommodation for far longer than the legal limit and failed to properly explore alternative housing options. It also delayed carrying out a suitability review after it placed the family in alternative accommodation. The Council has agreed to apologise and make a payment to Miss B, as well as making service improvements.
Sandwell Metropolitan Borough Council (23 021 359)

Statement Closed after initial enquiries Trees 14-May-2025

Summary: We will not investigate this complaint about a tree because there is insufficient evidence of fault by the Council.
Durham County Council (24 020 198)

Statement Closed after initial enquiries Charging 14-May-2025

Summary: We will not investigate Mr X’s complaint about poor care by his late mother’s care provider. He says they ignored medication instructions which led to medication being administered incorrectly. This is because an investigation would not lead to any further findings or outcomes. In addition, there is insufficient evidence of fault.
Staffordshire County Council (24 020 377)

Statement Upheld Special educational needs 14-May-2025

Summary: We have upheld Mrs X’s complaint about the Council’s delay in providing the provision and support listed in her child’s Education, Health and Care plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
North Yorkshire Council (24 020 404)

Statement Closed after initial enquiries Private housing 14-May-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of disrepair in a private rented property. This is because there is not enough evidence of fault to justify investigating.
City of York Council (24 020 411)

Statement Closed after initial enquiries Managing council tenancies 14-May-2025

Summary: We cannot investigate this complaint about how the Council is managing one of its social housing properties.
Waverley Borough Council (24 020 822)

Statement Upheld Council tax 14-May-2025

Summary: We will not investigate this complaint about a council tax error. This is because the Council has provided a satisfactory response and there is not enough remaining injustice to require an investigation.
London Borough of Hillingdon (24 020 919)

Statement Closed after initial enquiries Child protection 14-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to consider taking child protection action if her partner returned to live in the family home. This is because there is not enough evidence of fault by the Council to warrant an investigation by the Ombudsman.

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