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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55503 results

Herefordshire Council (25 010 934)

Statement Upheld Allocations 14-Jan-2026

Summary: We will not investigate this complaint about Miss X's housing register application. This is because the Council has agreed to remedy the injustice.
Milton Keynes Council (25 010 944)

Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026

Summary: The law says we cannot investigate Mr X’s complaint about a delay in carrying out works to his property because the Council is acting as registered social landlord when carrying out work to its own housing stock.
Reading Borough Council (25 010 946)

Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to comply with a determination made by the Housing Ombudsman Service. The law says we cannot investigate complaints about councils when they are acting in their capacity as a registered social landlord.
London Borough of Lambeth (25 011 119)

Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Jan-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s housing benefit complaint. It is not a proportionate use of public funds to investigate complaint-handling in isolation, and the complaint is late in any event. The Information Commissioner is best placed to consider his complaint about the Council’s response to an information request.
Bury Metropolitan Borough Council (25 011 132)

Statement Closed after initial enquiries Special educational needs 14-Jan-2026

Summary: We cannot investigate part of Miss X’s complaint about how the Council consulted schools or the decision to name a specific school in her child’s Education, Health and Care (EHC) Plan because Miss X appealed to a tribunal and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaint about poor communication or an earlier EHC Plan because an investigation is unlikely to achieve a different outcome and the injustice claimed is not significant enough.
Trafford Council (25 011 269)

Statement Closed after initial enquiries Parking and other penalties 14-Jan-2026

Summary: We will not investigate this complaint about the delay in providing disabled parking bays. Whilst I acknowledge it has taken some time, I understand the bays have now been installed., We consider that further investigation will not lead to a different outcome.
Gateshead Metropolitan Borough Council (25 011 299)

Statement Closed after initial enquiries Other 14-Jan-2026

Summary: We will not investigate this complaint that the Council has not replaced a fence it removed. This is because ultimately Ms X has the right to take the Council to court for the cost of a replacement fence.
Sefton Metropolitan Borough Council (25 011 309)

Statement Closed after initial enquiries School transport 14-Jan-2026

Summary: We will not investigate part of Mrs X’s complaint about the Council’s decision not to provide home to school transport for her child because there is insufficient evidence of fault. We will not investigate Mrs X’s complaint that the stage two decision letter was late because the Council already apologised and an investigation would not lead to a different outcome.
City of Bradford Metropolitan District Council (25 011 368)

Statement Upheld Council tax 14-Jan-2026

Summary: We will not investigate this complaint about enforcement of a Council tax debt because the matter has been remedied.
Manchester City Council (25 011 504)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Jan-2026

Summary: We will not investigate this complaint about the Council issuing a second, and significantly higher, property valuation during the Right to Buy process, even though the complainant had already accepted the first valuation. It is reasonable to expect the complainant to use the alternative court remedy.

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