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Decision reason: Closed after initial enquiries Not upheld Upheld

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Transport for London (25 013 245)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled penalty charge notices. This is because Mr X has used his right of appeal to London Tribunals. Therefore his complaint is outside of our jurisdiction.
Oxford City Council (25 013 325)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about an Excess Charge Notice. This is because there is insufficient evidence of fault to warrant an investigation.
Somerset Council (25 013 456)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.
Westmorland and Furness Council (25 013 711)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council ending his housing benefit. This is because there is not enough evidence of fault. And it is reasonable to expect him to make a latte appeal.
Essex County Council (25 013 964)

Statement Upheld Special educational needs 13-Jan-2026

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
London Borough of Islington (25 014 603)

Statement Upheld Allocations 13-Jan-2026

Summary: Ms C complained about the Council’s handling of her family’s housing situation since Spring 2024 when it found their accommodation impacted the health and wellbeing of the family. We found no fault by the Council in how it considered and applied its allocation scheme. It offered a symbolic payment to Ms C as part of its complaints process for its inability to attend a meeting and an omission in its complaint’s response. This was an appropriate remedy to acknowledge the inconvenience this cause her.
Salford City Council (25 014 829)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his local welfare fund applications. There is not enough evidence of fault to justify investigation.
East Devon District Council (25 014 874)

Statement Closed after initial enquiries Councillor conduct and standards 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate the behaviour of a Parish Councillor. There is not enough evidence of fault to justify an investigation. We cannot investigate the actions of Parish Councils.
Royal Borough of Greenwich (25 015 478)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate Ms Z’s complaint about legal proceedings involving the Council. This is because the law does not allow us to investigate complaints about court action and what happened in court.
Oxfordshire County Council (25 006 084)

Statement Not upheld Parking and other penalties 13-Jan-2026

Summary: The Council was not at fault for how it handled Ms X’s debt from a Penalty Charge Notice.

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