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Decision reason: Closed after initial enquiries Not upheld Upheld

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Lancashire County Council (25 004 261)

Statement Upheld Special educational needs 13-Jan-2026

Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review (AR) in July 2024, ahead of Y’s transfer year in 2025. The Council was at fault. It delayed issuing Y’s EHC Plan by four months following the July AR. The Council agreed to apologise and make a payment to Mrs X and Y to recognise the distress and uncertainty the delay caused.
Spelthorne Borough Council (25 005 000)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s application for housing as it is unlikely we will find fault by the Council.
Bolton Metropolitan Borough Council (24 022 868)

Statement Upheld Allocations 12-Jan-2026

Summary: Mr D says the Council placed him in the wrong housing band. There is fault by the Council in some parts of the complaint including delay responding to review requests. The Council is already making service improvements, and it has now agreed to apologise to Mr D and respond to his outstanding complaint which challenged a review decision on banding.
Somerset Council (25 011 771)

Statement Closed after initial enquiries School transport 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X’s medical evidence in support of her application for school transport. This is because an investigation would be unlikely to find fault with the Council’s actions.
London Borough of Camden (25 011 884)

Statement Closed after initial enquiries Planning applications 12-Jan-2026

Summary: We will not investigate this complaint about the Council approving a planning application. There is no worthwhile outcome achievable by our involvement.
Norfolk County Council (25 013 524)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged and written off. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
Essex County Council (25 013 651)

Statement Upheld Special educational needs 12-Jan-2026

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
East Lindsey District Council (25 014 261)

Statement Closed after initial enquiries Noise 12-Jan-2026

Summary: We will not investigate this complaint about a noise nuisance investigation because there is not enough evidence of fault to justify investigating.
Norfolk County Council (25 015 109)

Statement Closed after initial enquiries Child protection 12-Jan-2026

Summary: We cannot investigate Mrs X’s complaint about false information that she says led to her children being removed from her care. The issues raised relate to what happened in court.
Christies Care Ltd (25 015 187)

Statement Closed after initial enquiries Domiciliary care 12-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider wrongly accusing her of abusing her mother and reporting it to the Council. This is because there is insufficient evidence of fault by the Care Provider and we would not be able to achieve the outcome Ms X wants.

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