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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55503 results

Bolton Metropolitan Borough Council (25 017 869)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mrs X’s complaint about parking outside her property, because there is not enough evidence of fault or significant injustice to warrant our involvement.
Royal Borough of Greenwich (25 018 615)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate this complaint about the Council failing to pay Mrs X following a county court judgement awarded in her favour. This is because Mrs X has already sought to enforce the judgement through the courts. We cannot investigate any complaint about the Council’s actions leading to the original judgement or its use of public funds to avoid payment, as these issues also fall outside our jurisdiction.
London Borough of Sutton (25 018 669)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2026

Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is not significant enough personal injustice to warrant investigation.
Thurrock Council (25 019 211)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate Miss X’s complaint about how the Council handled her case when her children were taken away from her. The issues raised relate to what happened in court.
London Borough of Hillingdon (25 019 257)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a Council tax exemption and discount because there is a right of appeal to a Valuation Tribunal.
Southampton City Council (25 019 368)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a student exemption from Council tax because there is a right of appeal to a Valuation Tribunal.
London Borough of Camden (25 022 787)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s homelessness application. There is insufficient evidence of fault by the Council which would warrant an investigation.
Surrey County Council (25 022 925)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
South Staffordshire District Council (25 023 041)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.
Staffordshire County Council (24 021 918)

Statement Upheld Special educational needs 13-Jan-2026

Summary: Mr X complained the Council did not issue an updated Education, Health and Care Plan for his child, Y after an annual review in August 2024. He also complained about poor communication from the Council. We found fault by the Council on both parts of Mr X’s complaint. The Council has agreed to apologise and make a payment to recognise the impact of Y’s missed provision and the distress, frustration and uncertainty caused.

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