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Decision reason: Closed after initial enquiries Not upheld Upheld

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Kent County Council (25 002 389)

Statement Closed after initial enquiries School admissions 13-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s co-ordination of the school admission process. There is not enough evidence of fault by the Council to warrant our further involvement.
London Borough of Redbridge (25 002 435)

Statement Closed after initial enquiries Parking and other penalties 13-May-2025

Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to London Tribunals.
Birmingham City Council (24 021 203)

Statement Closed after initial enquiries Parking and other penalties 13-May-2025

Summary: We cannot investigate this Miss X’s complaint’s about a Penalty Charge Notice because she has appealed to court about the same matter.
Essex County Council (24 008 703)

Statement Upheld Special educational needs 12-May-2025

Summary: Ms X complained the Council did not provide suitable education to her child when they were out of school and delayed updating their education, health and care plan. Based on current evidence I intend to find the Council at fault for not providing suitable education and delaying making a decision on Ms X’s child’s annual review. Ms X’s child has missed a significant amount of education. To remedy the injustice caused the Council agreed to apologise, make a payment to recognise loss of education and secure suitable provision for the child.
Sheffield City Council (24 009 488)

Statement Upheld Charging 12-May-2025

Summary: Mr X complained that the Council wrongly decided his father, Mr Y, deprived himself of assets for the purpose of reducing his care fees. We found that the Council’s decision was not supported by all the available evidence, and so was fault. That fault caused Mr X and his siblings an injustice for which we have recommended a remedy.
North Yorkshire Council (24 009 781)

Statement Upheld Trees 12-May-2025

Summary: We have found the Council at fault for not notifying Mrs X that it had confirmed Tree Preservation Orders within her property. This did not cause Mrs X an injustice as she was aware the Orders had been made and saw they had been confirmed online.
Tameside Metropolitan Borough Council (24 011 545)

Statement Not upheld Planning applications 12-May-2025

Summary: Mrs X complained the Council failed to take into account information in relation to the planning application. Mrs X says this has caused her distress due to the impact on the nearby infrastructure. I have not found fault in the actions of the Council.
London Borough of Islington (24 014 104)

Statement Upheld Homelessness 12-May-2025

Summary: Mr X complained it took the Council too long to give him a decision on his homelessness application and did not respond to his concerns about the suitability of the accommodation it provided him with. Mr X said he has lived in a property which he believed was unsuitable. We found the Council at fault for the time it took to give him a decision on his homelessness application and look at the suitability of his accommodation. The Council agreed to apologise to Mr X, make a payment to him and carry out a service improvement.
Essex County Council (24 015 301)

Statement Upheld Safeguarding 12-May-2025

Summary: Ms X complains the Council failed to recognise that a malicious safeguarding concern had been raised about her, resulting in it investigating the concern and subjecting her to supervised contact with her son. The Council accepts it should have started making safeguarding enquiries when it first received the concern in December 2023 and has apologised. There is no other evidence of fault by the Council.
Derbyshire County Council (24 015 538)

Statement Upheld Special educational needs 12-May-2025

Summary: Mrs X complained the Council failed to issue her child, Y’s, Education, Health and Care Plan within statutory timescales after deciding Y needed a Plan in May 2024. She also said the Council delayed issuing a response to her complaint. The Council was at fault because it issued Y’s final EHC Plan 36 weeks outside of statutory timescales. It was also at fault for not issuing its complaint responses within timescales. The Council has agreed to make a payment of £2300 to recognise Y’s loss of provision and the distress, frustration and uncertainty caused.

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