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Your search has 55503 results

  • Suffolk County Council (25 001 384)

    Statement Upheld Special educational needs 13-Jan-2026

    Summary: Mrs X complained the Council failed to complete her child’s Education, Health and Care Plan within the statutory timescales. We find the Council at fault for delay, which caused uncertainty and distress. The Council has agreed to apologise and make a payment to Mrs X. It should also review its action plan to ensure Education, Health and Care Plan writing is conducted in line with the timescales set out in statutory guidance.

  • London Borough of Tower Hamlets (25 001 433)

    Statement Upheld Assessment and care plan 13-Jan-2026

    Summary: The Council was at fault for delaying assessing Ms X for adaptations to her property. As a result Ms X has not been able to wash properly and has had to wait much longer than she should for the Council to agree to adaptations. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her to recognise the delays she experienced and carry out a service improvement.

  • Salford City Council (25 001 458)

    Statement Upheld Council tax 13-Jan-2026

    Summary: The Council was at fault. It failed to inform Mr X it would not proceed with his Council Tax disability band reduction application if he failed to provide information it requested. Although this did not cause Mr X an injustice the Council agreed to make service improvements to prevent this happening again to other applicants. There was no fault in how it handled Mr X’s Blue Badge application.

  • Stevenage Borough Council (25 001 485)

    Statement Upheld Allocations 13-Jan-2026

    Summary: Mrs X complained the Council failed to take sufficient action to provide accommodation that meets the needs of her family. The Council failed to take timely action once it was determined that her current property could not be adapted to meet her needs meaning Mrs X has been living in accommodation without proper washing and sleeping facilities impacting on her mental and physical health. As well as exploring all possibilities to find alternative accommodation the Council will make Mrs X a symbolic payment.

  • Hertfordshire County Council (25 002 168)

    Statement Upheld Other 13-Jan-2026

    Summary: Mr X complained about the way the Council dealt with his son, Y’s care. The Council was at fault for incorrectly making an early referral and giving Mr X confusing information about panel attendees. This caused Mr X frustration. The Council has agreed to arrange a stage three panel to remedy this.

  • London Borough of Enfield (25 002 343)

    Statement Upheld Council tax 13-Jan-2026

    Summary: Mr X complained the Council did not apply his single person council tax discount and wrongly instructed enforcement agents to take debt recovery action against him. He also complained about poor communication from the Council. The Council was not at fault for the way it handled Mr X’s council tax account or for instructing enforcement agents. The Council was at fault for its lack of communication with Mr X, which caused him distress and uncertainty. The Council has agreed to apologise to Mr X.

  • West Northamptonshire Council (25 002 633)

    Statement Upheld Special educational needs 13-Jan-2026

    Summary: The Council was at fault for the time taken to issue an Education, Health and Care Plan for Ms X’s child and for not putting in place suitable education when the child was out of school. This meant the child had to wait much longer than they should for support with their special educational needs and missed out on education they should have received. To remedy the injustice caused the Council agreed to apologise, make payments to recognise the loss of education, special educational provision and delays issuing an Education, Health and Care Plan. The Council also agreed to carry out a service improvement.

  • London Borough of Brent (25 003 059)

    Statement Upheld Homelessness 13-Jan-2026

    Summary: Mrs F complained about how the Council has handled her homelessness. The Council has accepted there was a delay in placing Mrs F in temporary accommodation. This caused Mrs F distress whilst she was awaiting eviction. The Council has already made a symbolic payment to remedy this injustice.

  • Thurrock Council (25 003 806)

    Statement Closed after initial enquiries Child protection 13-Jan-2026

    Summary: We cannot investigate this complaint about the Council’s involvement in the care of Mrs X’s child. Most of the complaint relates to matters considered in court, which the law prevents us from investigating. Events before May 2024 are late. There is insufficient evidence of fault in more recent events we could consider, and in any event we could not achieve the outcome Mrs X seeks.

  • London Borough of Hackney (25 004 156)

    Statement Upheld Homelessness 13-Jan-2026

    Summary: Ms X complained about the Council’s actions after she told it she was a victim of domestic abuse. We find the Council at fault in its handling of her initial approach, including its treatment of her at its offices, its failure to complete a Domestic Abuse, Stalking and Honour Based Violence risk assessment, and its failure to provide interim accommodation without delay. We also find fault in the Council’s delay in accepting the relief and main housing duties, its failure to properly consider the suitability of the interim accommodation and unsafe areas, its failure to inform Ms X of her right to request a suitability review, and its poor complaint handling. These faults caused Ms X avoidable distress and uncertainty, placed her at risk of harm by requiring her to return to the property where the alleged abuse occurred, led to a loss of statutory review rights, and caused her unnecessary time and trouble in pursuing her complaint. The Council has agreed to apologise, make a payment to Ms X, and take action to improve its services.

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