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Your search has 52409 results

  • London Borough of Hillingdon (25 000 648)

    Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

    Summary: We will not investigate this complaint the Council has breached its duties under the Highways Act 1980, by not maintaining Mr Y’s road. Mr Y has an alternative legal remedy to apply to the Magistrates Court for an order, requiring the Council to carry out the work, and it would be reasonable to expect him to use this alternative legal remedy.

  • Leicester City Council (25 000 719)

    Statement Closed after initial enquiries Homelessness 14-May-2025

    Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty. It was reasonable for Miss X to ask for a review of the decision and she has now done so.

  • Maidstone Borough Council (25 001 274)

    Statement Closed after initial enquiries Elections and electoral register 14-May-2025

    Summary: We cannot investigate this complaint about the administration of a postal vote as this matter is not within our legal remit. Mr X’s concerns about data protection are best dealt with by the Information Commissioner’s Office. We will not investigate the Council's complaint handling as in isolation this does not cause Mr X a level of injustice that would warrant our further involvement

  • Buckinghamshire Council (25 002 494)

    Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

    Summary: We will not investigate Miss C’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss C to take the Council to court.

  • West Berkshire Council (24 013 536)

    Statement Upheld School transport 14-May-2025

    Summary: Ms B complained that the Council had unreasonably (and at short notice) removed her daughter’s bus pass for free transport to school from Ms B’s address. Based on current evidence we consider the Council did not properly consider the question of where C’s main residence was and has failed to offer an appropriate remedy for the injustice caused to Ms B and C. The Council has now agreed to apologise to Ms B, pay her £1250, consider any new application she submits and improve its procedures for the future.

  • London Borough of Hammersmith & Fulham (24 004 827)

    Statement Upheld Transition from childrens services 14-May-2025

    Summary: Ms D complained the Council failed to carry out an occupational therapy assessment when her son, Mr J, transferred from children’s to adult’s social care services. We have found the Council significantly delayed completing an occupational therapy assessment. This delay caused Ms D avoidable frustration, uncertainty and distress. It affected the housing priority afforded to the household, creating significant uncertainty about whether Ms D missed suitable housing opportunities. The delay also means the household will live in accommodation that poses risks to their wellbeing for longer than they otherwise would have. The Council agreed to apologise and backdate Ms D's housing priority to the point Mr J transitioned to adult care services. The Council agreed to pay a financial remedy in recognition of the avoidable distress and risk of harm caused by the delay. The Council also agreed to review the case with senior officers and write to Ms D to set out its proposal for making a direct offer of suitable accommodation.

  • Kent County Council (24 000 111)

    Statement Upheld Assessment and care plan 13-May-2025

    Summary: Mrs Y complains that her son, Mr D, was left with unmet care needs due to failures by the Council in 2023. She also says the Council did not arrange appropriate advocacy support for Mr D, did not provide information and advice about the use of direct payments and failed to consider its duties under the Equality Act. We find there was a delay in reviewing Mr D’s direct payments. The fault has created uncertainty because we cannot say if Mr D had unmet needs during the period of delay. We also find the Council did not post monthly statements of the direct payment account as agreed. The Council will apologise and make a symbolic payment of £250 to Mr D.

  • Surrey County Council (24 008 742)

    Statement Upheld Assessment and care plan 13-May-2025

    Summary: Miss X complained about how the Council managed her care needs after the previous arrangement broke down and it did not provide her with the support or hours she needed. We found the Council at fault for significant delays with a reassessment of her needs and how it decided her care hours. The Council has agreed to apologise to Miss X, make a symbolic payment, and take action to prevent recurrence of fault.

  • Hertfordshire County Council (24 008 995)

    Statement Closed after initial enquiries Safeguarding 13-May-2025

    Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.

  • Malvern Hills District Council (24 009 105)

    Statement Upheld Building control 13-May-2025

    Summary: Mr X complained that the Council did not properly deal with a planning application or enforcement of building regulations compliance. The Council is at fault because its communication to Mr X was not clear. The Council has provided an appropriate remedy.

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