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  • Leeds City Council (24 021 563)

    Statement Upheld Special educational needs 17-Nov-2025

    Summary: We will not investigate Mrs X’s complaint that the Council delayed in finalising her son, Mr Z’s, Education, Health and Care Plan. The Council has taken appropriate action to remedy the injustice these delays caused. Therefore, we could not add to the Council’s previous investigation.

  • City of Bradford Metropolitan District Council (24 021 635)

    Statement Closed after initial enquiries Other 17-Nov-2025

    Summary: We will not investigate Mr X’s complaint about Japanese knotweed and other weeds on Council-managed land causing damage to his property. Part of the complaint is late, an investigation would be unlikely to lead to a different outcome and if Mr X considers the Council to be negligent and liable for damage to his property, this is better considered by a court.

  • Rochdale Metropolitan Borough Council (25 000 143)

    Statement Not upheld Safeguarding 17-Nov-2025

    Summary: Miss X complains the Council did not take appropriate action when she raised safeguarding concerns about her family member. We find no fault with the Council.

  • Dorset Council (25 000 399)

    Statement Upheld Special educational needs 17-Nov-2025

    Summary: Ms X complains the Council did not provide suitable alternative provision for her child and delayed issuing the Education Health and Care Plan. Ms X says this caused her child to miss out on education and impacted their emotional wellbeing. We find no fault with the Council’s alternative provision offer. We do find the Council at fault regarding the delay in issuing the Education Health and Care Plan which caused injustice. The Council has agreed to make a payment to Ms X.

  • London Borough of Haringey (25 000 606)

    Statement Closed after initial enquiries Allocations 17-Nov-2025

    Summary: We will not investigate Miss X’s complaint about the suitability of her accommodation. This is because she had the right to take the matter to court and we consider it reasonable to expect her to do this.

  • Lancashire County Council (25 001 029)

    Statement Upheld Special educational needs 17-Nov-2025

    Summary: Mrs X complained about the Council’s actions during the Education, Health and Care needs assessment process for her child. We find the Council at fault for delay, poor communication, and failure to secure suitable full-time education. This caused a loss of special educational provision and missed education for her child, and avoidable distress, uncertainty, and time and trouble for Mrs X. The Council has agreed to apologise and make a payment to Mrs X.

  • Wakefield City Council (25 001 462)

    Statement Not upheld Charging 17-Nov-2025

    Summary: It was not fault for the Council to request details of Mrs X’s previous expenditure before it decided her eligibility for financial assistance with care home costs. The Council gave timely information about respite charges based on the information provided by Mrs X’s family.

  • Surrey Heath Borough Council (25 002 001)

    Statement Closed after initial enquiries Land 17-Nov-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision to sell land it owns because there is not enough personal injustice caused to Mrs X to warrant an investigation.

  • Leicestershire County Council (24 022 240)

    Statement Upheld Special educational needs 17-Nov-2025

    Summary: We found fault by the Council on Mrs Y’s complaint about its failure to process her request for an Education, Health and Care plan within statutory timescales. It missed the statutory time limit by 39 weeks. It failed to consider whether it was appropriate to fund her daughter’s special needs it was aware of when she started home education. It also failed to consider its section 19 duties sooner, advise her and consider education other than at school sooner, or give her information about the consequences of home educating her. The Council agreed to send a written apology, pay £397.06 for the injustice caused by its failures, provide an Action Plan showing how future assessments will be completed within statutory timescales, and will ensure relevant officers consider section 19 duties and education other than at school during assessments where children are out of school. It will ensure it gives parents relevant information and improve communication with them.

  • Durham County Council (24 023 388)

    Statement Upheld Special educational needs 17-Nov-2025

    Summary: Mrs X complained the Council failed to put in place education for her daughter when she could no longer attend her allocated school and failed to ensure her daughter received the provision in her EHC Plan. There is no fault in how the Council dealt with the education available to Mrs X’s daughter. There is evidence of some of Mrs X’s daughter’s provision not being in place. That meant her daughter missed out on some provision. The apology already offered to Mrs X is satisfactory remedy.

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