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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

London Borough of Bexley (24 019 166)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.
West Lancashire Borough Council (24 002 064)

Statement Upheld Enforcement 13-May-2025

Summary: Mr X complained that the Council failed to pursue enforcement action regarding development next to his home. There was fault by the Council due to delay and lack of communication. It has agreed a remedy
Staffordshire County Council (24 004 134)

Statement Upheld Special educational needs 13-May-2025

Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for Y within the statutory time limits, and failed to ensure she received suitable education while she was out of school. Mrs X said this caused her real stress and meant she incurred additional expenses. We find the Council at fault. The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
Telford & Wrekin Council (24 007 302)

Statement Upheld Special educational needs 13-May-2025

Summary: We have found fault with the Council for failing to secure the therapy set out in Mrs X’s daughter’s Education, Health and Care Plan. This caused her to miss out on the therapy she needed. The Council has agreed to apologise and make a symbolic payment to Mrs X in recognition of the missed provision.
London Borough of Lambeth (24 019 622)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
London Borough of Ealing (24 020 281)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing transfer application. There is insufficient evidence of fault which would warrant an investigation.
Boston Borough Council (24 020 401)

Statement Closed after initial enquiries Homelessness 13-May-2025

Summary: We will not investigate Mrs X’s complaint about the lack of support provided by the Council in relation to her homeless application and about the priority band her housing register was awarded. This is because there is insufficient evidence of fault.
London Borough of Islington (24 020 760)

Statement Closed after initial enquiries Special educational needs 13-May-2025

Summary: We will not investigate Miss X’s complaint about how the Council dealt with her concerns that her child’s Special Educational Needs were not being met. This is because there is insufficient evidence of fault causing a significant injustice.
Huntingdonshire District Council (24 020 778)

Statement Closed after initial enquiries Enforcement 13-May-2025

Summary: We will not investigate this complaint about the Council’s decision not to take formal action regarding the condition of his neighbour’s land. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
HC-One No.2 Limited (24 020 830)

Statement Closed after initial enquiries Residential care 13-May-2025

Summary: We will not investigate this complaint about a Care Provider preventing access to one of its residents. The Care Provider was acting on the wishes of the resident, who had capacity to decide. So, the actions of the Care Provider do not cause the claimed injustice. There is also nothing to now achieve as the resident has since died.

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