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Decision reason: Closed after initial enquiries Not upheld Upheld

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Broxbourne Borough Council (25 006 414)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Miss X’s complaint about housing register eligibility. There is insufficient evidence of fault to justify investigating.
Cambridge City Council (25 008 114)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Jan-2026

Summary: We will not investigate this complaint that the Council failed to inform the complainants about changes to the Right to Buy discounts. It is reasonable to expect the complainants to use the alternative court remedy.
London Borough of Croydon (25 008 659)

Statement Closed after initial enquiries Special educational needs 13-Jan-2026

Summary: We will not investigate Miss X’s complaint about an Education Health and Care Plan review delay, communication issues and delays in replying to her complaint. We are unlikely to be able to significantly add to the Council’s reply to her complaint.
Somerset Council (25 009 722)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate Ms X’s complaint that the Council failed to meet is Equality Act duties in its assessment of her housing application and delayed accepting her need for an additional bedroom. There is not enough evidence of fault to warrant an investigation.
London Borough of Tower Hamlets (25 010 077)

Statement Closed after initial enquiries Managing council tenancies 13-Jan-2026

Summary: We cannot investigate Miss Z’s complaint about how the Council handled disrepair in her council home. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.
Trafford Council (25 010 327)

Statement Closed after initial enquiries Council tax support 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s decisions on the payment of council tax support, single person discount and the liability for council tax payments. It was reasonable for Ms X to appeal to the Valuation Tribunal to challenge these decisions.
North Tyneside Metropolitan Borough Council (25 010 358)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Ms X’s complaint about the support provided by the Council’s homelessness service. The Council has since ended its housing duty to Ms X and if she disagrees with this decision, she has a right of review. An investigation would not lead to a different outcome or achieve anything more.
Royal Borough of Greenwich (25 010 390)

Statement Closed after initial enquiries Trading standards 13-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s response to allegations made against her landlord. There is insufficient evidence of fault to justify investigation.
City of Bradford Metropolitan District Council (25 010 565)

Statement Closed after initial enquiries Safeguarding 13-Jan-2026

Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault. We have no powers to consider concerns about the standard of care arranged by the NHS.
London Borough of Redbridge (25 010 664)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to extend his dedicated dropped kerb to create a shared footway crossing with his neighbour in 2022. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

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