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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cornwall Council (25 008 276)

Statement Closed after initial enquiries Special educational needs 15-Nov-2025

Summary: We will not investigate this complaint that the Council has been at fault in the process of making alternative and special educational needs provision for the complainant’s child. Part of the complaint is late and there are no good reasons to consider it now, and part of it cannot be investigated because the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
West Sussex County Council (25 008 741)

Statement Closed after initial enquiries Child protection 14-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s complaint. The substantive matters are better considered by the Information Commissioner’s Office. Any injustice relating to the Council’s complaint handling is not significant enough to warrant our involvement.
Leeds City Council (25 009 059)

Statement Closed after initial enquiries Child protection 14-Nov-2025

Summary: We will not investigate Mr X’s complaint about information the Council has recorded about him. It is too late for us to consider some of his complaint. There is not enough evidence of fault by the Council to justify us investigating other more recent issues. The law prevents us from investigating other issues.
Arun District Council (25 010 060)

Statement Closed after initial enquiries Other 14-Nov-2025

Summary: We will not investigate this complaint about the listing of Mr X’s property for council tax. This is because the Valuation Office Agency’s actions are not a function of the Council. And we cannot investigate the issue of the council tax summons as is the start of court proceedings.
Royal Borough of Kensington & Chelsea (25 010 347)

Statement Upheld Other 14-Nov-2025

Summary: We have upheld Miss X’s complaint because the Council did not review Miss X’s ban from the Town Hall after six months. The Council has agreed to apologise to Miss X and make service improvements.
Sheffield City Council (25 010 400)

Statement Closed after initial enquiries Child protection 14-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s actions in relation to ongoing family court proceedings which have led to her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the court proceedings have concluded.
Hampshire County Council (25 010 621)

Statement Closed after initial enquiries Highway repair and maintenance 14-Nov-2025

Summary: We will not investigate Mr X’s complaint about highway maintenance. This is because the Courts are better placed to consider the complaint.
Salford City Council (25 010 661)

Statement Closed after initial enquiries Highway repair and maintenance 14-Nov-2025

Summary: We will not investigate this complaint about damage to Mr X’s car from hitting potholes in the road. This is because it is reasonable for Mr X to pursue his claim for repair costs through the courts. We will not investigate Mr X’s complaint about the Council failing to complete scheduled repair work to several roads because it is premature.
South Kesteven District Council (25 010 663)

Statement Closed after initial enquiries Other 14-Nov-2025

Summary: We will not investigate this complaint about how the Council used its on-street video cameras. The complainant has the right to raise his concerns with The Investigatory Powers Tribunal and it is reasonable to expect him to use this right because it was set up by parliament for this purpose.
London Borough of Hackney (25 010 722)

Statement Closed after initial enquiries Disabled children 14-Nov-2025

Summary: We will not investigate Mrs Y’s complaint about the Council’s decision not to issue her child with a Blue Badge. There is not enough evidence of fault to justify investigation, and it is unlikely an investigation would lead to a different outcome.

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