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Decision reason: Closed after initial enquiries Not upheld Upheld

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Trafford Council (25 011 617)

Statement Closed after initial enquiries Council tax support 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to find fault with the Council’s actions.
North Yorkshire Council (25 011 682)

Statement Closed after initial enquiries Special educational needs 14-Jan-2026

Summary: We cannot investigate Mrs X’s complaint about the consultation process the Council followed when it named a placement in Miss Y’s Education, Health and Care Plan, or Mrs X’s view the Council failed to secure the content of Miss Y’s EHC Plan during a tribunal process. This is because Mrs X appealed to a tribunal, and the law says we cannot investigate.
Tameside Metropolitan Borough Council (25 011 731)

Statement Closed after initial enquiries Child protection 14-Jan-2026

Summary: We cannot investigate this complaint about the Council’s consideration of safeguarding concerns. The law prevents us from investigating complaints that have been part of court proceedings. For the remainder, we will not investigate because there is not enough evidence of fault in how the Council handled Mr X’s complaint to justify us investigating.
Cheshire West & Chester Council (25 011 766)

Statement Upheld Other 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a high hedge complaint as the Council has now served a high hedge notice, which is what the complainant wanted.
Durham County Council (25 012 034)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate this complaint about the actions of the Council following the breach of a highway permit by a third-party company. We have not seen enough evidence of fault by the Council to justify an investigation. Also, the injustice claimed by the complainant results from the actions of a third party, not the Council.
Walsall Metropolitan Borough Council (25 012 054)

Statement Closed after initial enquiries Trees 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to remove a tree behind Mr X’s home. This is because the complaint is made too late and we have seen no reason to exercise discretion in this matter.
Medway Council (25 012 954)

Statement Upheld Council tax 14-Jan-2026

Summary: We will not investigate this complaint about a Council tax discount because there was a right of appeal to a Valuation Tribunal and part of the complaint was remedied.
Bournemouth, Christchurch and Poole Council (25 013 398)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate this complaint about parking provision outside a shop because any injustice is not significant enough to justify our involvement.
Sheffield City Council (25 013 437)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s management of weeds on his road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Essex County Council (25 014 704)

Statement Upheld Special educational needs 14-Jan-2026

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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