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Decision reason: Closed after initial enquiries Not upheld Upheld

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Salford City Council (25 008 386)

Statement Closed after initial enquiries Child protection 14-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council failing to take children safeguarding action during an incident and failing to investigate how another body dealt with that incident. We are unlikely to find fault.
Redcar & Cleveland Council (25 008 640)

Statement Closed after initial enquiries Charging 14-Jan-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s request for a refund of residential care fees he paid for his wife’s care. There is not enough evidence of fault to justify investigating.
Bournemouth, Christchurch and Poole Council (25 008 714)

Statement Upheld Residential care 14-Jan-2026

Summary: We will not investigate this complaint about the quality of respite care. This is because the Council has already accepted fault by the Care Provider it commissioned, taken action to remedy the injustice caused and recommended service improvements. Further investigation by us would not achieve a more meaningful outcome.
London Borough of Hammersmith & Fulham (25 009 254)

Statement Closed after initial enquiries Allocations 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Leicester City Council (25 009 836)

Statement Closed after initial enquiries Allocations 14-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s offer of her current property because there is insufficient evidence of fault in the way it considered whether it was suitable before offering it to justify our involvement. We cannot investigate those parts of her complaint that relate to the Council’s actions as registered social landlord.
Buckinghamshire Council (25 010 031)

Statement Closed after initial enquiries Homelessness 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to offer Miss X a two-bedroom property instead of a three-bedroom property. This is because it was reasonable to expect Miss X to use her statutory review rights.
Cornwall Council (25 010 302)

Statement Closed after initial enquiries Allocations 14-Jan-2026

Summary: We will not investigate Ms X’s complaint about the offer of a property or the priority band awarded on its housing register because there is insufficient evidence of fault to justify our involvement. We cannot investigate some parts of her complaint because the law says we cannot investigate the Council’s actions as a registered social landlord.
Salford City Council (25 010 377)

Statement Closed after initial enquiries Other 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the application of empty property relief. It is unlikely we would find fault.
Norfolk County Council (25 010 705)

Statement Closed after initial enquiries Charging 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council not taking his late mother Ms Y’s care contributions, then billing for them after she had died and he had distributed her estate’s funds. The complaint is late and there are no good reasons for us to investigate it now. We also could not achieve the outcome Mr X seeks.
Bournemouth, Christchurch and Poole Council (25 010 787)

Statement Closed after initial enquiries Private housing 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about disrepair in a private property and retaliatory eviction. There is insufficient evidence of fault to justify investigating.

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