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Decision reason: Closed after initial enquiries Not upheld Upheld

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East Suffolk Council (24 021 648)

Statement Closed after initial enquiries Noise 14-May-2025

Summary: We will not investigate Mrs X’s complaint about how the Council has investigated and dealt with her reports of noise from land near her property. There is not enough evidence of Council fault to warrant us investigating.
Warwickshire County Council (24 021 658)

Statement Closed after initial enquiries Child protection 14-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a safeguarding referral for her child. We could not add to the Council’s investigation and responses under all three stages of the statutory complaints process. We also cannot achieve the outcome she wants.
Buckinghamshire Council (24 021 677)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate Ms X’s complaint that the Council’s actions jeopardised her business, caused distress and financial loss. The law prevents us from investigating matters that have been taken to Court.
London Borough of Sutton (24 021 681)

Statement Closed after initial enquiries Planning applications 14-May-2025

Summary: We will not investigate this complaint about the way the Council decided to approve a planning application for a new property close to the complainant’s home. We have not seen enough evidence of fault in the decision-making process to justify an investigation. Also, we cannot achieve the outcomes the complainant is seeking.
Kent County Council (24 021 693)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about the Council’s child protection actions concerning Ms X’s family. There is not enough evidence of fault to warrant investigation by us.
Kirkby C Of E School (24 021 727)

Statement Closed after initial enquiries School admissions 14-May-2025

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Hexagon Care Services Limited (24 021 912)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about the actions of carers working at a children’s residential accommodation neighbouring Mr X’s property. While the Care Provider is registered to provide adult social care in other locations, the location in question provides care to children. We do not have the power to investigate this complaint.
Calderdale Metropolitan Borough Council (24 022 023)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about Council spending on an arts project as this does not cause a significant personal injustice to the complainant.
Bristol City Council (24 022 134)

Statement Closed after initial enquiries Land 14-May-2025

Summary: We will not investigate this complaint the Council has not taken appropriate enforcement action against encampments. There is not enough evidence of fault to justify our involvement.
Essex County Council (24 022 152)

Statement Closed after initial enquiries Special educational needs 14-May-2025

Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or the special educational provision set out in her child’s Education, Health and Care Plan. These matters overlap with a SEND Tribunal appeal about her child’s Plan.

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