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Your search has 55503 results

  • London Borough of Hackney (25 010 678)

    Statement Closed after initial enquiries Homelessness 15-Jan-2026

    Summary: We will not investigate this complaint about unsuitable temporary accommodation. This is because there is no worthwhile outcome achievable by our investigation, and Miss X is using her right of review.

  • Leicester City Council (25 000 245)

    Statement Not upheld Assessment and care plan 15-Jan-2026

    Summary: The Council was not at fault for the delays in finalising Mr X’s needs assessment

  • London Borough of Ealing (24 011 048)

    Statement Upheld Planning applications 15-Jan-2026

    Summary: Mr B complained about the Council’s handling of a planning application for flood prevention works at a nearby park. We find that the Council failed to properly consider what would happen to excavated soil when making or determining the application, which led to the Council wrongly treating it as minor development. The Council also included incorrect information in the officer’s report on the proposal and delayed responding to Mr B’s complaints. These failings have led to unauthorised works, disruption to park users and avoidable frustration and uncertainty for Mr B regarding the fairness and impartiality of the decision-making process. The Council has agreed to apologise to Mr B and make service improvements.

  • London Borough of Ealing (25 008 414)

    Statement Upheld School transport 15-Jan-2026

    Summary: We upheld Mr X’s complaint about the Council’s decision to refuse a Blue Badge application. The Council agreed to resolve the complaint by reconsidering the appeal evidence Mr X submitted and by making a service improvement.

  • London Borough of Bromley (24 015 728)

    Statement Not upheld Child protection 14-Jan-2026

    Summary: Miss X, who is disabled, complained the Council failed to put in place reasonable adjustments to enable her to fully engage in a child protection investigation. Miss X also complained the Council failed to carry out the investigation in line with the relevant law and guidance. I ended this investigation as Miss X has exercised her right to take some of the matters to court. There is not enough evidence of fault and other agencies are better placed to investigate the remaining parts of the complaint.

  • Peterborough City Council (24 016 330)

    Statement Upheld Domiciliary care 14-Jan-2026

    Summary: Mrs X complained the Council failed to act to resolve issues with a care package and wrongly allowed the care provider to ask Miss Y to attend some visits. The Council delayed arranging a review when issues with the care package became clear and the care provider contacted Miss Y without Mrs X’s permission. That caused Mrs X and Miss Y distress. An apology and guidance to officers is satisfactory remedy.

  • London Borough of Hammersmith & Fulham (24 018 569)

    Statement Upheld Assessment and care plan 14-Jan-2026

    Summary: Mr X complained that the Council failed to properly investigate when he raised concerns that a care provider it commissioned was not providing appropriate care to his nephew. We found there were issues with the care his nephew received, and the Council had not addressed these robustly or promptly when they were raised. The Council agreed to make a payment to Mr X to recognise the stress and difficulty the matter caused the family. We considered the proposed payment was appropriate and in accordance with our guidance for remedying complaints.

  • Middlesbrough Borough Council (24 020 692)

    Statement Closed after initial enquiries Drainage 14-Jan-2026

    Summary: We will not investigate this complaint about the Council’s response to damage, caused by flooding, to Mrs X’s property. Mrs X has an alternative legal remedy through the courts who can decide liability. And given the circumstances of her complaint, it would be reasonable to expect her to use this legal remedy.

  • Bristol City Council (24 021 347)

    Statement Upheld Council tax support 14-Jan-2026

    Summary: Ms X complained the Council delayed considering her application for council tax reduction. She also complained about the Council’s complaint handling. Mrs X said this distressed her and she may be paying more for her council tax. Based on current evidence we are minded to find there was fault in the way the Council did not communicate the decision, and its complaint handling was poor. This frustrated Ms X, and she was put to time and trouble to complain. The Council agreed to apologise, make a financial payment and issue guidance to its staff.

  • Barchester Healthcare Homes Limited (24 022 310)

    Statement Upheld Residential care 14-Jan-2026

    Summary: Ms X complained on her own behalf and that of her mother, Mrs Y, that the Care Provider failed to properly care for their late father and husband and says its actions contributed to his death. There was fault by the Care Provider which caused Ms X and Mrs Y distress and uncertainty. The Care Provider has agreed to apologise and make a symbolic payment. The Care Provider has also agreed to make a service improvement and provide evidence of service improvements it has already carried out.

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