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Your search has 52409 results

  • Derby City Council (23 008 547)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • Lancashire County Council (24 009 227)

    Statement Upheld Rights of way 14-May-2025

    Summary: Mr X complained of the Council’s handling of a Definitive Map Modification Order which was submitted in 2018 regarding a pathway. He said the Council has failed to submit the order to the Planning Inspectorate for it to consider and therefore a decision has still not been made whether to add the pathway as a Public Right of Way to the Definitive Map. As a result, Mr X says the pathway is at risk of being restricted to users because a developer has submitted a planning application and intends to divert the pathway. The Council was at fault as it has not submitted the order to the Planning Inspectorate to date. However, there is no injustice to Mr X or other users as the developer could apply to divert the pathway regardless of whether it is recorded on the definitive map.

  • London Borough of Redbridge (24 009 734)

    Statement Upheld School transport 14-May-2025

    Summary: Mrs X complained the Council failed to consider her son’s circumstances when refusing his application for school transport assistance. There is conflicting evidence about whether the Council followed its policy, the Council failed to follow Government guidance and failed to explain its reasoning when writing to Mrs X to tell her its decision. An agreement to carry out a further appeal, apology, payment to Mrs X, changes to the Council’s transport policy and reminder to officers is satisfactory remedy.

  • Essex County Council (24 012 120)

    Statement Upheld Special educational needs 14-May-2025

    Summary: Dr X complains that the Council failed to ensure her child, Y, received the provision in his Education, Health and Care Plan. We found the Council at fault as the school delayed in putting in place some of the provision in section F of Y’s Education, Health and Care Plan. This made it harder for Y to settle into his school and disadvantaged him. The delay also caused distress to Dr X. The Council will remedy this injustice as recommended.

  • Maldon District Council (24 012 927)

    Statement Upheld Homelessness 14-May-2025

    Summary: The Council was at fault for failing to consider whether it was reasonable for Ms X to remain in her privately rented property after the notice to quit expired. The Council should have provided interim accommodation sooner. Instead, Ms X and her children lived for 11 months with extensive damp and mould and faced avoidable court costs. To remedy the injustice to Ms X, the Council has agreed to apologise, make payments and backdate her social housing application. We found the Council has a blanket policy which likely caused injustice to others who have not complained. The Council will act to remedy this injustice and improve its services.

  • Calderdale Metropolitan Borough Council (24 015 240)

    Statement Not upheld Enforcement 14-May-2025

    Summary: We have discontinued our investigation of this complaint, about the Council not making a compulsory purchase of a community asset. This is because it is reasonable to expect the complainant to have approached us sooner.

  • Devon County Council (24 015 483)

    Statement Closed after initial enquiries Special educational needs 14-May-2025

    Summary: Miss X complained the Council failed to provide suitable alternative education for her son while he was unable to attend school. She says the Council’s actions have caused avoidable distress to herself and her son and has negatively impacted his mental and physical health. We cannot investigate this complaint because Miss X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the substantive matters outside our jurisdiction.

  • Winchester City Council (24 015 978)

    Statement Closed after initial enquiries Enforcement 14-May-2025

    Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control and a planning application. This is because we are unlikely to find fault.

  • Nottinghamshire County Council (24 019 027)

    Statement Closed after initial enquiries Other 14-May-2025

    Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decision to remove Mrs X as their son’s financial appointee. This is because there is insufficient evidence of fault.

  • Sandwell Metropolitan Borough Council (24 019 110)

    Statement Closed after initial enquiries Commercial and contracts 14-May-2025

    Summary: We will not investigate this complaint alleging the Council has failed to consider the Public Sector Equality Duty and Equality Act when it implemented a grant policy. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot decide whether the Council has breached the Equality Act, therefore it is reasonable to expect the complainant to raise the matter in court.

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